# Philips Hue temporarily unavailble **URL:** \ **Category:** Questions & Help\ **Tags:** app, homey-bridge\ **Created:** [January 18, 2022, 9:59pm UTC](https://community.homey.app/t/philips-hue-temporarily-unavailble/58653 "2022-01-18T21:59:10Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Jacob\_Vestergaard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jacob_vestergaard/32/47913_2.png) [@Jacob\_Vestergaard](https://community.homey.app/u/Jacob_Vestergaard)\ **Post date:** [January 18, 2022, 9:59pm UTC](https://community.homey.app/t/philips-hue-temporarily-unavailble/58653/1 "2022-01-18T21:59:11Z")
I have this a week old Homey Bridge. Recently I got this message in my Homey app. When I go to more - apps - Philips Hue v 5.5.4 I get an message that says “This app has unexpectedly stopped”. By clicking this message I get a more detailed error message saying " Contact the Developer" " You may contact the developer of this app to resolve the issue", “Stack Trace - App is temporarily unavaileble, it will be back shortly” Then I’m able reinstall or update the Philips HUE v. 5.5.4 app via the link " view in Homey App Store" and after that everything works fine for some minutes. Some times its only working for few minutes and other times +10 minutes. But never hours. Couldn’t find anything else related to this specific error message. ![2022-01-18 22_55_04-271924935_653663212659002_6199285828653705962_n.png ‎- Billeder](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/3/d3e70d33d77e31807c88b44711631469bfeeea38.png) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 19, 2022, 4:03am UTC](https://community.homey.app/t/philips-hue-temporarily-unavailble/58653/2 "2022-01-19T04:03:48Z")
Welcome, Jacob. What did you find on the forum about this? There’s enough Hue related. While there’s 3 Hue apps, and 2 types of Homey… I can’t do much with your little info. > [@\[Tip\] Problems with Homey?](https://community.homey.app/t/topic/35744/1): > > When u have problems with Homey and you are reaching out to the community members here on the forums it’s important to give as much info as u can. First of All: New Homey Family members! Since September 2021: Homey (Service / Premium), and the first “old” Homey is rebranded as Homey Pro (early 201x) Since Januari 2023:\* Homey Pro Early 2023 started to get shipped. And while using Homey with or without a Homey Bridge on many aspects CAN be the same as the Homey Pro, they differ in capabili… ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [January 19, 2022, 6:44am UTC](https://community.homey.app/t/philips-hue-temporarily-unavailble/58653/3 "2022-01-19T06:44:14Z")
As that app is developed by Athom and it’s on Homey then you will need to contact Athom to get support. ---
**Author:** ![Jacob\_Vestergaard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jacob_vestergaard/32/47913_2.png) [@Jacob\_Vestergaard](https://community.homey.app/u/Jacob_Vestergaard)\ **Post date:** [January 19, 2022, 6:56am UTC](https://community.homey.app/t/philips-hue-temporarily-unavailble/58653/4 "2022-01-19T06:56:33Z")
Thanks! ---
**Author:** ![Henry\_van\_der\_Wielen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henry_van_der_wielen/32/24653_2.png) [@Henry\_van\_der\_Wielen](https://community.homey.app/u/Henry_van_der_Wielen)\ **Post date:** [January 19, 2022, 11:34am UTC](https://community.homey.app/t/philips-hue-temporarily-unavailble/58653/5 "2022-01-19T11:34:51Z")
I have similar problems too since today. No error message in the app but all my Hue devices have an error. I have a v2 bridge. I restarted the bridge but that doesn’t work. I can use the Philips Hue app on my phone without any problems so the bridge is working. ---
**Author:** ![Jacob\_Vestergaard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jacob_vestergaard/32/47913_2.png) [@Jacob\_Vestergaard](https://community.homey.app/u/Jacob_Vestergaard)\ **Post date:** [January 19, 2022, 12:43pm UTC](https://community.homey.app/t/philips-hue-temporarily-unavailble/58653/6 "2022-01-19T12:43:21Z")
Hi Henry, My Homey Bridge and App was working fine this morning. It seems like there has been some kind of software issue since yesterday without any notice. [Video link](https://www.icloud.com/attachment/?u=https%3A%2F%2Fcvws.icloud-content.com%2FB%2FAaon37hO1klm2hC2B-L-KYJJWae5ATCdQKAXd_tBFkFd9DEPgJOFAkd5%2F%24%7Bf%7D%3Fo%3DAso8GgkoCFWs61WfNIw6y3JzWeGIFIUnLc1e5AhVCUrl%26v%3D1%26x%3D3%26a%3DCAogDhUviEDdoXMYqGwvGdxpeLjcJ49ND_pDlfT3dbmsv3wSehCHmqmJ5y8Yh6qk3fAvIgEAKgkC6AMA_2si02RSBElZp7laBIUCR3lqJ8Qr0SgWHjHM_gGOtwb69Hdd7yU3xzBAahP1z-aINngc7h9LUuvklHIntmYMRETW-S_Oe6CLfn4w0XKxfvWGMwZ1c-tGD5BUz-KvtVWGo7KT%26e%3D1645168104%26fl%3D%26r%3D78E4C1FF-DA6F-428D-9A4B-E5D1CB8EABBB-1%26k%3D%24%7Buk%7D%26ckc%3Dcom.apple.largeattachment%26ckz%3DA5FE6EDA-F394-4FEC-99DF-254069263CBD%26p%3D60%26s%3Dbfc4hHiyQKg85gP0gHvPW3yKQDQ&uk=X1K3_dqrmDuGREB9qUVGPA&f=RPReplay_Final1642542501.MP4&sz=49804685) ---
**Author:** ![Henry\_van\_der\_Wielen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henry_van_der_wielen/32/24653_2.png) [@Henry\_van\_der\_Wielen](https://community.homey.app/u/Henry_van_der_Wielen)\ **Post date:** [January 19, 2022, 8:25pm UTC](https://community.homey.app/t/philips-hue-temporarily-unavailble/58653/7 "2022-01-19T20:25:46Z")
Somehow the problem seems to have resolved itself. I have no clue what could have changed. But i’m glad everything works again! 😀 ---
**Author:** ![Jacob\_Vestergaard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jacob_vestergaard/32/47913_2.png) [@Jacob\_Vestergaard](https://community.homey.app/u/Jacob_Vestergaard)\ **Post date:** [March 4, 2022, 2:39pm UTC](https://community.homey.app/t/philips-hue-temporarily-unavailble/58653/8 "2022-03-04T14:39:04Z")
For the last two weeks now the Philips Hue has not been working twice. Same fault message in Homey App. Kind of fustration now. ---
**Author:** ![Jacob\_Vestergaard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jacob_vestergaard/32/47913_2.png) [@Jacob\_Vestergaard](https://community.homey.app/u/Jacob_Vestergaard)\ **Post date:** [March 4, 2022, 2:39pm UTC](https://community.homey.app/t/philips-hue-temporarily-unavailble/58653/9 "2022-03-04T14:39:49Z")
Same here again today and a week ago.