# Power supply can cause slow Homey Pro 2023 **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro-2023\ **Created:** [March 23, 2023, 4:22pm UTC](https://community.homey.app/t/power-supply-can-cause-slow-homey-pro-2023/78279 "2023-03-23T16:22:42Z")\ **Posts on this page:** 20\ **Page:** 6
**Author:** ![Ranney](https://avatars.discourse-cdn.com/v4/letter/r/848f3c/32.png) [@Ranney](https://community.homey.app/u/Ranney)\ **Post date:** [March 29, 2023, 7:36am UTC](https://community.homey.app/t/power-supply-can-cause-slow-homey-pro-2023/78279/101 "2023-03-29T07:36:42Z")
Here another example. Cpu clock is maxed out, temp is rising but the load is not showing any ‘abnormalities’. Homey did a reboot here. ![IMG_0584](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/0/3067f25273746692ca4e6dfbf26632e106190499.jpeg) ![IMG_0583](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/c/2c2761eaf9c99b6a106081143258b8e51e4cb0b9.jpeg) ![IMG_0582](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/5/6598eb2d47e6cf1d2632f7a6abe4cdd7810c1fa3.jpeg) ---
**Author:** ![Thunder](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thunder/32/31836_2.png) [@Thunder](https://community.homey.app/u/Thunder)\ **Post date:** [March 29, 2023, 8:00am UTC](https://community.homey.app/t/power-supply-can-cause-slow-homey-pro-2023/78279/102 "2023-03-29T08:00:01Z")
You are complaining on a community forum. It might be better to complain to Athom directly. By the way, did you check your spam/advertising-folder? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [March 29, 2023, 8:29am UTC](https://community.homey.app/t/power-supply-can-cause-slow-homey-pro-2023/78279/103 "2023-03-29T08:29:37Z")
> [@Yestond](#): > > What is Athom’s plan to “compensate” for the power adaptor? My e-mail said _“Within a few weeks, we will offer you a replacement power adapter, with a higher voltage, free of charge”_. ---
**Author:** ![Yestond](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yestond/32/9807_2.png) [@Yestond](https://community.homey.app/u/Yestond)\ **Post date:** [March 29, 2023, 8:33am UTC](https://community.homey.app/t/power-supply-can-cause-slow-homey-pro-2023/78279/104 "2023-03-29T08:33:00Z")
Maybe my tone was kinda harsh - if so it wasn’t meant like that. I was just wondering _ **if** _ Athom had any plans to do anything about it. I’ll survive the €15 I paid for the power supply 🙂 Apple doesn’t even supply you with a power adapter, so I’m just glad they’re giving something in the box, although it’s faulty 😃 😃 ---
**Author:** ![Ranney](https://avatars.discourse-cdn.com/v4/letter/r/848f3c/32.png) [@Ranney](https://community.homey.app/u/Ranney)\ **Post date:** [March 29, 2023, 8:33am UTC](https://community.homey.app/t/power-supply-can-cause-slow-homey-pro-2023/78279/105 "2023-03-29T08:33:22Z")
O no, sorry for my poor English. It is absolutely not my intention to blame Athom for anything. I’m very happy with my old and new homey. I like it to search for ‘problems’ and find solutions and workarounds for it. I fully understand that Athom cannot answer every mail or help request. The idea by posting this information is that I have the idea that I’m close to finding a bug that can be resolved but don’t have the acces to the latest bit of information (debug info). I was hoping that anybody in this community has an idea what is happening here. To make sure that I do awake the intention that I blame Athom for anything, I think that it is better that I do not post more info on this in this topic. Sorry for this misunderstanding. ---
**Author:** ![Yestond](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yestond/32/9807_2.png) [@Yestond](https://community.homey.app/u/Yestond)\ **Post date:** [March 29, 2023, 8:33am UTC](https://community.homey.app/t/power-supply-can-cause-slow-homey-pro-2023/78279/106 "2023-03-29T08:33:26Z")
Just what I was looking for. Thanks @robertklep 😉 ---
**Author:** ![AliazRob](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/aliazrob/32/33904_2.png) [@AliazRob](https://community.homey.app/u/AliazRob)\ **Post date:** [March 29, 2023, 7:07pm UTC](https://community.homey.app/t/power-supply-can-cause-slow-homey-pro-2023/78279/107 "2023-03-29T19:07:03Z")
I’ve bought the original Raspberry power adapter as advised in the email from Athom. I’ve connected it with a USB-C to USB-C adapter as mentioned in a earlier post (because I have the ethernet adapter). But even with the “right” power adapter the CPU clock still fluctuates a lot. So the question is, is this the right solution? Or do we need an even more powerful power adapter when the ethernet adapter is used? ![IMG_5459](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/b/5b5aa350cf7f4ae7d0efc72e7ee994f7d0cd638b.jpeg) ---
**Author:** ![Glenn\_Seegers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/glenn_seegers/32/8353_2.png) [@Glenn\_Seegers](https://community.homey.app/u/Glenn_Seegers)\ **Post date:** [March 29, 2023, 7:21pm UTC](https://community.homey.app/t/power-supply-can-cause-slow-homey-pro-2023/78279/108 "2023-03-29T19:21:43Z")
The problem could be with the usbc to usbc adapter, sometimes they have an active chip in it that does some negotiation with the clients and that can give issues. Second you can try to flip the adapter 180 degrees, some have not all the lines connected through on both sides of the usb connectors. And last but not least zoom in on the last hour in insights because homey reduces the datapoint the farther you “zoom out” in insights. Oh and if your load is low on homey the cpu of course throttles down. ---
**Author:** ![RonnyW](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ronnyw/32/10879_2.png) [@RonnyW](https://community.homey.app/u/RonnyW)\ **Post date:** [March 29, 2023, 7:59pm UTC](https://community.homey.app/t/power-supply-can-cause-slow-homey-pro-2023/78279/109 "2023-03-29T19:59:23Z")
Or check at [https://tools.developer.homey.app/tools/system](https://tools.developer.homey.app/tools/system) If these values are “false”, all is ok. ![grafik](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/7/5710795168697eabc08c841624a6939beab8dae7.png) ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [March 29, 2023, 8:01pm UTC](https://community.homey.app/t/power-supply-can-cause-slow-homey-pro-2023/78279/110 "2023-03-29T20:01:01Z")
I got TRUE even with Raspberry USB-C power supply, but on overloaded HP2023… ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [March 29, 2023, 8:11pm UTC](https://community.homey.app/t/power-supply-can-cause-slow-homey-pro-2023/78279/111 "2023-03-29T20:11:42Z")
Just noticed this thread. Received my HP2023 some weeks ago but never got this email. Should I have gotten it? ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [March 29, 2023, 8:21pm UTC](https://community.homey.app/t/power-supply-can-cause-slow-homey-pro-2023/78279/112 "2023-03-29T20:21:46Z")
Also got nothing 😉 I will wait how that will turn out… ---
**Author:** ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\ **Post date:** [March 29, 2023, 8:55pm UTC](https://community.homey.app/t/power-supply-can-cause-slow-homey-pro-2023/78279/113 "2023-03-29T20:55:36Z")
Whats shows the graph when you leave put the ethernet adapter? That way you can rule out the usb-c female to female connector (and the ethernet adapter)… ---
**Author:** ![Thunder](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thunder/32/31836_2.png) [@Thunder](https://community.homey.app/u/Thunder)\ **Post date:** [March 30, 2023, 8:03am UTC](https://community.homey.app/t/power-supply-can-cause-slow-homey-pro-2023/78279/114 "2023-03-30T08:03:49Z")
@Yestond And my post was not intended as sentaway 🙂 But if you didn’t get an email, something might be wrong at Athom (duh 🙂 ) With filing a mild complaint at Athom you might get the result that you get noticed, and also get the email (and a replacement). ---
**Author:** ![Thunder](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thunder/32/31836_2.png) [@Thunder](https://community.homey.app/u/Thunder)\ **Post date:** [March 30, 2023, 8:05am UTC](https://community.homey.app/t/power-supply-can-cause-slow-homey-pro-2023/78279/115 "2023-03-30T08:05:21Z")
@Ranney My post was not reacting to you. Your post seems quite normal, but unfortunately, I don’t have an answer. ---
**Author:** ![Davide\_Zamo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/davide_zamo/32/32590_2.png) [@Davide\_Zamo](https://community.homey.app/u/Davide_Zamo)\ **Post date:** [March 30, 2023, 3:37pm UTC](https://community.homey.app/t/power-supply-can-cause-slow-homey-pro-2023/78279/116 "2023-03-30T15:37:38Z")
after some measures the best is this ![Screenshot 2023-03-30 172634](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/6/b63ec501c120298e6eaddf167052c4250330ff91.jpeg) i use a cheap chinese QC charger. the regulator check the adapter and auto set 12V IN you can regulate constant Vout. with ethernet adapter i obtain all false on system with 5.3V ![Screenshot 2023-03-30 172539](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/d/fdcd7d4ec1f9f3be4fbed8ed43093fc9daba59b0.png) THEN we need a costant Voltage on power supply of 5.3V Max current at 100% load of Homey is 1.3-1.4A then is not absolutely the problem. ---
**Author:** ![Morgan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/morgan/32/15416_2.png) [@Morgan](https://community.homey.app/u/Morgan)\ **Post date:** [April 1, 2023, 1:37pm UTC](https://community.homey.app/t/power-supply-can-cause-slow-homey-pro-2023/78279/117 "2023-04-01T13:37:20Z")
I am quite concerned. If the inside components are designed on the edge so that they can not handle power fluctuations of 5% (0.25V), what will happen when the components get older? They even have to be overpowered with +5% (5.2V) to work properly. ---
**Author:** ![Shiki](https://avatars.discourse-cdn.com/v4/letter/s/5fc32e/32.png) [@Shiki](https://community.homey.app/u/Shiki)\ **Post date:** [April 13, 2023, 6:03am UTC](https://community.homey.app/t/power-supply-can-cause-slow-homey-pro-2023/78279/118 "2023-04-13T06:03:53Z")
Getting a free new power adaptor not sure what shipping import tax will going to be. 😶 ---
**Author:** ![Thunder](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thunder/32/31836_2.png) [@Thunder](https://community.homey.app/u/Thunder)\ **Post date:** [April 13, 2023, 9:24am UTC](https://community.homey.app/t/power-supply-can-cause-slow-homey-pro-2023/78279/119 "2023-04-13T09:24:54Z")
If it’s too much, you can always buy another power adapter yourself. There is a recommendation in the email from Athom. My personal experience is that a modern Apple power supply (30W) works OK. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [April 13, 2023, 11:33am UTC](https://community.homey.app/t/power-supply-can-cause-slow-homey-pro-2023/78279/121 "2023-04-13T11:33:19Z")
E-mail dated March 23rd: “so it might take about a month” [Previous page](https://community.homey.app/t/power-supply-can-cause-slow-homey-pro-2023/78279.md?page=5) [Next page](https://community.homey.app/t/power-supply-can-cause-slow-homey-pro-2023/78279.md?page=7)