# Nuki Smart Lock Ultra **URL:** \ **Category:** Devices\ **Created:** [December 24, 2024, 5:41pm UTC](https://community.homey.app/t/nuki-smart-lock-ultra/125295 "2024-12-24T17:41:26Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Laurent\_Bancharel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/laurent_bancharel/32/123136_2.png) [@Laurent\_Bancharel](https://community.homey.app/u/Laurent_Bancharel)\ **Post date:** [December 24, 2024, 5:41pm UTC](https://community.homey.app/t/nuki-smart-lock-ultra/125295/1 "2024-12-24T17:41:26Z")
Hello, do you know if we can connect Nuki **Smart Lock Ultra** with the app ? The app does not find the device. Nuki web is activate. Merci. Laurent. ---
**Author:** ![ChrisG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chrisg/32/8825_2.png) [@ChrisG](https://community.homey.app/u/ChrisG)\ **Post date:** [December 24, 2024, 7:25pm UTC](https://community.homey.app/t/nuki-smart-lock-ultra/125295/2 "2024-12-24T19:25:11Z")
Have you searched the forum or read the specifications? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 25, 2024, 12:04am UTC](https://community.homey.app/t/nuki-smart-lock-ultra/125295/3 "2024-12-25T00:04:06Z")
If it"s Matter enabled you don’t need an app, Laurent. Just pair it. ---
**Author:** ![Laurent\_Bancharel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/laurent_bancharel/32/123136_2.png) [@Laurent\_Bancharel](https://community.homey.app/u/Laurent_Bancharel)\ **Post date:** [December 26, 2024, 7:09pm UTC](https://community.homey.app/t/nuki-smart-lock-ultra/125295/4 "2024-12-26T19:09:22Z")
Connected with Matter, seems ok. Thanks for your help ---
**Author:** ![marcel\_ridder](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_ridder/32/3771_2.png) [@marcel\_ridder](https://community.homey.app/u/marcel_ridder)\ **Post date:** [December 26, 2024, 8:52pm UTC](https://community.homey.app/t/nuki-smart-lock-ultra/125295/5 "2024-12-26T20:52:44Z")
This lock is complete new. So the app is not updated i think. Its also only sold at nuki at the moment. So be patient. Or use matter ---
**Author:** ![Johan\_Boom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_boom/32/78856_2.png) [@Johan\_Boom](https://community.homey.app/u/Johan_Boom)\ **Post date:** [December 30, 2024, 6:17pm UTC](https://community.homey.app/t/nuki-smart-lock-ultra/125295/6 "2024-12-30T18:17:18Z")
Did it work with matter? Matter is not connecting with my nuki ultra ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 30, 2024, 6:22pm UTC](https://community.homey.app/t/nuki-smart-lock-ultra/125295/7 "2024-12-30T18:22:59Z")
At which step stops the process? And did you read the ‘known issues’? > **[Connecting a Matter or Thread Device](https://support.homey.app/hc/en-us/articles/12934291420060-Connecting-a-Matter-or-Thread-Device)** > > The Homey Web App and the Homey Mobile App allow you to connect a Matter device over Wi-Fi or Thread. Here, we will guide you through it. > The Homey Web App will connect Matter over Thread devices t... > [@marcel\_ridder](#): > > So the app is not updated i think Like I wrote, Matter devices don’t _need_ an app, apps don’t need to add support for Matter devices. But confusingly, there are apps out there ‘supporting’ Matter devices. ---
**Author:** ![Johan\_Boom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_boom/32/78856_2.png) [@Johan\_Boom](https://community.homey.app/u/Johan_Boom)\ **Post date:** [December 30, 2024, 6:26pm UTC](https://community.homey.app/t/nuki-smart-lock-ultra/125295/8 "2024-12-30T18:26:37Z")
After scanning the matter code he didn t sync with the nuki ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 30, 2024, 6:30pm UTC](https://community.homey.app/t/nuki-smart-lock-ultra/125295/9 "2024-12-30T18:30:50Z")
Android phone? Did you put the lock very near to phone and or Homey? (Initial connection = per Bluetooth) Which Thread border router did you select? ---
**Author:** ![Johan\_Boom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_boom/32/78856_2.png) [@Johan\_Boom](https://community.homey.app/u/Johan_Boom)\ **Post date:** [December 30, 2024, 6:37pm UTC](https://community.homey.app/t/nuki-smart-lock-ultra/125295/10 "2024-12-30T18:37:22Z")
What is a border router? ---
**Author:** ![Johan\_Boom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_boom/32/78856_2.png) [@Johan\_Boom](https://community.homey.app/u/Johan_Boom)\ **Post date:** [December 30, 2024, 6:37pm UTC](https://community.homey.app/t/nuki-smart-lock-ultra/125295/11 "2024-12-30T18:37:42Z")
No iphone ---
**Author:** ![Johan\_Boom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_boom/32/78856_2.png) [@Johan\_Boom](https://community.homey.app/u/Johan_Boom)\ **Post date:** [December 30, 2024, 6:41pm UTC](https://community.homey.app/t/nuki-smart-lock-ultra/125295/12 "2024-12-30T18:41:15Z")
I have got a homey pro 2023 I think that s the problem ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 30, 2024, 6:45pm UTC](https://community.homey.app/t/nuki-smart-lock-ultra/125295/13 "2024-12-30T18:45:51Z")
It’s in the manual I linked to, Johan. You can choose to use Homey’s thread border router, or IOS Thread border router when you use iphone (_Athom calls it_ Thread network _for some reason_) ![1000040294](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/4/94b3abdd32e74538f5edabd3b78e187c303e4027.jpeg) Can you please answer all of my questions, else I’m not able to help, and then we’re both just wasting time: > [@Peter\_Kawa](#): > > Did you put the lock very near to phone and or Homey? (Initial connection = per Bluetooth) You wrote > [@Johan\_Boom](#): > > I have got a homey pro 2023 I think that s the problem I don’t see how. That’s the only available model supporting Matter. ---
**Author:** ![Johan\_Boom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_boom/32/78856_2.png) [@Johan\_Boom](https://community.homey.app/u/Johan_Boom)\ **Post date:** [December 30, 2024, 7:14pm UTC](https://community.homey.app/t/nuki-smart-lock-ultra/125295/14 "2024-12-30T19:14:05Z")
I selected the homey pro router. And my homey pro router is at 3 meter distance ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 30, 2024, 7:47pm UTC](https://community.homey.app/t/nuki-smart-lock-ultra/125295/15 "2024-12-30T19:47:47Z")
OK, thanks, Johan. Try to reduce the distance between the lock, phone & Homey to max 1 meter during the pairing process ---
**Author:** ![Johan\_Boom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_boom/32/78856_2.png) [@Johan\_Boom](https://community.homey.app/u/Johan_Boom)\ **Post date:** [December 30, 2024, 8:05pm UTC](https://community.homey.app/t/nuki-smart-lock-ultra/125295/16 "2024-12-30T20:05:32Z")
Thanks that was the problem ---
**Author:** ![Jedrzej\_Nowak](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jedrzej_nowak/32/121159_2.png) [@Jedrzej\_Nowak](https://community.homey.app/u/Jedrzej_Nowak)\ **Post date:** [February 26, 2025, 1:34pm UTC](https://community.homey.app/t/nuki-smart-lock-ultra/125295/17 "2025-02-26T13:34:07Z")
Hey, anyone managed to get it working? When I go closer to the homeypro with ultra then it connects ~kinda, never kinda succeeds but then the lock appears to some extend in homey BUT later when I move out of homeypro range then the lock operations never function again. Anyone have some working scenario? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [February 26, 2025, 10:35pm UTC](https://community.homey.app/t/nuki-smart-lock-ultra/125295/18 "2025-02-26T22:35:03Z")
Sounds like ‘out of bluetooth range’? With which protocol did you connect it? ---
**Author:** ![Jedrzej\_Nowak](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jedrzej_nowak/32/121159_2.png) [@Jedrzej\_Nowak](https://community.homey.app/u/Jedrzej_Nowak)\ **Post date:** [February 27, 2025, 9:51am UTC](https://community.homey.app/t/nuki-smart-lock-ultra/125295/19 "2025-02-27T09:51:31Z")
Hey, I was trying Matter based integration. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [February 27, 2025, 5:25pm UTC](https://community.homey.app/t/nuki-smart-lock-ultra/125295/20 "2025-02-27T17:25:48Z")
I see. How many meters between your Thread border router and Nuki? Any walls in between? [Next page](https://community.homey.app/t/nuki-smart-lock-ultra/125295.md?page=2)