# POPP Outdoor Plugg issue **URL:** \ **Category:** Questions & Help\ **Tags:** z-wave\ **Created:** [March 12, 2022, 8:29pm UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623 "2022-03-12T20:29:38Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Nordenberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nordenberg/32/39250_2.png) [@Nordenberg](https://community.homey.app/u/Nordenberg)\ **Post date:** [March 12, 2022, 8:29pm UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/1 "2022-03-12T20:29:38Z")
Hey, I have three of these plugs but are having the issue of them stop working, essentially cutting off access from controlling them in the Homey app. Initially I thought it was cause of cold weather, but recently it happened when it was not even minus degrees. Any ideas on how to solve it? ## POPP SMART OUTDOOR PLUG (700397) ([POPP Outdoor Plug (700397) - popp.eu](https://www.popp.eu/products/smart-outdoor-plug/)) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/4/a4a6ec3c6aefc2e139968e5bad9caa7d2f3f4f4b.jpeg) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/e/7e00c183bd936ff27dfe88897a284def6b55ac36.jpeg) Thx, Stefan ---
**Author:** ![peltsi51](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peltsi51/32/12564_2.png) [@peltsi51](https://community.homey.app/u/peltsi51)\ **Post date:** [March 13, 2022, 12:26pm UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/2 "2022-03-13T12:26:58Z")
I had the same problem. Sometimes it worked for 1h sometimes 1month, but in the end the result was the same and connection was lost. Repairing helped for a while, but it happened always again. Tried pairing secured and unsecured, tried indoors and outdoor but the results was the same. In the end I returned the device to the dealer. Unfortunately I cannot say is the problem with the device, Homey or the Popp app in Homey. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [March 13, 2022, 12:52pm UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/3 "2022-03-13T12:52:51Z")
My suggestion is to contact Z-Wave Europe. With the POPP app version 3.0.0 (test channel), Z-Wave Europe has taken over the management of the POPP App for Homey. > **[Change log - Homey APP](https://z-wave.freshdesk.com/support/solutions/articles/80000944426-change-log-homey-app)** > > With version 3.0.0, Z-Wave Europe has taken over the management of the POPP App for Homey. The app is now being continued and updated with numerous new features. V3.0.1    - Patch driver POPE010101 V3.0.0     -... ---
**Author:** ![Nordenberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nordenberg/32/39250_2.png) [@Nordenberg](https://community.homey.app/u/Nordenberg)\ **Post date:** [March 16, 2022, 5:07pm UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/4 "2022-03-16T17:07:51Z")
Argh sorry to hear that! ---
**Author:** ![Nordenberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nordenberg/32/39250_2.png) [@Nordenberg](https://community.homey.app/u/Nordenberg)\ **Post date:** [March 16, 2022, 5:08pm UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/5 "2022-03-16T17:08:19Z")
Thanks for the suggestion fantross 🙂 ---
**Author:** ![ChrisBoer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chrisboer/32/1252_2.png) [@ChrisBoer](https://community.homey.app/u/ChrisBoer)\ **Post date:** [April 30, 2022, 9:14pm UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/6 "2022-04-30T21:14:37Z")
Any news on this I just bought a POPP outdoor switch but I cannot add it as a new device to my homey, it says that un unexpected error has occured, nothing more nothing less. Tried it multiple times, also clean reboot, also power out for 5 min and restarted, try to add but keep getting the same error message ? ---
**Author:** ![Torstein](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/torstein/32/2043_2.png) [@Torstein](https://community.homey.app/u/Torstein)\ **Post date:** [May 12, 2022, 2:20pm UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/7 "2022-05-12T14:20:31Z")
I just switched from a faulty Popp outdoor power metering plug, and the new I got just happens to experience exactly the same issue as you @ChrisBoer… ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [May 12, 2022, 2:32pm UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/8 "2022-05-12T14:32:12Z")
App Store → [POPP](https://homey.app/en-us/app/com.popp/POPP/) → scroll down → contact POPP ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/e/4e1a94479849197479b505bc63fd423513aac1ee.jpeg) ---
**Author:** ![ChrisBoer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chrisboer/32/1252_2.png) [@ChrisBoer](https://community.homey.app/u/ChrisBoer)\ **Post date:** [May 12, 2022, 2:34pm UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/9 "2022-05-12T14:34:13Z")
I have send it back to the shop and deinstalled the POPP application useless appliance ---
**Author:** ![Torstein](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/torstein/32/2043_2.png) [@Torstein](https://community.homey.app/u/Torstein)\ **Post date:** [May 12, 2022, 7:53pm UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/10 "2022-05-12T19:53:21Z")
I’ve sent request ---
**Author:** ![Torstein](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/torstein/32/2043_2.png) [@Torstein](https://community.homey.app/u/Torstein)\ **Post date:** [June 8, 2022, 12:33pm UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/11 "2022-06-08T12:33:36Z")
Update: Had a session with POPP support, and they say that the device i got (second one) is defect. Said I had to go back to dealer and get a new one. Third time might be the lucky one 🙂 ---
**Author:** ![Tom\_Lundis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tom_lundis/32/47621_2.png) [@Tom\_Lundis](https://community.homey.app/u/Tom_Lundis)\ **Post date:** [November 14, 2022, 2:22pm UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/12 "2022-11-14T14:22:50Z")
> [@ChrisBoer](#): > > Any news on this I just bought a POPP outdoor switch but I cannot add it as a new device to my homey, it says that un unexpected error has occured, nothing more nothing less. > > Tried it multiple times, also clean reboot, also power out for 5 min and restarted, try to add but keep getting the same error message ? I have the same Problem, I’ve tried several types of plugs but all to no avail. is there any news? ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [December 17, 2022, 12:36pm UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/13 "2022-12-17T12:36:51Z")
New POPP app version 3.2.4 available. Changelog: Fix inclusion problem with Outdoor Plug ---
**Author:** ![An\_Som](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/an_som/32/33981_2.png) [@An\_Som](https://community.homey.app/u/An_Som)\ **Post date:** [December 22, 2022, 10:16am UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/14 "2022-12-22T10:16:21Z")
i have one to. it’s a casino product. if you buy one you lose your money. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [December 22, 2022, 10:37am UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/15 "2022-12-22T10:37:04Z")
Sorry, but your comment doesn’t say much except that you’re just talking bad. What is the problem? What firmware is installed on Homey? Which POPP app version is installed? Which firmware is installed on POPP Smart Outdoor Plug? ---
**Author:** ![An\_Som](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/an_som/32/33981_2.png) [@An\_Som](https://community.homey.app/u/An_Som)\ **Post date:** [December 24, 2022, 8:24pm UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/16 "2022-12-24T20:24:38Z")
homey V12.22.11 app versie 6.11.9.1024 popp software V3.2.4 popp plug firmware 3 sub versie 11 it switches on and off, i see power use drop from 20 watt to 4 watt but connected lights keep on burning ? ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [December 26, 2022, 9:52am UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/17 "2022-12-26T09:52:49Z")
With this error, the first thing I would assume is that the device is broken. However, I found out that there is a newer firmware for the plug, and it’s version 3.15. Unfortunately I haven’t found any history about the firmware versions. Therefore I can’t say what changes have been made, so maybe you can ask POPP. > **[Update Smart Outdoor Plug](https://z-wave.freshdesk.com/support/solutions/articles/80001018508-update-smart-outdoor-plug)** > > This manual explains how to update the Smart Outdoor Plug to the latest firmware version. Requirements: - Windows PC - PC Controller 5  - Z-Wave USB Dongle - Smart Outdoor Plug POPE700397 This update does not work with the POPP... This is the link for the new firmware. However, the problem is that Homey is not able to install a new firmware via OTA. What is needed for a firmware update and how it works can also be found via the link. If you don’t have the possibility to do the firmware update, I can offer to send the plug to me (Germany). > [@An\_Som](#): > > homey V12.22.11 Btw, this is not Homeys firmware version. This is the Node.js version what is included in the Homey firmware. The actually Homey Pro firmware is 8.1.1 (don’t know if the Homey Bridge has an other firmware no.). ---
**Author:** ![Turk](https://avatars.discourse-cdn.com/v4/letter/t/97f17d/32.png) [@Turk](https://community.homey.app/u/Turk)\ **Post date:** [December 2, 2023, 7:47am UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/18 "2023-12-02T07:47:47Z")
Hi, Any news? I’m new to Homey. I had Telldus TellStick but it was too unreliable so I bought Athom Homey pro 2023. I hope to get more quality with more money. Homey Forums said (like 2019) that POPP is supported and their app does indeed have an option for Smart Outdoor Plug. But add device procedure always stops halfway. I have tried to add my POPP smart outdoor plug (pope700397) using both POPP app and homeys generic z-wave method. Homey seems to recognize the device but can’t proceed further. After 5-10 min it says “Something went wrong while communicating with the device. Please try again.” I have three POPP smart outdoor plugs and none of them work with homey. Anyone been able to add and use this outdoor plug? ![Screenshot_20231202_085902_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/c/dc417f3f020850649a731f78200a03364b64063f.jpeg) ---
**Author:** ![Morgan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/morgan/32/15416_2.png) [@Morgan](https://community.homey.app/u/Morgan)\ **Post date:** [December 2, 2023, 12:25pm UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/19 "2023-12-02T12:25:13Z")
Did you try to pair the Outdoor plug really close to Homey? I have paired 2 plugs in Popp app but had to do the procedure with the plugs 10-20 cm from Homey. ---
**Author:** ![Turk](https://avatars.discourse-cdn.com/v4/letter/t/97f17d/32.png) [@Turk](https://community.homey.app/u/Turk)\ **Post date:** [December 2, 2023, 7:02pm UTC](https://community.homey.app/t/popp-outdoor-plugg-issue/61623/20 "2023-12-02T19:02:11Z")
Thanks for an advice! Unfortunaltely it did not help ☹ [Next page](https://community.homey.app/t/popp-outdoor-plugg-issue/61623.md?page=2)