# Ping router zigbee device and mark it on **URL:** \ **Category:** Questions & Help\ **Tags:** zigbee\ **Created:** [December 25, 2024, 2:30pm UTC](https://community.homey.app/t/ping-router-zigbee-device-and-mark-it-on/125377 "2024-12-25T14:30:38Z")\ **Posts on this page:** 1\ **Showing post:** 8
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 25, 2024, 4:51pm UTC](https://community.homey.app/t/ping-router-zigbee-device-and-mark-it-on/125377/8 "2024-12-25T16:51:23Z")
Thanks. Did you first fix the wifi 2.4GHz channel, to preferably 1, 6 or 11? When you reset zigbee (you have to start over!), Homey should search for a quiet channel automatically. Here’s a must read: > [@Advanced Zigbee Troubleshooting on Homey](https://community.homey.app/t/advanced-zigbee-troubleshooting-on-homey/115930): > > If you’re experiencing issues with your Zigbee network on Homey, here are advanced troubleshooting steps to help optimize performance and stability, especially in more complex environments: Power Supply Integrity A stable power supply is critical for Homey’s performance. An underpowered adapter can lead to instability in the Zigbee network. Always ensure you’re using a reliable adapter providing at least 2A. Power fluctuations can cause disconnections or communication failures, especially un… --- _[View the full topic](https://community.homey.app/t/ping-router-zigbee-device-and-mark-it-on/125377)._