# Off line **URL:** \ **Category:** Devices\ **Tags:** homey-pro\ **Created:** [September 3, 2023, 6:28am UTC](https://community.homey.app/t/off-line/88648 "2023-09-03T06:28:33Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Wojtek\_Sawoniewicz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wojtek_sawoniewicz/32/64547_2.png) [@Wojtek\_Sawoniewicz](https://community.homey.app/u/Wojtek_Sawoniewicz)\ **Post date:** [September 3, 2023, 6:28am UTC](https://community.homey.app/t/off-line/88648/1 "2023-09-03T06:28:33Z")
hi i have a homey pro and a big problem. every now and then randomly homey is off line. I thought it was a problem with the network, so I put a new one on a different router, I have a 600mega bit internet connection. what can i do to check? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 3, 2023, 6:33am UTC](https://community.homey.app/t/off-line/88648/2 "2023-09-03T06:33:42Z")
> [@Homey Pro hangs/unreachable after a while](https://community.homey.app/t/homey-pro-hangs-unreachable-after-a-while/32436): > > Hi, Since i have a homey (pro) i am facing the issue that after about 7-20 days it becomes unreachable Very stressing when i’m on holidays and have to rely on heimdal for my home alarm (and the alarm goes off when i’m back because the homey was not able to get my deactivation signal recieved by my hanging homey) i tried this flow since a about four months but it seems not really to work any clue? ---
**Author:** ![Wojtek\_Sawoniewicz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wojtek_sawoniewicz/32/64547_2.png) [@Wojtek\_Sawoniewicz](https://community.homey.app/u/Wojtek_Sawoniewicz)\ **Post date:** [September 3, 2023, 6:50am UTC](https://community.homey.app/t/off-line/88648/3 "2023-09-03T06:50:32Z")
disconnecting the device for a few seconds helps most of the time ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 3, 2023, 1:58pm UTC](https://community.homey.app/t/off-line/88648/4 "2023-09-03T13:58:47Z")
Reserve an IP address for Homey. When using Access Points, make sure it sticks to one. (Mac address filtering, transmit power, band steering). Don’t put Homey near a router or AP. Keep it a few meters away. Maybe setting the wifi channels to fixed also helps The speed of your internet connection is irrelevant by the way. ---
**Author:** ![robert\_mittertreiner](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robert_mittertreiner/32/7909_2.png) [@robert\_mittertreiner](https://community.homey.app/u/robert_mittertreiner)\ **Post date:** [September 3, 2023, 2:19pm UTC](https://community.homey.app/t/off-line/88648/5 "2023-09-03T14:19:56Z")
I ran into connection issues as well, what solved these problems for me was switching to a different usb-c powersupply. I have not had any connection issues since. It coukd be that i just got a wonky powersupply with my new homey pro, but it might be worth a try. ---
**Author:** ![Wojtek\_Sawoniewicz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wojtek_sawoniewicz/32/64547_2.png) [@Wojtek\_Sawoniewicz](https://community.homey.app/u/Wojtek_Sawoniewicz)\ **Post date:** [September 3, 2023, 6:22pm UTC](https://community.homey.app/t/off-line/88648/6 "2023-09-03T18:22:06Z")
alw in the homey settings I see the IP address, but I don’t think I can set a permanent address ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 4, 2023, 11:28am UTC](https://community.homey.app/t/off-line/88648/7 "2023-09-04T11:28:11Z")
IP address reservation should be done on your DHCP server, mostly part of your wifi router. This way you lock Homey’s MAC address to it’s current IP, and after that it’s IP never changes again. > **[how to reserve an ip address on router at DuckDuckGo](https://duckduckgo.com/?q=how%2Bto%2Breserve%2Ban%2Bip%2Baddress%2Bon%2Brouter&t=newext&atb=v379-1&ia=web)** > > DuckDuckGo. Privacy, Simplified.