# Problem with activation Homey Pro **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [January 9, 2024, 5:33pm UTC](https://community.homey.app/t/problem-with-activation-homey-pro/100591 "2024-01-09T17:33:28Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Massimiliano\_Caumo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/massimiliano_caumo/32/79647_2.png) [@Massimiliano\_Caumo](https://community.homey.app/u/Massimiliano_Caumo)\ **Post date:** [January 9, 2024, 5:33pm UTC](https://community.homey.app/t/problem-with-activation-homey-pro/100591/1 "2024-01-09T17:33:28Z")
Hi all, i have a problem with activation of my Homey Pro. During the installation when i insert my passowrd of Wi-Fi (Homey Pro found in the net) i receive this message: Failed to activate Homey Pro (The access token was not found) and failed the activation. What this means? What goes wrong? What i check? Any suggestion? Cheers, M. PS: close this, i’ve spent some time on reading the forum and i fouund the solution: using a Android to activate the homey, with the iphone the process doesn’t working. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [January 9, 2024, 6:18pm UTC](https://community.homey.app/t/problem-with-activation-homey-pro/100591/2 "2024-01-09T18:18:51Z")
Alternative solutions: - [Cannot Activate a New Homey Pro (Early 2023) in first time install - #5 by RyanMH87](https://community.homey.app/t/cannot-activate-a-new-homey-pro-early-2023-in-first-time-install/99766/5) ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [January 9, 2024, 6:18pm UTC](https://community.homey.app/t/problem-with-activation-homey-pro/100591/3 "2024-01-09T18:18:56Z")
Closed on January 9, 2024, 6:18pm UTC