# Nuki devices (locks) suddenly offline since 2/4/2024

**URL:** <https://community.homey.app/t/nuki-devices-locks-suddenly-offline-since-2-4-2024/107578>\
**Category:** Devices\
**Tags:** homey-pro-2023\
**Created:** [April 3, 2024, 9:00am UTC](https://community.homey.app/t/nuki-devices-locks-suddenly-offline-since-2-4-2024/107578 "2024-04-03T09:00:03Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [April 3, 2024, 4:54pm UTC](https://community.homey.app/t/nuki-devices-locks-suddenly-offline-since-2-4-2024/107578/2 "2024-04-03T16:54:23Z")

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Hello and welcome to our Forum.

You share too few details to get a clue, so here’s a couple of questions I’d like you to answer:

1. Which Homey model?
2. Which Nuki locks?
3. Which Nuki app?  
(‘Nuki’ app from Athom, or ‘Nuki Direct’ Community app)
4. Do you use a Nuki bridge?
5. Did you put in a new set of batteries, just to be sure Bluetooth / wifi works?
6. Does it work from the Nuki smartphone app?
7. Can you think of anything that changed around April 2nd?

Also pls read [Welcome to the forum!](https://community.homey.app/t/welcome-to-the-forum/31/1)

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