# Philips Hue Constantly Disconnecting/Pausing + API Error? **URL:** \ **Category:** Questions & Help\ **Tags:** homey, hue\ **Created:** [May 18, 2023, 6:13am UTC](https://community.homey.app/t/philips-hue-constantly-disconnecting-pausing-api-error/80680 "2023-05-18T06:13:12Z")\ **Posts on this page:** 6\ **Page:** 2
**Author:** ![dandooze](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dandooze/32/43134_2.png) [@dandooze](https://community.homey.app/u/dandooze)\ **Post date:** [June 7, 2023, 8:44am UTC](https://community.homey.app/t/philips-hue-constantly-disconnecting-pausing-api-error/80680/21 "2023-06-07T08:44:20Z")
> @dandooze Did you also create a ticket [Athom support](https://homey.app/support) for these issues with the Hue app? I haven’t yet, I will surely do. Somehow I am happy that I am not the only one with the same issue. In the meantime I think I will create an automation that restarts the app if exceeds the limit as per your linked post. Thanks for that ---
**Author:** ![dandooze](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dandooze/32/43134_2.png) [@dandooze](https://community.homey.app/u/dandooze)\ **Post date:** [June 7, 2023, 9:01am UTC](https://community.homey.app/t/philips-hue-constantly-disconnecting-pausing-api-error/80680/22 "2023-06-07T09:01:03Z")
> [@Ranney](#): > > I know about the RAM limits, but here philips hue is very stable with more RAM usage. Can you give some information about your hue installation? (Amount of devices and bridges)? - I have only one V2 Bridge, with 21 lights and a few hue remotes. - my Homey is the Early 2019 **not** the pro version ---
**Author:** ![Ranney](https://avatars.discourse-cdn.com/v4/letter/r/848f3c/32.png) [@Ranney](https://community.homey.app/u/Ranney)\ **Post date:** [June 7, 2023, 2:29pm UTC](https://community.homey.app/t/philips-hue-constantly-disconnecting-pausing-api-error/80680/23 "2023-06-07T14:29:15Z")
Can you also tell us more about your router/WiFi setup? I already had my current setup running on the Homey 2019 and this went smoothly after some changes (see above). Intuitively, I think you should look for it in the router settings/connection first. -Is Homey primarily connected to the same AP as the hue bridge? - considered installing Sysinternals on Homey? You may be able to find out whether WiFi is down for Homey at the same times. -are there any logs on the router that can tell you something about the WiFi connection? -Does the hue bridge have a fixed IP address? Just to name something ☺ Edited; sorry, previous post was in Dutch 🙈 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 7, 2023, 3:05pm UTC](https://community.homey.app/t/philips-hue-constantly-disconnecting-pausing-api-error/80680/24 "2023-06-07T15:05:04Z")
> [@dandooze](#): > > my Homey is the Early 2019 **not** the pro version All white balls are also called Pro since Homey cloud/premium/bridge was introduced. Now you have an Early 2019 ‘Pro’ with 512MB/1core 🤪 ---
**Author:** ![dandooze](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dandooze/32/43134_2.png) [@dandooze](https://community.homey.app/u/dandooze)\ **Post date:** [June 8, 2023, 8:28am UTC](https://community.homey.app/t/philips-hue-constantly-disconnecting-pausing-api-error/80680/25 "2023-06-08T08:28:54Z")
> [@Peter\_Kawa](#): > > Now you have an Early 2019 ‘Pro’ with 512MB/1core The power of branding 😅 ---
**Author:** ![dandooze](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dandooze/32/43134_2.png) [@dandooze](https://community.homey.app/u/dandooze)\ **Post date:** [June 8, 2023, 2:27pm UTC](https://community.homey.app/t/philips-hue-constantly-disconnecting-pausing-api-error/80680/26 "2023-06-08T14:27:22Z")
> [@Ranney](#): > > Kun je ook meer vertellen over je router/WiFi setup? A few more notes about my Wifi setup: - Philips Hue is connected directly to the UDM via GbE. I didn’t provide it with a static address, but it has never changed (because of the DHCP lease I guess.) - Homey is connected to an Access Point which in turn is connected via a GbE backbone to the UDM. The signal is very strong and there are no signs of disconnection on the UDM control panel. What it seems to have _solved_ 🤞 the problem, is to lock Homey to the closest Access Point (literally next to it), while before it was free to roam through the available ones. I still get an interesting Mem usage graph of the Hue App at the moment, but as long as it doesn’t stop the app, I am fine with it. I will install Sysinternals to get more insights. Thanks **everyone** for the recommendation and help! ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/6/b6dac2a83c038e9fc5004ec3d045c2ab87b78f24.png) [Previous page](https://community.homey.app/t/philips-hue-constantly-disconnecting-pausing-api-error/80680.md?page=1)