# Problem connecting over WAN/Cloud **URL:** \ **Category:** Questions & Help\ **Created:** [December 24, 2019, 11:51pm UTC](https://community.homey.app/t/problem-connecting-over-wan-cloud/23067 "2019-12-24T23:51:31Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![DunderKlumpN](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dunderklumpn/32/17398_2.png) [@DunderKlumpN](https://community.homey.app/u/DunderKlumpN)\ **Post date:** [December 24, 2019, 11:51pm UTC](https://community.homey.app/t/problem-connecting-over-wan-cloud/23067/1 "2019-12-24T23:51:31Z")
Hi, I’ve been using Homey for a couple of weeks, and I really like it. I got a few issues, but compared to my previous system it’s a dream. When I try to access my Homey when I’m away from home I usually gets that its offline, and I have to retry 1-3 times before it connects wich is a bit frustrating. I also noticed that push notifications can arrive hours late when I’m not home. Network setup is Unifi router, switches and APs and WAN is 500mbit fiber. Anything I can do to solve these issues? Regards Mattias ---
**Author:** ![Hugo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hugo/32/11530_2.png) [@Hugo](https://community.homey.app/u/Hugo)\ **Post date:** [December 25, 2019, 2:14pm UTC](https://community.homey.app/t/problem-connecting-over-wan-cloud/23067/2 "2019-12-25T14:14:37Z")
Try a delete and reinstall of the app on your phone. That sometimes helps. ---
**Author:** ![anon8748058](https://avatars.discourse-cdn.com/v4/letter/a/ebca7d/32.png) [@anon8748058](https://community.homey.app/u/anon8748058)\ **Post date:** [December 25, 2019, 6:41pm UTC](https://community.homey.app/t/problem-connecting-over-wan-cloud/23067/3 "2019-12-25T18:41:42Z")
Do you have any no-standard stuff in your network in geysers to vlans, static routes, etc? (asking since you have a Unifi router) ---
**Author:** ![DunderKlumpN](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dunderklumpn/32/17398_2.png) [@DunderKlumpN](https://community.homey.app/u/DunderKlumpN)\ **Post date:** [December 26, 2019, 1:10am UTC](https://community.homey.app/t/problem-connecting-over-wan-cloud/23067/4 "2019-12-26T01:10:32Z")
Homey is on IoT vlan cut off from native vlan. But got full access to internet. Nothing really which should cause this. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 26, 2019, 6:53am UTC](https://community.homey.app/t/problem-connecting-over-wan-cloud/23067/5 "2019-12-26T06:53:47Z")
But worth ruling out as the cause… ---
**Author:** ![anon8748058](https://avatars.discourse-cdn.com/v4/letter/a/ebca7d/32.png) [@anon8748058](https://community.homey.app/u/anon8748058)\ **Post date:** [December 26, 2019, 8:50am UTC](https://community.homey.app/t/problem-connecting-over-wan-cloud/23067/6 "2019-12-26T08:50:58Z")
For the sake of testing can you put homey in your native lan? Regardless if it appears to be the cause, I can assist you with this. Can you pm me your ip-plan, vlan-plan, routes and firewall rules as per on your router. (can be obfuscated if you prefer) Edit: the native lan on unify has a special status and is handled slightly different than the non-native vlans by the configuration software. ---
**Author:** ![DunderKlumpN](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dunderklumpn/32/17398_2.png) [@DunderKlumpN](https://community.homey.app/u/DunderKlumpN)\ **Post date:** [December 26, 2019, 9:12am UTC](https://community.homey.app/t/problem-connecting-over-wan-cloud/23067/7 "2019-12-26T09:12:45Z")
It seems to work good now though, I’m not able to reproduce the error. Havent changed anything in my setup. I’ll get back to this if problems return, thanks. ---
**Author:** ![anon8748058](https://avatars.discourse-cdn.com/v4/letter/a/ebca7d/32.png) [@anon8748058](https://community.homey.app/u/anon8748058)\ **Post date:** [December 26, 2019, 10:28am UTC](https://community.homey.app/t/problem-connecting-over-wan-cloud/23067/8 "2019-12-26T10:28:37Z")
Glad to hear 🙂