# Plugwise app out of service? **URL:** \ **Category:** Devices\ **Created:** [November 7, 2023, 2:38pm UTC](https://community.homey.app/t/plugwise-app-out-of-service/93962 "2023-11-07T14:38:30Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![theboss\_be](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/theboss_be/32/13510_2.png) [@theboss\_be](https://community.homey.app/u/theboss_be)\ **Post date:** [November 7, 2023, 2:38pm UTC](https://community.homey.app/t/plugwise-app-out-of-service/93962/1 "2023-11-07T14:38:30Z")
I have been using Plugwise Adam in combination with an Anna and some Tom’s with the Homey app for several months, even years now… This morning, I found out that my heating was not on. I use presence detection in flows to do so. Apparently, the communication stopped on November 6th at around 14:00 local Brussels time. The Plugwise app on smartphone is working fine, but the Homey app isn’t working anymore. Restarted the app, no result, all Plugwise devices show a red exclamation mark. Restarted the complete Homey, no result either. At this moment, I don’t want to remove and reinstall the app as I then will need to reconfigure everything. Anyone has the same problems? Maybe the issue is located at Plugwise? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 7, 2023, 2:42pm UTC](https://community.homey.app/t/plugwise-app-out-of-service/93962/2 "2023-11-07T14:42:40Z")
> [@theboss\_be](#): > > aybe the issue is located at Plugwise? My Anna is working fine in Home Assistant. ---
**Author:** ![theboss\_be](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/theboss_be/32/13510_2.png) [@theboss\_be](https://community.homey.app/u/theboss_be)\ **Post date:** [November 7, 2023, 3:12pm UTC](https://community.homey.app/t/plugwise-app-out-of-service/93962/3 "2023-11-07T15:12:39Z")
Thanks for your prompt reply robertklep. And in the meantime; very strange - Plugwise is back on-line… Don’t know what caused the issue…