# Philips Hue Homey app isnt working **URL:** \ **Category:** Questions & Help\ **Tags:** hue\ **Created:** [May 20, 2025, 5:57pm UTC](https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805 "2025-05-20T17:57:23Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Rembo038](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rembo038/32/79135_2.png) [@Rembo038](https://community.homey.app/u/Rembo038)\ **Post date:** [May 20, 2025, 5:57pm UTC](https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805/1 "2025-05-20T17:57:23Z")
The philips hue app in Homey was updated 5 hours ago. Since then, no hue lamp, sensor or button works anymore. Tried restarting the app, but get the message “app not installed” while it is installed but does not work. ![1000037033](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/3/d369f73634394802ea5771c1ae809457a68deb3e.jpeg) ![1000037032](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/e/fed8ad0c92061e17c94883222f921507e0570693.jpeg) ![1000037034](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/a/1a6d21818c8fdc78a48c33ca0dad9616e6c97127.jpeg) ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [May 20, 2025, 6:00pm UTC](https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805/2 "2025-05-20T18:00:34Z")
Try to restart your router and WiFi access points. ---
**Author:** ![Rembo038](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rembo038/32/79135_2.png) [@Rembo038](https://community.homey.app/u/Rembo038)\ **Post date:** [May 20, 2025, 6:19pm UTC](https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805/3 "2025-05-20T18:19:27Z")
Just restarted my router, but doesnt work. Everything works in Homey except the Philips Hue app. ---
**Author:** ![Asterix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/asterix/32/45768_2.png) [@Asterix](https://community.homey.app/u/Asterix)\ **Post date:** [May 20, 2025, 6:40pm UTC](https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805/4 "2025-05-20T18:40:33Z")
I have no problems. Which homey do you have? Which firmware version? ---
**Author:** ![Rembo038](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rembo038/32/79135_2.png) [@Rembo038](https://community.homey.app/u/Rembo038)\ **Post date:** [May 20, 2025, 7:26pm UTC](https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805/5 "2025-05-20T19:26:44Z")
Homey 2023, firmware 12.4.4 ---
**Author:** ![Philip\_Montgomery](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/philip_montgomery/32/12434_2.png) [@Philip\_Montgomery](https://community.homey.app/u/Philip_Montgomery)\ **Post date:** [May 20, 2025, 7:27pm UTC](https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805/6 "2025-05-20T19:27:26Z")
Have you PTP’d your Homey? ---
**Author:** ![Rembo038](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rembo038/32/79135_2.png) [@Rembo038](https://community.homey.app/u/Rembo038)\ **Post date:** [May 20, 2025, 7:31pm UTC](https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805/7 "2025-05-20T19:31:48Z")
@Philip_Montgomery i dont understand what PTP’d means 😅 ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [May 20, 2025, 7:50pm UTC](https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805/8 "2025-05-20T19:50:48Z")
I think he means: power down your Homey (Pull The Plug) for some time and then power it up again. ---
**Author:** ![Rembo038](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rembo038/32/79135_2.png) [@Rembo038](https://community.homey.app/u/Rembo038)\ **Post date:** [May 20, 2025, 7:59pm UTC](https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805/9 "2025-05-20T19:59:41Z")
@SunBeech yes i did, but not work. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 20, 2025, 8:01pm UTC](https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805/10 "2025-05-20T20:01:06Z")
> [@Rembo038](#): > > Just restarted my router You’ll have to restart all AP’s as well, as @SunBeech adviced. The issue of disappeared apps seems ipv6 related. When restarting your network doesn’t help, disable ipv6 on your router until Athom fixes this cr\*p. Link: > [@Cannot add new apps to Homey suddenly](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411/20): > > I have had a similar problem with my 2023 version. This is the response from home after six weeks. I haven’t had a chance to try it yet but it may help. Be there Mar 21, 2025, 08:52 GMT+1 Hi Simon, Thank you for the reply! It seems there might be an issue with the installed firmware on your Homey Pro. Could you please connect your Homey Pro to a PC or Mac using the steps explained in [this article](https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-Mac-with-USB)? Please select the option to update firmware when connected to the PC. Don’t worry, doing this… ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [May 20, 2025, 8:10pm UTC](https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805/11 "2025-05-20T20:10:27Z")
There might be a fix for the IPv6 issue in the [upcoming firmware](https://homey.app/en-nl/wiki/homey-pro-firmware-changelog/) version 12.4.5: ![IMG_1865](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/0/e090796b85966fea9b85482b0124715a3c998c99.jpeg) ---
**Author:** ![Rembo038](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rembo038/32/79135_2.png) [@Rembo038](https://community.homey.app/u/Rembo038)\ **Post date:** [May 20, 2025, 8:10pm UTC](https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805/12 "2025-05-20T20:10:47Z")
I clicked the green button “install app” again via the homey site. Now the philips hue app works again on my Homey. Very strange, it seems that the update of the philips hue app apparently did not go well with my Homey. The problems started exactly at the time when the app was also updated according to the latest change logs. Fortunately everything works again. So i still have to disable ipv6? ---
**Author:** ![Philip\_Montgomery](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/philip_montgomery/32/12434_2.png) [@Philip\_Montgomery](https://community.homey.app/u/Philip_Montgomery)\ **Post date:** [May 20, 2025, 8:10pm UTC](https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805/13 "2025-05-20T20:10:59Z")
Exactly that ---
**Author:** ![Rembo038](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rembo038/32/79135_2.png) [@Rembo038](https://community.homey.app/u/Rembo038)\ **Post date:** [May 20, 2025, 8:11pm UTC](https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805/14 "2025-05-20T20:11:53Z")
What are the advantages and disadvantages of IPv6? ---
**Author:** ![Philip\_Montgomery](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/philip_montgomery/32/12434_2.png) [@Philip\_Montgomery](https://community.homey.app/u/Philip_Montgomery)\ **Post date:** [May 20, 2025, 8:11pm UTC](https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805/15 "2025-05-20T20:11:56Z")
Did you wait nearly 10 minutes before powering back up again? Although from others comments this is likely not the solution. ---
**Author:** ![Rembo038](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rembo038/32/79135_2.png) [@Rembo038](https://community.homey.app/u/Rembo038)\ **Post date:** [May 20, 2025, 8:12pm UTC](https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805/16 "2025-05-20T20:12:24Z")
Yes i waited 15 minutes. ---
**Author:** ![Philip\_Montgomery](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/philip_montgomery/32/12434_2.png) [@Philip\_Montgomery](https://community.homey.app/u/Philip_Montgomery)\ **Post date:** [May 20, 2025, 8:13pm UTC](https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805/17 "2025-05-20T20:13:53Z")
Definitely not that then ---
**Author:** ![Rembo038](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rembo038/32/79135_2.png) [@Rembo038](https://community.homey.app/u/Rembo038)\ **Post date:** [May 20, 2025, 8:16pm UTC](https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805/18 "2025-05-20T20:16:27Z")
I installed the app again on the homey site and that was the fix. The app update didnt recieve well by my homey i think. ---
**Author:** ![Heymil](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heymil/32/49625_2.png) [@Heymil](https://community.homey.app/u/Heymil)\ **Post date:** [May 26, 2025, 7:18pm UTC](https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805/19 "2025-05-26T19:18:10Z")
Also having the same problem since the lsdt update. Tried to reinstall the app but now cant get to find any Hue products ☹ I already restarted the Homey pro 2019 ---
**Author:** ![Rembo038](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rembo038/32/79135_2.png) [@Rembo038](https://community.homey.app/u/Rembo038)\ **Post date:** [May 26, 2025, 8:32pm UTC](https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805/20 "2025-05-26T20:32:47Z")
@Heymil You did this?: Click again on the green button ‘‘install app’’ on the homey site with the Philips hue app. That wil fix the problem. [https://homey.app/nl-nl/app/nl.philips.hue/Philips-Hue/https://homey.app/nl-nl/app/nl.philips.hue/Philips-Hue/](https://homey.app/nl-nl/app/nl.philips.hue/Philips-Hue/https://homey.app/nl-nl/app/nl.philips.hue/Philips-Hue/) [Next page](https://community.homey.app/t/philips-hue-homey-app-isnt-working/136805.md?page=2)