# Problem adding Lg Thinq products

**URL:** <https://community.homey.app/t/problem-adding-lg-thinq-products/109299>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [May 4, 2024, 4:33am UTC](https://community.homey.app/t/problem-adding-lg-thinq-products/109299 "2024-05-04T04:33:42Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Z0tteke](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/z0tteke/32/78882_2.png) [@Z0tteke](https://community.homey.app/u/Z0tteke)\
**Post date:** [May 4, 2024, 4:33am UTC](https://community.homey.app/t/problem-adding-lg-thinq-products/109299/1 "2024-05-04T04:33:42Z")

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Homey: Homey pro 2023  
App: LG Thinq  
Devices: Fridge and washing machine

So i’ve got this issue that i can’t seem to add my fridge and washing machine within Homy. It gives me this error:

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/d/1dca15f1325366d1a566e17522276eb277b8e0dd.png)

Now when selecting the LG Thinq app and the device i want to add i get this error. But it never asked for any credentials to login to the LQ Thinq app or something. So i don’t know why it’s nagging about the login credentials in user settings?

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [May 4, 2024, 4:40am UTC](https://community.homey.app/t/problem-adding-lg-thinq-products/109299/2 "2024-05-04T04:40:21Z")

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> [@Z0tteke](#):
>
> But it never asked for any credentials to login to the LQ Thinq app or something

As the error points out, you should go to the app settings and configure your credentials there before adding devices.

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**Author:** ![Z0tteke](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/z0tteke/32/78882_2.png) [@Z0tteke](https://community.homey.app/u/Z0tteke)\
**Post date:** [May 4, 2024, 5:00am UTC](https://community.homey.app/t/problem-adding-lg-thinq-products/109299/3 "2024-05-04T05:00:19Z")

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So can you tell me where exactly?  
Since this is the first screen i get when i enter the lg thinq app in Homey. And when selecting a device i get the error message from above.

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/7/f7ebe68fa9c63c4d4551cfc17060de4c881038a1.png)

I do not see any option after selecting the LG Thinq app in homey where i can enter any credentials.

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**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\
**Post date:** [May 4, 2024, 6:41am UTC](https://community.homey.app/t/problem-adding-lg-thinq-products/109299/4 "2024-05-04T06:41:07Z")

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> [@Z0tteke](#):
>
> I do not see any option after selecting the LG Thinq app in homey

In the settings… **Homey** → **More** → **Settings** → in the section _Apps_ find **LG Thinq** → tab **AUTHORIZE**. Enter the login info , press **Save and authorize**

_If I recall well, you can’t use Google authentication - if you are login-in in the genuine app using Google autentification, then you must create new registrastion without using Google._

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**Author:** ![Z0tteke](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/z0tteke/32/78882_2.png) [@Z0tteke](https://community.homey.app/u/Z0tteke)\
**Post date:** [May 5, 2024, 2:25pm UTC](https://community.homey.app/t/problem-adding-lg-thinq-products/109299/5 "2024-05-05T14:25:30Z")

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Really? I can’t be the only one who has had this issue when just starting with Homey right? xD  
Never thought of it searching in the Homey settings to add my login credentials for an app i want to add in devices xD But it worked 🙂 So thanks a lot!!