# Offline mode **URL:** \ **Category:** Questions & Help\ **Created:** [September 12, 2025, 10:52pm UTC](https://community.homey.app/t/offline-mode/142896 "2025-09-12T22:52:08Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Ryan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ryan/32/98538_2.png) [@Ryan](https://community.homey.app/u/Ryan)\ **Post date:** [September 12, 2025, 10:52pm UTC](https://community.homey.app/t/offline-mode/142896/1 "2025-09-12T22:52:08Z")
I have a million things at home and half of them are smart devices and Homey Pro 2023 is the only thing that’s goes offline. Every day a couple of times. An any one tell me why? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 12, 2025, 11:04pm UTC](https://community.homey.app/t/offline-mode/142896/2 "2025-09-12T23:04:55Z")
Bug since 2016. By tuning your wifi settings you can decrease the “offline” occurrences. Mostly only the app thinks Homey is offline / can’t reach Homey; that’s why I consider it to be a bug. To check what’s really happening, install the Net Scan app and have it monitor your router’s IP address. It probably will detect (way) less offline states compared to the number of offline events the Homey app presents to you. Wifi optimisation hints (goes for Pro 2023 as well): > [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… ---
**Author:** ![Ryan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ryan/32/98538_2.png) [@Ryan](https://community.homey.app/u/Ryan)\ **Post date:** [September 13, 2025, 6:31am UTC](https://community.homey.app/t/offline-mode/142896/3 "2025-09-13T06:31:46Z")
Thanks @Peter_Kawa. Most of the optimizations I already have. It’s on 2,4 because of this and have set a static ip etc. But can’t make it stable. ---
**Author:** ![Cuprum](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cuprum/32/41409_2.png) [@Cuprum](https://community.homey.app/u/Cuprum)\ **Post date:** [September 13, 2025, 6:40am UTC](https://community.homey.app/t/offline-mode/142896/4 "2025-09-13T06:40:32Z")
Ethernet connection also probed? ---
**Author:** ![SingKT](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/singkt/32/173226_2.png) [@SingKT](https://community.homey.app/u/SingKT)\ **Post date:** [September 13, 2025, 7:44am UTC](https://community.homey.app/t/offline-mode/142896/5 "2025-09-13T07:44:39Z")
Did you check your routers log? Can you use a different one? Out of curiosity what make is the router and how old? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 13, 2025, 7:54am UTC](https://community.homey.app/t/offline-mode/142896/6 "2025-09-13T07:54:59Z")
To be honest, all these questions are completely irrelevant. Homey has had this issue for _many_ years now, and Athom has simply been unable to solve it. In probably 99% of the cases, Homey isn’t even offline, it’s just the Homey apps that are _saying_ it’s offline. The best course of action is [to submit a support request](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request) to let Athom know that their software is buggy. I’m sure that support will initially blame it on something else (your internet connection, your router, the current moon phase, whatever) but then they should explain why _every_ other device on the same network is still functioning properly and Homey is the only one that, apparently, isn’t. ---
**Author:** ![Ryan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ryan/32/98538_2.png) [@Ryan](https://community.homey.app/u/Ryan)\ **Post date:** [September 16, 2025, 3:37pm UTC](https://community.homey.app/t/offline-mode/142896/7 "2025-09-16T15:37:22Z")
Thanks all for taking the time to reply. It is stupid indeed that Athom can’t solve this issue. None of my other device has this problem only the Homey. I have the Homey Pro 2023. I just checked the connections on my router and now it seems that Homey has 4 WiFi connections? 4x Athom B.V. And one time the Homey it self. ![IMG_4478](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/e/0e9a4d4c2867b8bf35b8c098cd0216dab8c49974.jpeg) I know Athom makes a lot of things for other companies but can’t figure out what that are. And Homey is the only one I can think of. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 16, 2025, 3:44pm UTC](https://community.homey.app/t/offline-mode/142896/8 "2025-09-16T15:44:54Z")
I assume you don’t have an energy dongle or Homey Bridges? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 16, 2025, 3:49pm UTC](https://community.homey.app/t/offline-mode/142896/9 "2025-09-16T15:49:29Z")
YW. Additionally, in case you use the ethernet dongle, Homey keeps the wifi connection alive (standard config), but it’s not actively used. This uses 2 IP addresses. ---
**Author:** ![Ryan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ryan/32/98538_2.png) [@Ryan](https://community.homey.app/u/Ryan)\ **Post date:** [September 16, 2025, 8:27pm UTC](https://community.homey.app/t/offline-mode/142896/10 "2025-09-16T20:27:23Z")
No energy dongle or bridge. Only the Homey ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 17, 2025, 5:13am UTC](https://community.homey.app/t/offline-mode/142896/11 "2025-09-17T05:13:30Z")
In that case, it’s probably a duplicate entry for your Homey Pro. Does it have fixed IP-addresses assigned to it? If not, it’s probably a good idea. ---
**Author:** ![Ryan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ryan/32/98538_2.png) [@Ryan](https://community.homey.app/u/Ryan)\ **Post date:** [September 21, 2025, 6:21am UTC](https://community.homey.app/t/offline-mode/142896/12 "2025-09-21T06:21:49Z")
Yes it’s fixed.