# Permanente blauwe ring en offline **URL:** \ **Category:** Vragen & hulp\ **Created:** [February 21, 2021, 5:51pm UTC](https://community.homey.app/t/permanente-blauwe-ring-en-offline/43435 "2021-02-21T17:51:42Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Arnoud\_ten\_Haaft](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arnoud_ten_haaft/32/10532_2.png) [@Arnoud\_ten\_Haaft](https://community.homey.app/u/Arnoud_ten_Haaft)\ **Post date:** [February 21, 2021, 5:51pm UTC](https://community.homey.app/t/permanente-blauwe-ring-en-offline/43435/1 "2021-02-21T17:51:42Z")
Homey is offline en heeft een permanente niet pulserende blauwe ring. Power reset, andere voeding en ondersteboven houden voor recovery modus werkt ook niet. Wie weet wat er aan de hand is en wat ik moet doen? ---
**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\ **Post date:** [February 21, 2021, 5:57pm UTC](https://community.homey.app/t/permanente-blauwe-ring-en-offline/43435/2 "2021-02-21T17:57:35Z")
Homey ca 10 a 12 minuten van de stroom af gehad? Andere voeding met minimaal 2A? Anders contact opnemen met Athom. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [February 21, 2021, 6:11pm UTC](https://community.homey.app/t/permanente-blauwe-ring-en-offline/43435/4 "2021-02-21T18:11:32Z")
Lijkt een beetje hierop > [@Is my Homey broken? (1 blue led)](https://community.homey.app/t/is-my-homey-broken-1-blue-led/43349): > > I wonder if my Homey (Pro) is broken… frowning After it seddenly restarted a few times, I got a random coloured ledring. Like a rainbow, but in another order. Then I pulled the plug for 15 min and plugged it back in. I got just 1 blue led in return: Nothing else happens and it reacts to nothing. Not to the Homey phone app and not to other signals, like Kaku, Zigbee or Z-Wave. So it’s not just the ledring that’s faulty, flows aren’t working too. Tried to reset it by keeping… ---
**Author:** ![Arnoud\_ten\_Haaft](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arnoud_ten_haaft/32/10532_2.png) [@Arnoud\_ten\_Haaft](https://community.homey.app/u/Arnoud_ten_Haaft)\ **Post date:** [February 21, 2021, 7:10pm UTC](https://community.homey.app/t/permanente-blauwe-ring-en-offline/43435/5 "2021-02-21T19:10:42Z")
Uiteraard beide al geprobeerd. Ticket bij Athom is al gemaakt. Maar liefst wil ik het eerder zelf oplossen, heel vervelend als opeens allerlei zaken die via Homey lopen niet meer werken ---
**Author:** ![Arnoud\_ten\_Haaft](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arnoud_ten_haaft/32/10532_2.png) [@Arnoud\_ten\_Haaft](https://community.homey.app/u/Arnoud_ten_Haaft)\ **Post date:** [February 23, 2021, 1:04am UTC](https://community.homey.app/t/permanente-blauwe-ring-en-offline/43435/6 "2021-02-23T01:04:51Z")
Ik mag’m opsturen naar Athom voor reparatie of vervanging 😀 ---
**Author:** ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\ **Post date:** [February 23, 2021, 7:17am UTC](https://community.homey.app/t/permanente-blauwe-ring-en-offline/43435/7 "2021-02-23T07:17:53Z")
Wanneer heb je je support request ingedient als io vragen mag? Ik heb nog niets vernomen nl. Idd heel vervelens als je halve huis ineens niet meer reageert… 😕 ---
**Author:** ![Arnoud\_ten\_Haaft](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arnoud_ten_haaft/32/10532_2.png) [@Arnoud\_ten\_Haaft](https://community.homey.app/u/Arnoud_ten_Haaft)\ **Post date:** [February 24, 2021, 12:31am UTC](https://community.homey.app/t/permanente-blauwe-ring-en-offline/43435/8 "2021-02-24T00:31:41Z")
Henk, afgelopen zondag de service request bij Athom geplaatst ---
**Author:** ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\ **Post date:** [February 24, 2021, 5:56am UTC](https://community.homey.app/t/permanente-blauwe-ring-en-offline/43435/9 "2021-02-24T05:56:40Z")
Vreemd, afgelopen zaterdag heb ik hem geplaatst en heb nog niets vernomen. Hoe heb je die request ingediend? ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [February 24, 2021, 6:07am UTC](https://community.homey.app/t/permanente-blauwe-ring-en-offline/43435/10 "2021-02-24T06:07:53Z")
Sorry voor de Engelstalige standaard tekst maar altijd via onderstaande site of per email een support verzoek doen. > For support or issue resolution, first have a look at [support.athom.com](http://support.athom.com). If you are unable to find the answer to your question on [support.athom.com](http://support.athom.com) you can send a support request to Athom via [https://support.athom.com/hc/requests/new](https://support.athom.com/hc/requests/new). > If you need help you can read more about [how to submit a support request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request). > When filing a support request, make sure you add all necessary information so Athom can help you as quickly as possible. ---
**Author:** ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\ **Post date:** [February 24, 2021, 9:47pm UTC](https://community.homey.app/t/permanente-blauwe-ring-en-offline/43435/11 "2021-02-24T21:47:56Z")
Heb ik gedaan @Dijker. Uiteindelijk heeft Boaz (Athom) nu gereageerd met excuses en een voorstel voor een supersnelle oplossing. Wordt alsnog goed opgelost dus. Overigens gaf hij aan dat mijn Homey 99% zeker compleet overleden is. Het blijft electronica… ---
**Author:** ![Arnoud\_ten\_Haaft](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arnoud_ten_haaft/32/10532_2.png) [@Arnoud\_ten\_Haaft](https://community.homey.app/u/Arnoud_ten_Haaft)\ **Post date:** [March 1, 2021, 10:52pm UTC](https://community.homey.app/t/permanente-blauwe-ring-en-offline/43435/12 "2021-03-01T22:52:54Z")
Vandaag een vervangende nieuwe Homey ontvangen, super service! Na het terugzetten van de backup werken alle gekoppelde apparaten weer, alleen sommige flows nog niet ---
**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\ **Post date:** [March 1, 2021, 11:00pm UTC](https://community.homey.app/t/permanente-blauwe-ring-en-offline/43435/13 "2021-03-01T23:00:15Z")
Dat hebben ze dan vlot geregeld. Mooi dat alles ook weer werkt. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [October 5, 2026, 5:31am UTC](https://community.homey.app/t/permanente-blauwe-ring-en-offline/43435/14 "2026-10-05T05:31:18Z")
Archived on October 5, 2026, 5:31am UTC