# Problem with adding door sensors (added as a basic z-wave device) **URL:** \ **Category:** Devices\ **Tags:** z-wave\ **Created:** [September 19, 2021, 11:45am UTC](https://community.homey.app/t/problem-with-adding-door-sensors-added-as-a-basic-z-wave-device/51918 "2021-09-19T11:45:09Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![AndreasOlofsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andreasolofsson/32/34208_2.png) [@AndreasOlofsson](https://community.homey.app/u/AndreasOlofsson)\ **Post date:** [September 19, 2021, 11:45am UTC](https://community.homey.app/t/problem-with-adding-door-sensors-added-as-a-basic-z-wave-device/51918/1 "2021-09-19T11:45:09Z")
I have to different door sensors that I want to add. One Telldus Door sensor and one Neo coolcam door sensor. Both are listed to be supported but when i try to add them i get “No compatible Homey App has been found for this device. I has been added as a Basic Z-Wave device.” I have both of their apps installed and I tried the test versions aswell. Anyone who knows how to solve this? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 19, 2021, 12:24pm UTC](https://community.homey.app/t/problem-with-adding-door-sensors-added-as-a-basic-z-wave-device/51918/2 "2021-09-19T12:24:27Z")
Maybe this can help > [@\[HOW TO\] Reset your device before adding it to Homey](https://community.homey.app/t/how-to-reset-your-device-before-adding-it-to-homey/8924): > > Reset your device before (re)adding it to Homey! When you want to (re)add a device to Homey it is important to reset the device to factory defaults before (re)adding it to Homey. Even when the device is new it is important to reset to factory defaults before adding it to Homey!. With KaKu devices it can be important with certain devices to clear the memory before adding them again. But resetting is also important for Zwave and Zigbee devices. Let’s take f.e. the Fibaro motion sensor FGMS-001. … ---
**Author:** ![AndreasOlofsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andreasolofsson/32/34208_2.png) [@AndreasOlofsson](https://community.homey.app/u/AndreasOlofsson)\ **Post date:** [September 19, 2021, 1:26pm UTC](https://community.homey.app/t/problem-with-adding-door-sensors-added-as-a-basic-z-wave-device/51918/3 "2021-09-19T13:26:59Z")
Thanks Peter but it did not help. I have tried another round with factory reset but I ended up with the same result on both ☹ ---
**Author:** ![Edwin\_D](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edwin_d/32/136417_2.png) [@Edwin\_D](https://community.homey.app/u/Edwin_D)\ **Post date:** [September 19, 2021, 1:49pm UTC](https://community.homey.app/t/problem-with-adding-door-sensors-added-as-a-basic-z-wave-device/51918/4 "2021-09-19T13:49:54Z")
Pair it as a generic device and post the data from the device as listed in the developer page at the topic of the app developer for support. They will be able to tell if the manufacturer changed device id’s and/or can add the required support. ---
**Author:** ![AndreasOlofsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andreasolofsson/32/34208_2.png) [@AndreasOlofsson](https://community.homey.app/u/AndreasOlofsson)\ **Post date:** [September 19, 2021, 4:49pm UTC](https://community.homey.app/t/problem-with-adding-door-sensors-added-as-a-basic-z-wave-device/51918/5 "2021-09-19T16:49:58Z")
Can you please clarify a few things. There is so much vague info so I want to make sure I do it right Is this the data i should post on each official app thread? Or should i post it somewhere else? ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/b/5bd85083fc1f36e3b7ce9ed514274df9c8a59f5e.png) “the topic of the app developer” - are we refering to the the forum or the support section on the app page? There are two different manufacturers that receives the same error. I have been able to contact the Telldus Developer but the Neo Coolcam is a dead link to its github page and there is no “official thread” on the forum. ---
**Author:** ![Edwin\_D](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edwin_d/32/136417_2.png) [@Edwin\_D](https://community.homey.app/u/Edwin_D)\ **Post date:** [September 19, 2021, 5:30pm UTC](https://community.homey.app/t/problem-with-adding-door-sensors-added-as-a-basic-z-wave-device/51918/6 "2021-09-19T17:30:36Z")
Go to [deverloper tools - devices](https://tools.developer.homey.app/tools/devices), look up the device and look for values such as these below that describe the product identification: | Key | Value | | --- | --- | | zw\_node\_id | “15” | | zw\_manufacturer\_id | “271” | | zw\_product\_type\_id | “3074” | | zw\_product\_id | “4099” | If the app has no valid support channel anymore then that will be a problem. You could try to see if the developer is on the forum and mention him/her using the @ sign. ---
**Author:** ![maral046](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/maral046/32/35777_2.png) [@maral046](https://community.homey.app/u/maral046)\ **Post date:** [September 20, 2021, 7:03pm UTC](https://community.homey.app/t/problem-with-adding-door-sensors-added-as-a-basic-z-wave-device/51918/7 "2021-09-20T19:03:05Z")
I face the same problem when I try to add the Telldus Z-wave door/window sensor. I have posted on the development site (GitHub) as well. Let’s hope they can find the problem. If you read this and have the same issue please post a comment [here](https://github.com/yhaugom/com.telldus/issues) in order to get some focus/priority on this ---
**Author:** ![maral046](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/maral046/32/35777_2.png) [@maral046](https://community.homey.app/u/maral046)\ **Post date:** [September 20, 2021, 7:55pm UTC](https://community.homey.app/t/problem-with-adding-door-sensors-added-as-a-basic-z-wave-device/51918/8 "2021-09-20T19:55:29Z")
Update on the above: After some googling I found out that the latest version of the Telldus door sensor was registered to Z-wavealliance under the brand Hank. [Here](https://products.z-wavealliance.org/products/2844?selectedFrequencyId=1) For me the pairing worked like a charm when I instead used the [Hank Tech App](https://homey.app/en-gb/app/com.hank-tech/Hank-tech-Z-wave/) in Homey ---
**Author:** ![AndreasOlofsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andreasolofsson/32/34208_2.png) [@AndreasOlofsson](https://community.homey.app/u/AndreasOlofsson)\ **Post date:** [September 20, 2021, 9:30pm UTC](https://community.homey.app/t/problem-with-adding-door-sensors-added-as-a-basic-z-wave-device/51918/9 "2021-09-20T21:30:59Z")
That worked straight away, thanks!