# Order Shipment stucked 1 month & a half. No answer or solutions. Please Help!

**URL:** <https://community.homey.app/t/order-shipment-stucked-1-month-a-half-no-answer-or-solutions-please-help/83593>\
**Category:** Questions & Help\
**Tags:** homey-pro, homey-pro-2023\
**Created:** [June 30, 2023, 7:30am UTC](https://community.homey.app/t/order-shipment-stucked-1-month-a-half-no-answer-or-solutions-please-help/83593 "2023-06-30T07:30:08Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Boaz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/boaz/32/11784_2.png) [@Boaz](https://community.homey.app/u/Boaz)\
**Post date:** [June 30, 2023, 8:50am UTC](https://community.homey.app/t/order-shipment-stucked-1-month-a-half-no-answer-or-solutions-please-help/83593/2 "2023-06-30T08:50:32Z")

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Hi German, we are sorry for the delay in answering you. We have been incredibly busy, and due to some circumstances, your email never made it to the top of the pile. We have sent you an answer now, and are working towards fixing your issue as soon as possible!

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