# Presence fault finding **URL:** \ **Category:** Questions & Help\ **Created:** [January 6, 2021, 7:50am UTC](https://community.homey.app/t/presence-fault-finding/40540 "2021-01-06T07:50:40Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![CB83](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cb83/32/30125_2.png) [@CB83](https://community.homey.app/u/CB83)\ **Post date:** [January 6, 2021, 7:50am UTC](https://community.homey.app/t/presence-fault-finding/40540/1 "2021-01-06T07:50:40Z")
Hey. I have had some struggles with the presence function, and i noticed what shown in the picture. It says " only use position when app is active" and i don’t finding anywhere to give it access all the time. The phone is a galaxy s10. Any ideas? ![Screenshot_20210105-223748_Permission controller](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/3/33e3df018952aa9ef9aeada5e3f5083699b8b962.jpeg) ---
**Author:** ![BSA](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bsa/32/11685_2.png) [@BSA](https://community.homey.app/u/BSA)\ **Post date:** [January 6, 2021, 11:12am UTC](https://community.homey.app/t/presence-fault-finding/40540/2 "2021-01-06T11:12:24Z")
Is this the homey build in one your using? If so, that’s probably why everyone has given up on it and use Smart Presence instead. > **[Smart Presence](https://homey.app/no-no/app/nl.terryhendrix.smartpresence/Smart-Presence/)** > > Tilstedeværelse basert på smarttelefon koblet til Wi-Fi-nettverket ---
**Author:** ![CB83](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cb83/32/30125_2.png) [@CB83](https://community.homey.app/u/CB83)\ **Post date:** [January 6, 2021, 12:06pm UTC](https://community.homey.app/t/presence-fault-finding/40540/3 "2021-01-06T12:06:52Z")
Yes. What strange is that others can make this to “all the time” and not just “when app is in use” Perhaps due to what kind of phone you have? ---
**Author:** ![TheFops](https://avatars.discourse-cdn.com/v4/letter/t/ad7895/32.png) [@TheFops](https://community.homey.app/u/TheFops)\ **Post date:** [January 6, 2021, 12:15pm UTC](https://community.homey.app/t/presence-fault-finding/40540/4 "2021-01-06T12:15:48Z")
Is your phone on Android 11? I thought I read somewhere that it is a bug in the current version of the app for Android 11 users and a fix is on the way. But can’t seem to find the link on the forums. Edit: found it, it’s written here, it’s a Dutch topic: [Homey app 6.3.0 locatie toestemming - #13 by Henk\_Renting](https://community.homey.app/t/homey-app-6-3-0-locatie-toestemming/40050/13) ---
**Author:** ![BSA](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bsa/32/11685_2.png) [@BSA](https://community.homey.app/u/BSA)\ **Post date:** [January 6, 2021, 12:36pm UTC](https://community.homey.app/t/presence-fault-finding/40540/5 "2021-01-06T12:36:01Z")
I can’t find that screen you shared on my phone (LGG6) so yeah, probably different setup depending on OS/version/supplier. ---
**Author:** ![CB83](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cb83/32/30125_2.png) [@CB83](https://community.homey.app/u/CB83)\ **Post date:** [January 6, 2021, 12:48pm UTC](https://community.homey.app/t/presence-fault-finding/40540/6 "2021-01-06T12:48:43Z")
No, it’s android 10. Hopefully it will be better in the future ---
**Author:** ![CB83](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cb83/32/30125_2.png) [@CB83](https://community.homey.app/u/CB83)\ **Post date:** [January 6, 2021, 12:49pm UTC](https://community.homey.app/t/presence-fault-finding/40540/7 "2021-01-06T12:49:41Z")
Found in under “position”. There was all apps and what permission they had regarding the gps ---
**Author:** ![CB83](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cb83/32/30125_2.png) [@CB83](https://community.homey.app/u/CB83)\ **Post date:** [February 20, 2021, 8:49pm UTC](https://community.homey.app/t/presence-fault-finding/40540/8 "2021-02-20T20:49:26Z")
Suddenly today it’s working. And very fast. Anyone else is experiencing that it suddenly works?