# Offline mode

**URL:** <https://community.homey.app/t/offline-mode/142896>\
**Category:** Questions & Help\
**Created:** [September 12, 2025, 10:52pm UTC](https://community.homey.app/t/offline-mode/142896 "2025-09-12T22:52:08Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [September 12, 2025, 11:04pm UTC](https://community.homey.app/t/offline-mode/142896/2 "2025-09-12T23:04:55Z")

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Bug since 2016.  
By tuning your wifi settings you can decrease the “offline” occurrences.  
Mostly only the app thinks Homey is offline / can’t reach Homey; that’s why I consider it to be a bug.

To check what’s really happening, install the Net Scan app and have it monitor your router’s IP address. It probably will detect (way) less offline states compared to the number of offline events the Homey app presents to you.

Wifi optimisation hints (goes for Pro 2023 as well):

> [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161):
>
> Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us…

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