# Problem during setup (Home Pro 2023) **URL:** \ **Category:** Questions & Help\ **Created:** [November 30, 2023, 4:02pm UTC](https://community.homey.app/t/problem-during-setup-home-pro-2023/96342 "2023-11-30T16:02:53Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![marcusabrahamsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcusabrahamsson/32/93154_2.png) [@marcusabrahamsson](https://community.homey.app/u/marcusabrahamsson)\ **Post date:** [November 30, 2023, 4:02pm UTC](https://community.homey.app/t/problem-during-setup-home-pro-2023/96342/1 "2023-11-30T16:02:53Z")
When I try and setup my homey I get an error message after activation screen saying “Type error: Cannot read property ‘softwareVersion’ of undefined.” ![IMG_2286](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/9/497d2734c78d1534b45f40d38aa0017a2204f421.jpeg) Pressing “Try again” give me screen saying that Homey is offline. If I pull the plug and restart it works fine. The issue is that setup is canceled and I can’t restore from backup of my old Homey. Any ideas? Can I restore in any other way? ---
**Author:** ![drao](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/drao/32/59679_2.png) [@drao](https://community.homey.app/u/drao)\ **Post date:** [November 30, 2023, 4:26pm UTC](https://community.homey.app/t/problem-during-setup-home-pro-2023/96342/2 "2023-11-30T16:26:19Z")
same here. I got that fixed by going to My Devices in the web app and updating Firmware via USB ---
**Author:** ![marcusabrahamsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcusabrahamsson/32/93154_2.png) [@marcusabrahamsson](https://community.homey.app/u/marcusabrahamsson)\ **Post date:** [November 30, 2023, 7:13pm UTC](https://community.homey.app/t/problem-during-setup-home-pro-2023/96342/3 "2023-11-30T19:13:41Z")
Thx for your reply @drao Will try that tomorrow. After firmware upgrade did you reset and setup? ---
**Author:** ![drao](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/drao/32/59679_2.png) [@drao](https://community.homey.app/u/drao)\ **Post date:** [November 30, 2023, 8:32pm UTC](https://community.homey.app/t/problem-during-setup-home-pro-2023/96342/4 "2023-11-30T20:32:16Z")
Yes, worked well then. Was able to use backup from my old homey ---
**Author:** ![marcusabrahamsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcusabrahamsson/32/93154_2.png) [@marcusabrahamsson](https://community.homey.app/u/marcusabrahamsson)\ **Post date:** [November 30, 2023, 8:43pm UTC](https://community.homey.app/t/problem-during-setup-home-pro-2023/96342/5 "2023-11-30T20:43:31Z")
Thx. Hope it’ll work for me. 🙂 ---
**Author:** ![marcusabrahamsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcusabrahamsson/32/93154_2.png) [@marcusabrahamsson](https://community.homey.app/u/marcusabrahamsson)\ **Post date:** [December 2, 2023, 3:50pm UTC](https://community.homey.app/t/problem-during-setup-home-pro-2023/96342/6 "2023-12-02T15:50:31Z")
This might help someone. Had big problems getting to backup screen during setup. Tried firmware upgrade via usb tool but no luck. Did it a few times and suddenly it worked. Only to realize that I hadn’t created a backup after adding a few new devices so had to start over. Same issue. Started having issues connecting Homey to my WiFi even though I entered correct password. I ended up doing resetting over and over and finally it worked. Can’t say that I did anything different the time it did work so I guess you just have to try until it works. 🤷‍♂️ ---
**Author:** ![Gakk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gakk/32/17647_2.png) [@Gakk](https://community.homey.app/u/Gakk)\ **Post date:** [March 1, 2024, 12:42pm UTC](https://community.homey.app/t/problem-during-setup-home-pro-2023/96342/7 "2024-03-01T12:42:57Z")
I have the exact same setup, when trying to add my new **Homey Pro 2023** I get: > `TypeError: Cannot read property 'softwareVersion' of undefined` After reconnecting the power the device shows up in the app, and it looks like I can use it normally, but no restore options. I noticed that the device was shipped with version `10.0.1`, so I upgraded firmware to version `10.3.0`, and reset the device. After adding I got the same error. Reconnected power and then upgraded to experimental version `10.3.1-rc.2` that had multiple core fixes. Same issue once again. Now I have reset the device at least 5 times, and same error code every time 😠 ---
**Author:** ![Gakk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gakk/32/17647_2.png) [@Gakk](https://community.homey.app/u/Gakk)\ **Post date:** [March 1, 2024, 1:19pm UTC](https://community.homey.app/t/problem-during-setup-home-pro-2023/96342/8 "2024-03-01T13:19:59Z")
After resetting a handfull times more it suddenly worked, and I was presented with the screen to restore 😃 Thanks to @marcusabrahamsson for for encouraging to _“try until it works”_ 👍