# Offline November 15

**URL:** <https://community.homey.app/t/offline-november-15/94750>\
**Category:** Questions & Help\
**Created:** [November 15, 2023, 7:39pm UTC](https://community.homey.app/t/offline-november-15/94750 "2023-11-15T19:39:12Z")\
**Posts on this page:** 15\
**Page:** 1

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**Author:** ![Par\_Johansson1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/par_johansson1/32/79804_2.png) [@Par\_Johansson1](https://community.homey.app/u/Par_Johansson1)\
**Post date:** [November 15, 2023, 7:39pm UTC](https://community.homey.app/t/offline-november-15/94750/1 "2023-11-15T19:39:12Z")

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My Homey is offline. Can not connet to it via the App or the webb.

What can I do?

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [November 15, 2023, 7:44pm UTC](https://community.homey.app/t/offline-november-15/94750/2 "2023-11-15T19:44:30Z")

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> [@Par\_Johansson1](#):
>
> What can I do?

Check your internet connection  
Pull the plug

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**Author:** ![Simlov](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/simlov/32/80542_2.png) [@Simlov](https://community.homey.app/u/Simlov)\
**Post date:** [November 15, 2023, 8:21pm UTC](https://community.homey.app/t/offline-november-15/94750/3 "2023-11-15T20:21:26Z")

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Same here. No contact can be made thru app or web app. Connection is wifi on a dedicated 2.4ghz wifi network.

Ive tried  
Unplugging the power - still offline  
Unplugged the power and reset my router - still offline

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**Author:** ![Jaccoes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jaccoes/32/69624_2.png) [@Jaccoes](https://community.homey.app/u/Jaccoes)\
**Post date:** [November 15, 2023, 8:44pm UTC](https://community.homey.app/t/offline-november-15/94750/4 "2023-11-15T20:44:52Z")

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> [@Homey unreachable](https://community.homey.app/t/homey-unreachable/94704/22):
>
> You‘re welcome smiley

This will help!

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**Author:** ![Alex\_S1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex_s1/32/79236_2.png) [@Alex\_S1](https://community.homey.app/u/Alex_S1)\
**Post date:** [November 15, 2023, 8:52pm UTC](https://community.homey.app/t/offline-november-15/94750/5 "2023-11-15T20:52:36Z")

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All hope is gone. Homey is offline again being online at 2,4 GHz for hours.

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**Author:** ![Jaccoes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jaccoes/32/69624_2.png) [@Jaccoes](https://community.homey.app/u/Jaccoes)\
**Post date:** [November 15, 2023, 9:05pm UTC](https://community.homey.app/t/offline-november-15/94750/6 "2023-11-15T21:05:06Z")

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Hmm… mine is online since 18.30 and still going strong. Let see how this ends…

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**Author:** ![Alex\_S1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex_s1/32/79236_2.png) [@Alex\_S1](https://community.homey.app/u/Alex_S1)\
**Post date:** [November 15, 2023, 9:21pm UTC](https://community.homey.app/t/offline-november-15/94750/7 "2023-11-15T21:21:04Z")

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Now he is back again without a restart. Maybe it disconnects from time to time as other devices also do but I didnt notice that because I didnt check it every few minutes like I´m doing it now.

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<div class="post-metadata">

**Author:** ![Par\_Johansson1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/par_johansson1/32/79804_2.png) [@Par\_Johansson1](https://community.homey.app/u/Par_Johansson1)\
**Post date:** [November 16, 2023, 5:35pm UTC](https://community.homey.app/t/offline-november-15/94750/8 "2023-11-16T17:35:57Z")

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My Homey Pro 2023 is still offline.

- I have restarted my router. No response.
- I have restarted my homey several times. No response.
- I have tried “Activating Setup Mode for Homey Pro (Early 2023)”. No response.
- I have tried all this with both WiFi and by cable. No response.

Mabey not so strange because of the Homey is not connected to my home network. The router indicates Athom… as offline.

What can I do more??

Some flows still works!!??

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [November 16, 2023, 5:57pm UTC](https://community.homey.app/t/offline-november-15/94750/9 "2023-11-16T17:57:59Z")

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> [@Par\_Johansson1](#):
>
> I have tried “Activating Setup Mode for Homey Pro (Early 2023)”. No response.

what doe you mean with No response,  
where in the BlueFi process does it stop?

> **[Activating Setup Mode for Homey Pro (Early 2023)](https://support.homey.app/hc/en-us/articles/7263241090716-Activating-Setup-Mode-for-Homey-Pro-Early-2023-)**
>
> Homey Pro (Early 2023)'s Setup Mode allows you to change the Wi-Fi Network, reset Homey Pro to Factory Settings or restore a cloud backup.
> While Homey Pro is in Setup Mode, all other tasks are disa...

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<div class="post-metadata">

**Author:** ![Par\_Johansson1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/par_johansson1/32/79804_2.png) [@Par\_Johansson1](https://community.homey.app/u/Par_Johansson1)\
**Post date:** [November 16, 2023, 6:27pm UTC](https://community.homey.app/t/offline-november-15/94750/10 "2023-11-16T18:27:00Z")

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The ring becomes blu but the App does not get any connectioin to Homey. The instruction say something about an Avatar. I only have a + sign but it is not possible to do anything.

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<div class="post-metadata">

**Author:** ![Alex\_S1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex_s1/32/79236_2.png) [@Alex\_S1](https://community.homey.app/u/Alex_S1)\
**Post date:** [November 16, 2023, 6:48pm UTC](https://community.homey.app/t/offline-november-15/94750/11 "2023-11-16T18:48:42Z")

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That’s correct as this not the right way to  
Connect in setup mode.

Bring Homey into setup mode. It is linked above.

Open the app.  
Click the three dots at right lower corner.  
Then click on your homey. It is the second from the top.  
Then click +new homey.  
Wait till it found your homey.  
Select it.  
Select WiFi which is either 2.4 GHz or 5 GHz (in this case disable auto channel in your router and select channel 48 for 5 GHz)

At the next step it will tel you that your homey is already set. Click exit setup. That’s it.

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<div class="post-metadata">

**Author:** ![Par\_Johansson1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/par_johansson1/32/79804_2.png) [@Par\_Johansson1](https://community.homey.app/u/Par_Johansson1)\
**Post date:** [November 16, 2023, 6:56pm UTC](https://community.homey.app/t/offline-november-15/94750/12 "2023-11-16T18:56:45Z")

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![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/c/ac5b5aaccd12ba68d071e016e07323d93b7f530a.jpeg)

Can not see any dots?.

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<div class="post-metadata">

**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [November 16, 2023, 7:17pm UTC](https://community.homey.app/t/offline-november-15/94750/13 "2023-11-16T19:17:16Z")

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Press back \<\<

 ![Screenshot_20231116_201235_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/7/f79b12130758bcaa4b25b2a28916a02794db5919.jpeg)  
 ![Screenshot_20231116_201126_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/9/39f623734e184bd2b5052343e5342e6896890b11.jpeg)

Select add new Homey 2023

 ![Screenshot_20231116_201548_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/c/7cafcc8e6ff53fb2e27b246eb75a17e52a07590f.jpeg)

 ![Screenshot_20231116_201556_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/f/2f4adb264ee7da3a3753b00a683d85644b134f62.jpeg)

Set Homey in recovery mode

> **[Activating Setup Mode for Homey Pro (Early 2023)](https://support.homey.app/hc/en-us/articles/7263241090716-Activating-Setup-Mode-for-Homey-Pro-Early-2023-)**
>
> Homey Pro (Early 2023)'s Setup Mode allows you to change the Wi-Fi Network, reset Homey Pro to Factory Settings or restore a cloud backup.
> While Homey Pro is in Setup Mode, all other tasks are disa...

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<div class="post-metadata">

**Author:** ![Par\_Johansson1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/par_johansson1/32/79804_2.png) [@Par\_Johansson1](https://community.homey.app/u/Par_Johansson1)\
**Post date:** [November 16, 2023, 7:22pm UTC](https://community.homey.app/t/offline-november-15/94750/14 "2023-11-16T19:22:10Z")

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Yes!!!

It worked!!

Thank you!!

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<div class="post-metadata">

**Author:** ![Simlov](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/simlov/32/80542_2.png) [@Simlov](https://community.homey.app/u/Simlov)\
**Post date:** [November 16, 2023, 9:44pm UTC](https://community.homey.app/t/offline-november-15/94750/15 "2023-11-16T21:44:45Z")

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This works for me as well! Thanks for the help 🙂