# Problem connecting to brand new Homey Pro

**URL:** <https://community.homey.app/t/problem-connecting-to-brand-new-homey-pro/46463>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [April 19, 2021, 11:18pm UTC](https://community.homey.app/t/problem-connecting-to-brand-new-homey-pro/46463 "2021-04-19T23:18:07Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [April 20, 2021, 4:56am UTC](https://community.homey.app/t/problem-connecting-to-brand-new-homey-pro/46463/4 "2021-04-20T04:56:54Z")

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> [@Schmitsky](#):
>
> When saying “Ok homey” it says “oops I couldn’t reach the server, please try again later”. And it appears as offline in the app on iPhone, iPad, and through the web and developer apps.

This looks like an original Homey with microphone ENABLED running on the original Firmware v1.5.x.  
That firmware and speech isn’t supported anymore [Service Announcement - Homey v1.5 is now end-of-life](https://community.homey.app/t/service-announcement-homey-v1-5-is-now-end-of-life/45637)  
According to my latest info it should still be posible to upgrade it from the “new” mobile App but it looks like there is no correct connection with your account to start that Firmware upgrade. Might be some bug if first time setup is still on FW 1.5.

You can stop trying other things as a qualitative stable adapter of 2.0 A should be fine, as also is your WiFi.  
Just leave it powered on, and wait for contact of Athom Support.

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