# Panasonic Comfort Cloud app not working after Frankfurt region issues

**URL:** <https://community.homey.app/t/panasonic-comfort-cloud-app-not-working-after-frankfurt-region-issues/70258>\
**Category:** Questions & Help\
**Tags:** app, homey-pro\
**Created:** [October 12, 2022, 8:18am UTC](https://community.homey.app/t/panasonic-comfort-cloud-app-not-working-after-frankfurt-region-issues/70258 "2022-10-12T08:18:51Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Arnold\_vd\_Linden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arnold_vd_linden/32/19336_2.png) [@Arnold\_vd\_Linden](https://community.homey.app/u/Arnold_vd_Linden)\
**Post date:** [October 12, 2022, 8:18am UTC](https://community.homey.app/t/panasonic-comfort-cloud-app-not-working-after-frankfurt-region-issues/70258/1 "2022-10-12T08:18:51Z")

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Since yesterdays issue with apps in the Frankfurt region the [Panasonic Comfort Cloud](https://homey.app/nl-nl/app/com.panasonic.PCC/Panasonic-Comfort-Cloud/) app is still having issues on my Homey Pro. The devices are not available and showing “ **New version app has been published** ” but there is no newer version then **1.3.0**.

Does someone know how ik can resolve this issue?

 ![IMG_1200](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/7/5713842be3baa1bd205f2e2b685e5e4c0372556b.jpeg)

 ![IMG_1319.PNG](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/a/aa8c34d52dcc60c57eed8535aadcdf97b5ece419.jpeg)

 ![IMG_1320.PNG](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/f/4fa18bd44724d26a8e1e393d88dfd0f85c8cfecf.jpeg)

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**Author:** ![Martijn\_C](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_c/32/39993_2.png) [@Martijn\_C](https://community.homey.app/u/Martijn_C)\
**Post date:** [October 12, 2022, 8:32am UTC](https://community.homey.app/t/panasonic-comfort-cloud-app-not-working-after-frankfurt-region-issues/70258/2 "2022-10-12T08:32:33Z")

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All users have this issue. See the forum;

> [@Connect Panasonic Comfort Cloud app to Homey (AIRCO control)](https://community.homey.app/t/connect-panasonic-comfort-cloud-app-to-homey-airco-control/13753/111):
>
> All units stopped working and give the message: “new app version published”. Seems like the api has changed.

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**Author:** ![Arnold\_vd\_Linden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arnold_vd_linden/32/19336_2.png) [@Arnold\_vd\_Linden](https://community.homey.app/u/Arnold_vd_Linden)\
**Post date:** [October 12, 2022, 8:36am UTC](https://community.homey.app/t/panasonic-comfort-cloud-app-not-working-after-frankfurt-region-issues/70258/3 "2022-10-12T08:36:30Z")

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That issue was solved since the latest update to v1.3.0.  
This is a new issue related to the Frankfurt region incident from yesterday. Therefore all my units where working correctly.

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**Author:** ![Martijn\_C](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_c/32/39993_2.png) [@Martijn\_C](https://community.homey.app/u/Martijn_C)\
**Post date:** [October 12, 2022, 8:37am UTC](https://community.homey.app/t/panasonic-comfort-cloud-app-not-working-after-frankfurt-region-issues/70258/4 "2022-10-12T08:37:31Z")

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No, this is the same issue again because Panasonic has updated the api again. Logging into the Panasonic app you can also see this because they have updated all terms.

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<div class="post-metadata">

**Author:** ![Arnold\_vd\_Linden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arnold_vd_linden/32/19336_2.png) [@Arnold\_vd\_Linden](https://community.homey.app/u/Arnold_vd_Linden)\
**Post date:** [October 12, 2022, 8:38am UTC](https://community.homey.app/t/panasonic-comfort-cloud-app-not-working-after-frankfurt-region-issues/70258/5 "2022-10-12T08:38:53Z")

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Ah I just see this post: [Error Panasonic Comfort cloud app - #13 by lumin](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/13)  
Let’s see what new update will bring.  
Funny it occurs at the same moment as the Homey Frankfort issue.

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**Author:** ![Arnold\_vd\_Linden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arnold_vd_linden/32/19336_2.png) [@Arnold\_vd\_Linden](https://community.homey.app/u/Arnold_vd_Linden)\
**Post date:** [October 12, 2022, 2:48pm UTC](https://community.homey.app/t/panasonic-comfort-cloud-app-not-working-after-frankfurt-region-issues/70258/6 "2022-10-12T14:48:28Z")

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Devices are working again with the new version v1.3.1 🙏😆

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**Author:** ![YSL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ysl/32/100259_2.png) [@YSL](https://community.homey.app/u/YSL)\
**Post date:** [October 12, 2024, 10:34pm UTC](https://community.homey.app/t/panasonic-comfort-cloud-app-not-working-after-frankfurt-region-issues/70258/7 "2024-10-12T22:34:33Z")

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I gave up on this app. The vendor is making modification to prevent it working with 3rd part . I have moved Sensibo since and working all the time. It is a shame to have something promising and the vendor is boycotting it. Shame on you Panasonic.