# Philips Hue not visible

**URL:** <https://community.homey.app/t/philips-hue-not-visible/27606>\
**Category:** Questions & Help\
**Created:** [March 27, 2020, 1:14pm UTC](https://community.homey.app/t/philips-hue-not-visible/27606 "2020-03-27T13:14:06Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Nicola\_Bianchi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nicola_bianchi/32/13619_2.png) [@Nicola\_Bianchi](https://community.homey.app/u/Nicola_Bianchi)\
**Post date:** [March 27, 2020, 1:14pm UTC](https://community.homey.app/t/philips-hue-not-visible/27606/1 "2020-03-27T13:14:06Z")

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Hello everyone,

I’ve been using hue bulbs, motion sensors and dimmers with homey since day one.  
Few days ago it stopped working and I uninstalled the hue app, bridge version, to configure it again.  
When I try to add bulbs or motion sensors or dimmers, it reports it can’t find any bridge.  
I tried to press the button on on the bridge in the few second it tries to find it but it doesn’t work.

Any suggestions?

Thank you you everyone

Nicola

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [March 27, 2020, 1:15pm UTC](https://community.homey.app/t/philips-hue-not-visible/27606/2 "2020-03-27T13:15:27Z")

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I believe that @Bob_N has the exact same problem ☹

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**Author:** ![Nicola\_Bianchi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nicola_bianchi/32/13619_2.png) [@Nicola\_Bianchi](https://community.homey.app/u/Nicola_Bianchi)\
**Post date:** [March 27, 2020, 2:44pm UTC](https://community.homey.app/t/philips-hue-not-visible/27606/3 "2020-03-27T14:44:26Z")

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Thanks Robert,  
He probably has the exact same problem but in Dutch… Did he find a solution?  
Nicola

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [March 27, 2020, 2:46pm UTC](https://community.homey.app/t/philips-hue-not-visible/27606/4 "2020-03-27T14:46:13Z")

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No, not yet I’m afraid.

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**Author:** ![Nicola\_Bianchi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nicola_bianchi/32/13619_2.png) [@Nicola\_Bianchi](https://community.homey.app/u/Nicola_Bianchi)\
**Post date:** [March 30, 2020, 7:25pm UTC](https://community.homey.app/t/philips-hue-not-visible/27606/5 "2020-03-30T19:25:18Z")

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Hello Robert and for anyone interest, I solved the problem making a factory reset of Homey.  
Brutal and time wasting but the only way I could find.

Nicola

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [March 23, 2024, 3:35pm UTC](https://community.homey.app/t/philips-hue-not-visible/27606/6 "2024-03-23T15:35:36Z")

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [March 23, 2024, 3:35pm UTC](https://community.homey.app/t/philips-hue-not-visible/27606/7 "2024-03-23T15:35:40Z")

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