# Password not recognised

**URL:** <https://community.homey.app/t/password-not-recognised/84554>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [July 14, 2023, 8:24am UTC](https://community.homey.app/t/password-not-recognised/84554 "2023-07-14T08:24:23Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Hugo\_H](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hugo_h/32/13128_2.png) [@Hugo\_H](https://community.homey.app/u/Hugo_H)\
**Post date:** [July 14, 2023, 8:24am UTC](https://community.homey.app/t/password-not-recognised/84554/1 "2023-07-14T08:24:23Z")

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After a recovery, the Homey fails to recognize the WiFi password. It does work correctly on the guest network. But whatever procedure I follow, typing, copying from clipboard, it only returns: password seems to incorrect.  
The password does contain not only Alphabetic and numbers but also other characters.

Could be a bug?

Homey Pro early 2019, all updates have been applied before the Recovery.

😢 Hugo

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [July 14, 2023, 8:30am UTC](https://community.homey.app/t/password-not-recognised/84554/2 "2023-07-14T08:30:56Z")

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> [@Hugo\_H](#):
>
> The password does contain not only Alphabetic and numbers but also other characters.

Like what? “Normal” characters like `?`, `!`, `-` etc. should work, but I could imagine that using accented characters (`é`, `ø`, …) or emojis might cause problems.

> [@](#):
>
> Could be a bug?

Sure.

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [July 14, 2023, 3:43pm UTC](https://community.homey.app/t/password-not-recognised/84554/3 "2023-07-14T15:43:59Z")

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So, temporary change your wifi pw to `1234` and try again. Then you’ll know what works and what not 👊

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**Author:** ![Hugo\_H](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hugo_h/32/13128_2.png) [@Hugo\_H](https://community.homey.app/u/Hugo_H)\
**Post date:** [July 14, 2023, 8:59pm UTC](https://community.homey.app/t/password-not-recognised/84554/4 "2023-07-14T20:59:34Z")

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Thanks for the reply. On the same modem but on the guest network connection does work. Simpler password.

Hugo

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [July 15, 2023, 4:30am UTC](https://community.homey.app/t/password-not-recognised/84554/5 "2023-07-15T04:30:09Z")

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Time to [issue a support request](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request) telling Athom that some passwords cause issues.

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**Author:** ![Hugo\_H](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hugo_h/32/13128_2.png) [@Hugo\_H](https://community.homey.app/u/Hugo_H)\
**Post date:** [July 15, 2023, 6:37pm UTC](https://community.homey.app/t/password-not-recognised/84554/6 "2023-07-15T18:37:39Z")

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@Robert,

Thanks for the encouragement. Has been done.

Rgds Hugo