# Problem to add z-wave device: TIMEDOUT

**URL:** <https://community.homey.app/t/problem-to-add-z-wave-device-timedout/84195>\
**Category:** Questions & Help\
**Created:** [July 8, 2023, 1:41pm UTC](https://community.homey.app/t/problem-to-add-z-wave-device-timedout/84195 "2023-07-08T13:41:05Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Nicolas](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nicolas/32/78954_2.png) [@Nicolas](https://community.homey.app/u/Nicolas)\
**Post date:** [July 8, 2023, 1:41pm UTC](https://community.homey.app/t/problem-to-add-z-wave-device-timedout/84195/1 "2023-07-08T13:41:06Z")

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Hi,

I’m new user with HP23.

I have a eedomus+ and will migrate my home automation to the Homey, but I have a problem with z-wave.

I’m trying to add my first z-wave device, but got an error : (in french: Quelque chose s’est mal passé lors de l’ajout de l’appareil : ETIMEDOUT (5:write)) - (in english: something went wront when adding the device: ETIMEDOUT (5:write)). It happends without delay.

It happend on z-wave button from Homey Device, and same problem with Fibaro App and Coolcam App.

I tryied to restart Homey, and got this message first: “Veuillez attendre que z-wave soit prêt”, and 5sec later “z-wave timeout after 5000ms”.

And after that, when I try another time, get the message ETIMEDOUT (5:write).

My version is: 10.0.0-rc.122

Is there a problem with my z-wave chip?

Thanks for your help,

Nicolas

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**Author:** ![JC1006](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jc1006/32/79366_2.png) [@JC1006](https://community.homey.app/u/JC1006)\
**Post date:** [August 8, 2023, 2:10pm UTC](https://community.homey.app/t/problem-to-add-z-wave-device-timedout/84195/2 "2023-08-08T14:10:36Z")

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Hi Nicolas,

I am facing the same issue as you. Have you managed to resolve it? If yes, how did you resolve this issue?

Thank you.

Regards,

Jolem

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**Author:** ![Nicolas](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nicolas/32/78954_2.png) [@Nicolas](https://community.homey.app/u/Nicolas)\
**Post date:** [August 8, 2023, 4:15pm UTC](https://community.homey.app/t/problem-to-add-z-wave-device-timedout/84195/3 "2023-08-08T16:15:25Z")

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Hi,

Yes, I did a hard reboot : unplug power supply, and replug after a few time.