# Problem connecting Doorbird via Doorbird app on Homey **URL:** \ **Category:** Vragen & hulp\ **Created:** [January 12, 2022, 2:38pm UTC](https://community.homey.app/t/problem-connecting-doorbird-via-doorbird-app-on-homey/58302 "2022-01-12T14:38:59Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Alfred\_Zuidema](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alfred_zuidema/32/20383_2.png) [@Alfred\_Zuidema](https://community.homey.app/u/Alfred_Zuidema)\ **Post date:** [January 12, 2022, 2:39pm UTC](https://community.homey.app/t/problem-connecting-doorbird-via-doorbird-app-on-homey/58302/1 "2022-01-12T14:39:00Z")
Hi, I have installed the Doorbird App on my Homey. When i want to add the doorbird device it finds it with its ip adress. Then i enter the username and password for this device and then it comes with the update notification screen. When i press next i get: Error. Cannot read property áddress’of undefined. I have a Doorbird D2101V cable connected to the network. Everything works fine with the Doorbird android app on my phone. Can you please help me? Thanks, Alfred Zuidema ---
**Author:** ![HomeyRookie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/homeyrookie/32/54846_2.png) [@HomeyRookie](https://community.homey.app/u/HomeyRookie)\ **Post date:** [May 10, 2022, 3:22pm UTC](https://community.homey.app/t/problem-connecting-doorbird-via-doorbird-app-on-homey/58302/2 "2022-05-10T15:22:37Z")
Hi Alfred Same here. Did you get an answer to that? Thanks ---
**Author:** ![Niels\_Temmink](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/niels_temmink/32/32025_2.png) [@Niels\_Temmink](https://community.homey.app/u/Niels_Temmink)\ **Post date:** [March 9, 2023, 7:38am UTC](https://community.homey.app/t/problem-connecting-doorbird-via-doorbird-app-on-homey/58302/3 "2023-03-09T07:38:28Z")
Same here, still no answer ? ---
**Author:** ![Fromshannonlee](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fromshannonlee/32/71873_2.png) [@Fromshannonlee](https://community.homey.app/u/Fromshannonlee)\ **Post date:** [March 30, 2023, 12:09am UTC](https://community.homey.app/t/problem-connecting-doorbird-via-doorbird-app-on-homey/58302/4 "2023-03-30T00:09:02Z")
Did you ever get this to work? I’m having the same issue ---
**Author:** ![Alfred\_Zuidema](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alfred_zuidema/32/20383_2.png) [@Alfred\_Zuidema](https://community.homey.app/u/Alfred_Zuidema)\ **Post date:** [March 30, 2023, 8:09am UTC](https://community.homey.app/t/problem-connecting-doorbird-via-doorbird-app-on-homey/58302/5 "2023-03-30T08:09:28Z")
It still doesnot work for me. ---
**Author:** ![Alfred\_Zuidema](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alfred_zuidema/32/20383_2.png) [@Alfred\_Zuidema](https://community.homey.app/u/Alfred_Zuidema)\ **Post date:** [March 30, 2023, 8:10am UTC](https://community.homey.app/t/problem-connecting-doorbird-via-doorbird-app-on-homey/58302/6 "2023-03-30T08:10:29Z")
It still does not work for me, i had zero response on my question. ---
**Author:** ![F3006](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/f3006/32/37967_2.png) [@F3006](https://community.homey.app/u/F3006)\ **Post date:** [April 10, 2023, 3:42pm UTC](https://community.homey.app/t/problem-connecting-doorbird-via-doorbird-app-on-homey/58302/7 "2023-04-10T15:42:21Z")
Same here , still not possible to Connect . Any advice ? ---
**Author:** ![Patrick\_Mandemaker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patrick_mandemaker/32/73654_2.png) [@Patrick\_Mandemaker](https://community.homey.app/u/Patrick_Mandemaker)\ **Post date:** [July 2, 2023, 8:18am UTC](https://community.homey.app/t/problem-connecting-doorbird-via-doorbird-app-on-homey/58302/8 "2023-07-02T08:18:23Z")
Same ---
**Author:** ![Niels\_Temmink](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/niels_temmink/32/32025_2.png) [@Niels\_Temmink](https://community.homey.app/u/Niels_Temmink)\ **Post date:** [July 2, 2023, 7:33pm UTC](https://community.homey.app/t/problem-connecting-doorbird-via-doorbird-app-on-homey/58302/9 "2023-07-02T19:33:44Z")
After filling in your user data (username and password) in the homey app (to add the doorbird) there is a button “continue” (resulting in the error “Cannot read property áddress’of undefined.”) . However, if you fill in your data and then scroll down you will find a button called “login”. By pressing that (instead of continue) I got my homey to pair with doorbird, it’s now available in my Homey App ---
**Author:** ![mcos0544](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mcos0544/32/121876_2.png) [@mcos0544](https://community.homey.app/u/mcos0544)\ **Post date:** [May 22, 2025, 7:42am UTC](https://community.homey.app/t/problem-connecting-doorbird-via-doorbird-app-on-homey/58302/10 "2025-05-22T07:42:03Z")
Hi All, trying to login to doorbird IP video Door station D1101 KV via Homey. Its driving me crazy! Which account do use to login to the doorbird? Do i use the App User or the App Admin? I’ve tried both and i keep getting "Error: 401 this user is not authorised, make sure you have created the user in the app and entered the correct details. I’ve even tried creating a new user under “User Management” in the app and tried those credentials and still the same outcome. Anyone have any ideas? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 22, 2025, 3:42pm UTC](https://community.homey.app/t/problem-connecting-doorbird-via-doorbird-app-on-homey/58302/11 "2025-05-22T15:42:28Z")
Maybe instructions are present in the app topic > [@\[APP\]\[Pro&Cloud\] DoorBird](https://community.homey.app/t/115): > > DoorBird for Homey App Store Page: [DoorBird App for Homey | Homey](https://homey.app/a/com.doorbird)Description Use Homey together with a [DoorBird IP Video Door Station](https://www.doorbird.com/). Let the DoorBird notify Homey when the doorbell is rang or when motion is detected, use Homey to control the DoorBird relay, trigger the IR light or send a snapshot through email. Instructions Adding the DoorBird as device After installation of the Homey app you need to add your DoorBird(s) as device in Homey. This requires you to enter the credenti… ---
**Author:** ![mcos0544](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mcos0544/32/121876_2.png) [@mcos0544](https://community.homey.app/u/mcos0544)\ **Post date:** [June 9, 2025, 1:58am UTC](https://community.homey.app/t/problem-connecting-doorbird-via-doorbird-app-on-homey/58302/12 "2025-06-09T01:58:31Z")
I worked it out, i had to use the App user and its now working. Thankyou! ---
**Author:** ![Robert\_K](https://avatars.discourse-cdn.com/v4/letter/r/90ced4/32.png) [@Robert\_K](https://community.homey.app/u/Robert_K)\ **Post date:** [June 27, 2025, 11:17am UTC](https://community.homey.app/t/problem-connecting-doorbird-via-doorbird-app-on-homey/58302/13 "2025-06-27T11:17:37Z")
Had the same issue and finally figured it out! Here’s what you need to do: - Go to [https://webadmin.doorbird.com/](https://webadmin.doorbird.com/) and log in as your Doorbird admin - Navigate to **Users** - Select the user account you used to log in to Doorbird when you added the device to Homey - Under **Permissions** , enable **API Operator** and save - Go back to Homey and select your Doorbird device - Open **Device Settings** , and under **Maintenance** , click **“Set URLs for notifications”** It should now work just fine. Also, if you grant API access _before_ adding the device, I think that will solve the 403 error during the initial setup.