# Philips Hue Homey app isnt working

**URL:** <https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805>\
**Category:** Questions & Help\
**Tags:** hue\
**Created:** [May 20, 2025, 5:57pm UTC](https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805 "2025-05-20T17:57:23Z")\
**Posts on this page:** 1\
**Showing post:** 10

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [May 20, 2025, 8:01pm UTC](https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805/10 "2025-05-20T20:01:06Z")

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> [@Rembo038](#):
>
> Just restarted my router

You’ll have to restart all AP’s as well, as @SunBeech adviced.  
The issue of disappeared apps seems ipv6 related.  
When restarting your network doesn’t help, disable ipv6 on your router until Athom fixes this cr\*p.  
Link:

> [@Cannot add new apps to Homey suddenly](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411/20):
>
> I have had a similar problem with my 2023 version. This is the response from home after six weeks. I haven’t had a chance to try it yet but it may help. Be there Mar 21, 2025, 08:52 GMT+1 Hi Simon, Thank you for the reply! It seems there might be an issue with the installed firmware on your Homey Pro. Could you please connect your Homey Pro to a PC or Mac using the steps explained in [this article](https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-Mac-with-USB)? Please select the option to update firmware when connected to the PC. Don’t worry, doing this…

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