# Problem Homey Bridge Not Connected **URL:** \ **Category:** Questions & Help\ **Tags:** homey-bridge\ **Created:** [September 25, 2021, 8:12pm UTC](https://community.homey.app/t/problem-homey-bridge-not-connected/52220 "2021-09-25T20:12:51Z")\ **Posts on this page:** 10\ **Page:** 2
**Author:** ![PatvD](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patvd/32/48231_2.png) [@PatvD](https://community.homey.app/u/PatvD)\ **Post date:** [January 8, 2022, 12:55pm UTC](https://community.homey.app/t/problem-homey-bridge-not-connected/52220/23 "2022-01-08T12:55:31Z")
Same problem as Ed, bridge goes offline almost every day and only reconnects after unplugging. Very annoying when you are not at home for a couple of days. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 8, 2022, 3:00pm UTC](https://community.homey.app/t/problem-homey-bridge-not-connected/52220/24 "2022-01-08T15:00:22Z")
Please report @PatvD , while Athom thinks this is the issue: > ![Screenshot_20220108-155955_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/d/9db3daf67c50ec3f1381ab7b8e861df6c7d99e9b.jpeg) [https://support.homey.app/hc/en-us/requests/new](https://support.homey.app/hc/en-us/requests/new) ---
**Author:** ![PatvD](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patvd/32/48231_2.png) [@PatvD](https://community.homey.app/u/PatvD)\ **Post date:** [January 8, 2022, 3:16pm UTC](https://community.homey.app/t/problem-homey-bridge-not-connected/52220/25 "2022-01-08T15:16:08Z")
Peter, that’s a different problem, my bridge doesn’t reconnect from itself, once disconnected it needs to be unplugged to connect again. So the bridge is basically useless when not at home. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 8, 2022, 3:21pm UTC](https://community.homey.app/t/problem-homey-bridge-not-connected/52220/26 "2022-01-08T15:21:48Z")
I meant, report the issue to Athom please, while they think the issue is just minor. The screenshot shows their description of it. I added the the support link for you to report right away 😉 ---
**Author:** ![Marc\_Szymanski](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marc_szymanski/32/47946_2.png) [@Marc\_Szymanski](https://community.homey.app/u/Marc_Szymanski)\ **Post date:** [June 14, 2022, 6:28am UTC](https://community.homey.app/t/problem-homey-bridge-not-connected/52220/27 "2022-06-14T06:28:14Z")
I have exactly the same problem… It always happens around 1:37am ± 2 minutes. The cause is following event in my Fritz!Box [Fritz-Disconnect-Event](https://service.avm.de/help/de/FRITZ-Box-Fon-WLAN-7490/019p2/hilfe_syslog_85). The DSL connection to the provider is automatically disconnected by the Fritz!Box before the provider does it. However, a system, that does not connect itself after a disconnect should not go to the customer. You should improve your automated integration tests 😉 REMARK: You can disable this obsolete feature in the fritz-box connection settings… I’ll test it! BUT THIS IS JUST A WORKAROUND!!! ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 14, 2022, 12:21pm UTC](https://community.homey.app/t/problem-homey-bridge-not-connected/52220/28 "2022-06-14T12:21:25Z")
> [@Marc\_Szymanski](#): > > a system, that does not connect itself after a disconnect should not go to the customer. You should improve your automated integration tests Please notify support with this finding! [https://support.homey.app/hc/en-us/requests/new](https://support.homey.app/hc/en-us/requests/new) ---
**Author:** ![Rob\_F](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rob_f/32/71072_2.png) [@Rob\_F](https://community.homey.app/u/Rob_F)\ **Post date:** [April 12, 2023, 11:10am UTC](https://community.homey.app/t/problem-homey-bridge-not-connected/52220/29 "2023-04-12T11:10:54Z")
I have a similar problem. My Homey Bridge has been useless for 3 days now. In the Devices screen it shows a red exclamation mark. Tapping it results in a message in red: Homey Bridge Not Connected. Restarting it does not solve the problem. I reported the issue 3 days ago to Homey support, but I have not received any response, except for a confirmation message. I am deeply dissapointed in my purchase (just 1 month ago). ---
**Author:** ![PatvD](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patvd/32/48231_2.png) [@PatvD](https://community.homey.app/u/PatvD)\ **Post date:** [June 9, 2023, 11:27am UTC](https://community.homey.app/t/problem-homey-bridge-not-connected/52220/30 "2023-06-09T11:27:05Z")
Bought the premium option last week and since then the homey bridge almost continuously disconnects. Anyone had similar experiences and/or a solution? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 9, 2023, 11:56am UTC](https://community.homey.app/t/problem-homey-bridge-not-connected/52220/31 "2023-06-09T11:56:05Z")
It’s most probably not the bridge, but your wifi system, Do you own a mesh wifi system? If yes, make sure you lock it on **ONE** Access Point (f.i. by Band Steering / fiddling with Transmit power / MAC filtering). Also turn wifi6 off, and create separate 2.4GHz and 5GHz SSID’s, and connect the bridge to the 2.4GHz SSID Also set 2.4GHz mode to b/g and not to b/g/n or n or ac Other do’s and don’ts (ignore ‘Homey Pro’, while the bridge has the same wifi module): > [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… ---
**Author:** ![Marius\_Stensrod](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marius_stensrod/32/56540_2.png) [@Marius\_Stensrod](https://community.homey.app/u/Marius_Stensrod)\ **Post date:** [July 6, 2023, 5:40pm UTC](https://community.homey.app/t/problem-homey-bridge-not-connected/52220/32 "2023-07-06T17:40:53Z")
> [@PatvD](#): > > Anyone had similar experiences and/or a solution? Yes, i have. I got a mesh system, and when i bound it to a AP (i had already bound the IP-adress), as @Peter_Kawa sugests, then it was stable. It did disconnect sometimes after that, but not very often. I used a combined 5gHz and 2,4gHz network. Regards Marius [Previous page](https://community.homey.app/t/problem-homey-bridge-not-connected/52220.md?page=1)