# Plugwise thermostate Anna not found after Homey update 7.2.0 10H ago **URL:** \ **Category:** Questions & Help\ **Created:** [November 25, 2021, 1:41pm UTC](https://community.homey.app/t/plugwise-thermostate-anna-not-found-after-homey-update-7-2-0-10h-ago/55404 "2021-11-25T13:41:40Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![lexvanderloo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lexvanderloo/32/10347_2.png) [@lexvanderloo](https://community.homey.app/u/lexvanderloo)\ **Post date:** [November 25, 2021, 1:41pm UTC](https://community.homey.app/t/plugwise-thermostate-anna-not-found-after-homey-update-7-2-0-10h-ago/55404/1 "2021-11-25T13:41:40Z")
Hello, After the Homey update to version 7.2.0 my thermostate is no longer recognized. Plugwise restarted. Thermostate gateway restarted. Thermostate can be reached and operated with the plugwise app on my iPhone. When I open the Thermostate the message is: Apparaat niet beschikbaar = Device not available Searching for devise . . . Homey (EIearly 20218), firmware 7.2.0 Homey app on iPhone v6.9.3.827 Plugwise v2.8.0 Termostate Anna firmware v4.2.1 ![ScreenshotAnna](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/c/4c9a57104d4230261cfffee327052bef70ed0572.jpeg) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 25, 2021, 7:07pm UTC](https://community.homey.app/t/plugwise-thermostate-anna-not-found-after-homey-update-7-2-0-10h-ago/55404/2 "2021-11-25T19:07:40Z")
A thought, it probably has a different IP address than during initial setup? Is Anna still connected to internet, and on the same subnet as Homey? Check if you still can logon to Anna at [https://connect.plugwise.net](https://connect.plugwise.net) ---
**Author:** ![TedTolboom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tedtolboom/32/12081_2.png) [@TedTolboom](https://community.homey.app/u/TedTolboom)\ **Post date:** [November 25, 2021, 7:50pm UTC](https://community.homey.app/t/plugwise-thermostate-anna-not-found-after-homey-update-7-2-0-10h-ago/55404/3 "2021-11-25T19:50:35Z")
Can you try to restart Homey? ---
**Author:** ![lexvanderloo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lexvanderloo/32/10347_2.png) [@lexvanderloo](https://community.homey.app/u/lexvanderloo)\ **Post date:** [November 25, 2021, 9:17pm UTC](https://community.homey.app/t/plugwise-thermostate-anna-not-found-after-homey-update-7-2-0-10h-ago/55404/4 "2021-11-25T21:17:43Z")
Hello Peter, Thanks for the suggestions. The IP-address is still the same (fixed address from my router). Anna is connected to internet. The Plugwise app (not the one in the homey, but the one on my iPhone) still workd and anna can be operated. And I can logon to Anna via Plugwise. So far. I will try the other suggestion: restaring Homey. Yours, Lex. ---
**Author:** ![lexvanderloo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lexvanderloo/32/10347_2.png) [@lexvanderloo](https://community.homey.app/u/lexvanderloo)\ **Post date:** [November 25, 2021, 9:18pm UTC](https://community.homey.app/t/plugwise-thermostate-anna-not-found-after-homey-update-7-2-0-10h-ago/55404/5 "2021-11-25T21:18:36Z")
Hello Ted, Thanks. I will try that tomorrow. Lex. ---
**Author:** ![lexvanderloo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lexvanderloo/32/10347_2.png) [@lexvanderloo](https://community.homey.app/u/lexvanderloo)\ **Post date:** [November 26, 2021, 9:48am UTC](https://community.homey.app/t/plugwise-thermostate-anna-not-found-after-homey-update-7-2-0-10h-ago/55404/6 "2021-11-26T09:48:03Z")
Solved. Rebooted Homey. I assumed that Homey restarted after the update but apparently not. @TedTolboom and @Peter_Kawa Thanks for help. Lex. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 26, 2021, 10:31am UTC](https://community.homey.app/t/plugwise-thermostate-anna-not-found-after-homey-update-7-2-0-10h-ago/55404/7 "2021-11-26T10:31:16Z")
> [@lexvanderloo](#): > > I assumed that Homey restarted after the update but apparently not. It does, but sometimes more than one reboot are necessary. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 26, 2021, 11:41am UTC](https://community.homey.app/t/plugwise-thermostate-anna-not-found-after-homey-update-7-2-0-10h-ago/55404/8 "2021-11-26T11:41:18Z")
> [@lexvanderloo](#): > > I assumed that Homey restarted after the update but apparently not. This can be monitored: (Flow" Homey = restarted" If… Homey has started) and/or (Flow “Homey speech to text”. If… Homey said something) Timeline (in Dutch) Notification: “Homey said: Homey is being updated, this can take a while. Don’t cut the power” ![Screenshot_20211126-124023_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/d/6d22fe743629cc0183fb9b343c498ab6f6861e15.jpeg) ---
**Author:** ![janklamer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/janklamer/32/24666_2.png) [@janklamer](https://community.homey.app/u/janklamer)\ **Post date:** [December 1, 2021, 9:31pm UTC](https://community.homey.app/t/plugwise-thermostate-anna-not-found-after-homey-update-7-2-0-10h-ago/55404/9 "2021-12-01T21:31:13Z")
hier hetzelfde. plugwise was onbereikbaar. moest beide opnieuw opstarten.