# Problem adding Homey Bridge to Homey - Not Found (MongoDB): Zone with ID **URL:** \ **Category:** Questions & Help\ **Tags:** incident\ **Created:** [August 20, 2024, 2:25pm UTC](https://community.homey.app/t/problem-adding-homey-bridge-to-homey-not-found-mongodb-zone-with-id/114722 "2024-08-20T14:25:05Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Rutgerh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rutgerh/32/78418_2.png) [@Rutgerh](https://community.homey.app/u/Rutgerh)\ **Post date:** [August 20, 2024, 2:25pm UTC](https://community.homey.app/t/problem-adding-homey-bridge-to-homey-not-found-mongodb-zone-with-id/114722/1 "2024-08-20T14:25:05Z")
Homey Bridge (new) can’t find the Wifi network, anybody any experience with it? I cannot do a factory reset as described in the instructions. My idea is that the Wifi antenna is defect ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [August 20, 2024, 2:33pm UTC](https://community.homey.app/t/problem-adding-homey-bridge-to-homey-not-found-mongodb-zone-with-id/114722/2 "2024-08-20T14:33:55Z")
Can you find it with the app useing Bluetooth? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [August 20, 2024, 3:31pm UTC](https://community.homey.app/t/problem-adding-homey-bridge-to-homey-not-found-mongodb-zone-with-id/114722/3 "2024-08-20T15:31:41Z")
This also applies to the bridge: > [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… ---
**Author:** ![Rutgerh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rutgerh/32/78418_2.png) [@Rutgerh](https://community.homey.app/u/Rutgerh)\ **Post date:** [August 20, 2024, 4:11pm UTC](https://community.homey.app/t/problem-adding-homey-bridge-to-homey-not-found-mongodb-zone-with-id/114722/4 "2024-08-20T16:11:08Z")
Thanks, going to try, not very user-friendly. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [August 20, 2024, 4:22pm UTC](https://community.homey.app/t/problem-adding-homey-bridge-to-homey-not-found-mongodb-zone-with-id/114722/5 "2024-08-20T16:22:12Z")
Are you useing the Homey Bridge with Homey (Service) alone or trying to use it as a Satelite for your Homey Pro (Early 2023) ---
**Author:** ![Rutgerh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rutgerh/32/78418_2.png) [@Rutgerh](https://community.homey.app/u/Rutgerh)\ **Post date:** [August 20, 2024, 4:39pm UTC](https://community.homey.app/t/problem-adding-homey-bridge-to-homey-not-found-mongodb-zone-with-id/114722/6 "2024-08-20T16:39:36Z")
Yes I want to use it for swichting my airco on and off in combination with Homey Pro early 2023. But with the problems I face I‘m thinking to return my Homey Bridge. I expected plug and play. After Friday I haven’t heard anymore from Homey support. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [August 20, 2024, 5:03pm UTC](https://community.homey.app/t/problem-adding-homey-bridge-to-homey-not-found-mongodb-zone-with-id/114722/7 "2024-08-20T17:03:57Z")
It’s for now just a way to eliminate known issues, to be able to determine if the bridges’ wifi is broken or not. Troubleshooting has nothing to do with user friendlyness stuff. DOA (if it’s broken that is) just happens sometimes. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [August 20, 2024, 6:02pm UTC](https://community.homey.app/t/problem-adding-homey-bridge-to-homey-not-found-mongodb-zone-with-id/114722/8 "2024-08-20T18:02:52Z")
Does your Homey Mobile app find the bridge then you try to add it? ---
**Author:** ![Rutgerh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rutgerh/32/78418_2.png) [@Rutgerh](https://community.homey.app/u/Rutgerh)\ **Post date:** [August 21, 2024, 9:46am UTC](https://community.homey.app/t/problem-adding-homey-bridge-to-homey-not-found-mongodb-zone-with-id/114722/9 "2024-08-21T09:46:54Z")
It looks like the Bridge is not functioning as it should, Athom is sending a new one. Good service! ---
**Author:** ![Rutgerh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rutgerh/32/78418_2.png) [@Rutgerh](https://community.homey.app/u/Rutgerh)\ **Post date:** [August 25, 2024, 1:52pm UTC](https://community.homey.app/t/problem-adding-homey-bridge-to-homey-not-found-mongodb-zone-with-id/114722/10 "2024-08-25T13:52:02Z")
Well interesting, the new one received, same error during installation. Then I thought I had to find the MAC adres to give it a fixed IP address (maybe it was conflicting with another device). So I connected the Bridge to my laptop with a cable. Then I tried to install it for the last time…and now it worked, the bridge is finally installed. What the issue was, I don’t know but this was the work around. Install it connected with a cable to the laptop. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [August 25, 2024, 2:19pm UTC](https://community.homey.app/t/problem-adding-homey-bridge-to-homey-not-found-mongodb-zone-with-id/114722/11 "2024-08-25T14:19:58Z")
Interesting indeed, Rutger. > [@Rutgerh](#): > > So I connected the Bridge to my laptop with a cable. LAN cable? Or USB cable? I didn’t know the bridge has an ethernet connector? Curious what it is. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [August 25, 2024, 2:31pm UTC](https://community.homey.app/t/problem-adding-homey-bridge-to-homey-not-found-mongodb-zone-with-id/114722/12 "2024-08-25T14:31:06Z")
> [@Rutgerh](#): > > Then I tried to install it for the last time…and now it worked, the bridge is finally installed. > What the issue was, I don’t know but this was the work around. Install it connected with a cable to the laptop Afaik there is nothing that a Homey Bridge does using the Laptop USB port but getting 5 Volt Power. So probably using the Homey Bridge with the USB power adapter on the location of your Laptop would have worked exactly the same way unless you have had two times a defective USB adapter. ---
**Author:** ![Rutgerh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rutgerh/32/78418_2.png) [@Rutgerh](https://community.homey.app/u/Rutgerh)\ **Post date:** [August 25, 2024, 2:53pm UTC](https://community.homey.app/t/problem-adding-homey-bridge-to-homey-not-found-mongodb-zone-with-id/114722/13 "2024-08-25T14:53:34Z")
No just the USB from the power into the laptop ---
**Author:** ![Rutgerh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rutgerh/32/78418_2.png) [@Rutgerh](https://community.homey.app/u/Rutgerh)\ **Post date:** [August 25, 2024, 2:58pm UTC](https://community.homey.app/t/problem-adding-homey-bridge-to-homey-not-found-mongodb-zone-with-id/114722/14 "2024-08-25T14:58:45Z")
Maybe you’re right but it certainly made a difference. I’m not that technical to find out what made it work but I’m happy that all works like it want it to. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [August 25, 2024, 4:44pm UTC](https://community.homey.app/t/problem-adding-homey-bridge-to-homey-not-found-mongodb-zone-with-id/114722/15 "2024-08-25T16:44:10Z")
Yet _another_ broken power supply situation? ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [August 25, 2024, 4:56pm UTC](https://community.homey.app/t/problem-adding-homey-bridge-to-homey-not-found-mongodb-zone-with-id/114722/16 "2024-08-25T16:56:20Z")
And is your Bridge now working on the original USB Power adapter? ---
**Author:** ![Rutgerh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rutgerh/32/78418_2.png) [@Rutgerh](https://community.homey.app/u/Rutgerh)\ **Post date:** [August 25, 2024, 6:52pm UTC](https://community.homey.app/t/problem-adding-homey-bridge-to-homey-not-found-mongodb-zone-with-id/114722/17 "2024-08-25T18:52:01Z")
Yes it is ---
**Author:** ![Rutgerh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rutgerh/32/78418_2.png) [@Rutgerh](https://community.homey.app/u/Rutgerh)\ **Post date:** [August 25, 2024, 6:53pm UTC](https://community.homey.app/t/problem-adding-homey-bridge-to-homey-not-found-mongodb-zone-with-id/114722/18 "2024-08-25T18:53:31Z")
Don’t think so. Error message was: Kon geen verbinding maken met Bridge Er ging iets fout tijdens het toevoegen van Bridge aan je huis (Not Found (MongoDB): Zone with ID 3a593e61-2f59-43fa-8ad3-eadc777da1f4) Opnieuw proberen ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [August 25, 2024, 7:08pm UTC](https://community.homey.app/t/problem-adding-homey-bridge-to-homey-not-found-mongodb-zone-with-id/114722/19 "2024-08-25T19:08:24Z")
Time to contact Athom, looks like a Homey Cloud internal error 😬 ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [August 25, 2024, 7:16pm UTC](https://community.homey.app/t/problem-adding-homey-bridge-to-homey-not-found-mongodb-zone-with-id/114722/20 "2024-08-25T19:16:31Z")
> [@Rutgerh](#): > > Er ging iets fout tijdens het toevoegen van > Bridge aan je huis (Not Found (MongoDB): Zone with Looks to me this also hasn’t anything to do with Wifi … [Next page](https://community.homey.app/t/problem-adding-homey-bridge-to-homey-not-found-mongodb-zone-with-id/114722.md?page=2)