# POPP Outdoor Plugg issue

**URL:** <https://community.homey.app/t/popp-outdoor-plugg-issue/61623>\
**Category:** Questions & Help\
**Tags:** z-wave\
**Created:** [March 12, 2022, 8:29pm UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623 "2022-03-12T20:29:38Z")\
**Posts on this page:** 6\
**Page:** 2

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**Author:** ![Morgan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/morgan/32/15416_2.png) [@Morgan](https://community.homey.app/u/Morgan)\
**Post date:** [December 2, 2023, 7:18pm UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/21 "2023-12-02T19:18:29Z")

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Tried factory reset? Hold down button for 10 sec.

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**Author:** ![Turk](https://avatars.discourse-cdn.com/v4/letter/t/97f17d/32.png) [@Turk](https://community.homey.app/u/Turk)\
**Post date:** [December 3, 2023, 5:20am UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/22 "2023-12-03T05:20:58Z")

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Yes I have factory reset the POPP outdoor plug. It did not help. I have also rebooted Homey several times. However I have not tried to factory reset Homey pro because I alredy have done so much work with configuring my other zwave devices.

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**Author:** ![Morgan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/morgan/32/15416_2.png) [@Morgan](https://community.homey.app/u/Morgan)\
**Post date:** [December 3, 2023, 7:16am UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/23 "2023-12-03T07:16:11Z")

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You should not have to reset Homey. I have never done that.

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**Author:** ![Morgan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/morgan/32/15416_2.png) [@Morgan](https://community.homey.app/u/Morgan)\
**Post date:** [May 10, 2024, 9:11am UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/24 "2024-05-10T09:11:04Z")

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> [@Nordenberg](#):
>
> I have three of these plugs but are having the issue of them stop working, essentially cutting off access from controlling them in the Homey app.
> 
> Initially I thought it was cause of cold weather, but recently it happened when it was not even minus degrees. Any ideas on how to solve it?

> [@peltsi51](#):
>
> Sometimes it worked for 1h sometimes 1month, but in the end the result was the same and connection was lost. Repairing helped for a while, but it happened always again. Tried pairing secured and unsecured, tried indoors and outdoor but the results was the same.

Hi, finally I have found a workaround that works for me with my two POPP Outdoor Plugs.

![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/b/dbd4324be83d8fbfc56c1319a01680211a914000.png)

After I made these settings they never stops reporting or get unresponsive. The plugs still reports voltage, current and power. I hope it will help somone else too 🙂 , because until now it has been quite annoying and frustrating.

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**Author:** ![erlend\_oyen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erlend_oyen/32/18133_2.png) [@erlend\_oyen](https://community.homey.app/u/erlend_oyen)\
**Post date:** [June 26, 2024, 1:46pm UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/25 "2024-06-26T13:46:46Z")

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still doesn’t update any values unless i restart the popp app in homey.

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<div class="post-metadata">

**Author:** ![Morgan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/morgan/32/15416_2.png) [@Morgan](https://community.homey.app/u/Morgan)\
**Post date:** [June 26, 2024, 2:38pm UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/26 "2024-06-26T14:38:14Z")

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It is still working for me. I have not restarted Popp since the change.

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