# Philips hue lightstrip error **URL:** \ **Category:** Questions & Help\ **Tags:** homey-bridge, hue\ **Created:** [April 20, 2023, 12:36pm UTC](https://community.homey.app/t/philips-hue-lightstrip-error/79525 "2023-04-20T12:36:37Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Rik\_Elsenaar](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rik_elsenaar/32/72066_2.png) [@Rik\_Elsenaar](https://community.homey.app/u/Rik_Elsenaar)\ **Post date:** [April 20, 2023, 12:36pm UTC](https://community.homey.app/t/philips-hue-lightstrip-error/79525/1 "2023-04-20T12:36:37Z")
Hey everyone I’m installing my old Philips hue lightstrip but it keeps giving this error (see picture) and I can’t get it to work with homey or gh for that matter… it does work in the hue app. Do you guys know what’s wrong or do I just need to get a new one? ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/a/ea78ed0c172a6259573b3d8980f46a1729c658b6.jpeg) ---
**Author:** ![Ewen\_Le\_guennec](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ewen_le_guennec/32/25503_2.png) [@Ewen\_Le\_guennec](https://community.homey.app/u/Ewen_Le_guennec)\ **Post date:** [April 20, 2023, 1:19pm UTC](https://community.homey.app/t/philips-hue-lightstrip-error/79525/2 "2023-04-20T13:19:00Z")
It’s seems its’a communication problem between your hue bridge and exterior apps,try to reinstall the lighstrip in the Hue app ---
**Author:** ![Rik\_Elsenaar](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rik_elsenaar/32/72066_2.png) [@Rik\_Elsenaar](https://community.homey.app/u/Rik_Elsenaar)\ **Post date:** [April 20, 2023, 2:01pm UTC](https://community.homey.app/t/philips-hue-lightstrip-error/79525/3 "2023-04-20T14:01:43Z")
I’ve tried that 2 times already😅 I even unplugged the lightstrip for 30 seconds🤷‍♂️