# Prescence? **URL:** \ **Category:** Questions & Help\ **Created:** [January 16, 2020, 2:30pm UTC](https://community.homey.app/t/prescence/24537 "2020-01-16T14:30:11Z")\ **Posts on this page:** 1\ **Showing post:** 13
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [January 17, 2020, 4:43pm UTC](https://community.homey.app/t/prescence/24537/13 "2020-01-17T16:43:43Z")
Nah, u want us to gamble what options u tried and which u didn’t. We have to guess if u checked ur location. We have to guess if u did a [PTP](https://community.homey.app/t/how-to-ptp/17304). We have to guess if u re-installed ur mobile Homey app. We have to guess if u turned the automatic location finder off and on again. We have to guess what Homey version u are running. And we also have to guess what phone OS u are running. Blaming Homey’s announced Presense doesn’t work is the easy part. Giving as much information as u can is always the hard part! --- _[View the full topic](https://community.homey.app/t/prescence/24537)._