# Nuki acting up **URL:** \ **Category:** Devices\ **Created:** [November 30, 2024, 7:34pm UTC](https://community.homey.app/t/nuki-acting-up/122186 "2024-11-30T19:34:52Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![LumeijStraat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lumeijstraat/32/56449_2.png) [@LumeijStraat](https://community.homey.app/u/LumeijStraat)\ **Post date:** [November 30, 2024, 7:34pm UTC](https://community.homey.app/t/nuki-acting-up/122186/1 "2024-11-30T19:34:52Z")
Is anyone else having issues with their Nuki app? Since about a week it stops working once a day and I need to repair it by logging back in to my account. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 1, 2024, 6:01am UTC](https://community.homey.app/t/nuki-acting-up/122186/2 "2024-12-01T06:01:48Z")
Please search the forum, issues with Nuki have been posted earlier this week. Also, can you edit the title of your post and remove the `[APP]` prefix? That’s typically only used for “official” app threads. ---
**Author:** ![LumeijStraat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lumeijstraat/32/56449_2.png) [@LumeijStraat](https://community.homey.app/u/LumeijStraat)\ **Post date:** [December 3, 2024, 7:04am UTC](https://community.homey.app/t/nuki-acting-up/122186/3 "2024-12-03T07:04:38Z")
I did search the forum and I couldn’t find anything relevant ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 3, 2024, 7:15am UTC](https://community.homey.app/t/nuki-acting-up/122186/4 "2024-12-03T07:15:17Z")
- [Nuki door lock](https://community.homey.app/t/nuki-door-lock/120967) - [Homey / NUKI API Probleme](https://community.homey.app/t/homey-nuki-api-probleme/121621) ---
**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\ **Post date:** [December 12, 2024, 10:56am UTC](https://community.homey.app/t/nuki-acting-up/122186/5 "2024-12-12T10:56:06Z")
The first topic is mainly regarding a different issue with Nuki and Tuya. The second topic is in German. @LumeijStraat are you still having the same issue? Because I do… ---
**Author:** ![LumeijStraat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lumeijstraat/32/56449_2.png) [@LumeijStraat](https://community.homey.app/u/LumeijStraat)\ **Post date:** [December 12, 2024, 10:56pm UTC](https://community.homey.app/t/nuki-acting-up/122186/6 "2024-12-12T22:56:16Z")
I had rolig in about 3 days ago but it seems to have worked since then. So not sure if its fixed or not. ---
**Author:** ![Ezeta](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ezeta/32/36968_2.png) [@Ezeta](https://community.homey.app/u/Ezeta)\ **Post date:** [December 15, 2024, 7:39pm UTC](https://community.homey.app/t/nuki-acting-up/122186/7 "2024-12-15T19:39:49Z")
I have this issue since long time now: the Nuki devices are disconnecting regularly (like each 3 days, sometimes working 1 week but rarely more). Pushing the button « try to repair », which ask for reconnection solve the issue… for the next 3 days. I never found a solution, and had no answer to my support request (Nuki does not understand what I’m speaking about when speaking about their Homey app for Nuki, like if it was not develop by them). I would be very interested in a fix on that because it is very annoying on a so sensitive type of device. ---
**Author:** ![LumeijStraat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lumeijstraat/32/56449_2.png) [@LumeijStraat](https://community.homey.app/u/LumeijStraat)\ **Post date:** [December 15, 2024, 8:14pm UTC](https://community.homey.app/t/nuki-acting-up/122186/8 "2024-12-15T20:14:45Z")
My Nuki has disconnected it self again. So issue is not resolved. ---
**Author:** ![JaccoW](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jaccow/32/45114_2.png) [@JaccoW](https://community.homey.app/u/JaccoW)\ **Post date:** [December 17, 2024, 9:49am UTC](https://community.homey.app/t/nuki-acting-up/122186/9 "2024-12-17T09:49:18Z")
Same here. Every few days a ‘repair’ is needed 🙁 ---
**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\ **Post date:** [December 17, 2024, 10:04am UTC](https://community.homey.app/t/nuki-acting-up/122186/10 "2024-12-17T10:04:40Z")
@LumeijStraat @JaccoW @Ezeta I created a support request with Athom (since they made the app). Suggest everyone does the same: [Support | Homey](https://homey.app/en-nl/support/) ---
**Author:** ![LumeijStraat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lumeijstraat/32/56449_2.png) [@LumeijStraat](https://community.homey.app/u/LumeijStraat)\ **Post date:** [December 21, 2024, 6:15am UTC](https://community.homey.app/t/nuki-acting-up/122186/11 "2024-12-21T06:15:31Z")
Done! ---
**Author:** ![Gijsb](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gijsb/32/48535_2.png) [@Gijsb](https://community.homey.app/u/Gijsb)\ **Post date:** [December 21, 2024, 6:30am UTC](https://community.homey.app/t/nuki-acting-up/122186/12 "2024-12-21T06:30:32Z")
I also have the problem. I made the support request. ---
**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\ **Post date:** [December 21, 2024, 11:24am UTC](https://community.homey.app/t/nuki-acting-up/122186/13 "2024-12-21T11:24:10Z")
I got a reply. They said it might have to do with logging onto both Homey and Nuki with the same Google account. I was asked to try the following: - create a new family member with a different email in homey - log on to Homey through the new family member account - repair the nuki device through Homey and log on to nuki with your regular account I tried this on the 18th and I haven’t had an issue yet. But it’s still to early to tell if this is a definite fix. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 21, 2024, 11:00pm UTC](https://community.homey.app/t/nuki-acting-up/122186/14 "2024-12-21T23:00:03Z")
> [@Daan\_Dagevos](#): > > logging onto both Homey and Nuki with the same Google account Hmm… That’s one of the reasons I always create and use user/password accounts, no “sign in with X” ---
**Author:** ![LumeijStraat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lumeijstraat/32/56449_2.png) [@LumeijStraat](https://community.homey.app/u/LumeijStraat)\ **Post date:** [December 28, 2024, 7:27pm UTC](https://community.homey.app/t/nuki-acting-up/122186/15 "2024-12-28T19:27:07Z")
I got the same reply. But this is not the issue for me. Im not using any other app or place where I log in to Nuki. ---
**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\ **Post date:** [December 30, 2024, 1:11pm UTC](https://community.homey.app/t/nuki-acting-up/122186/16 "2024-12-30T13:11:52Z")
That’s strange. For me it’s working so far. 9 days without any repair necessary. I got an email 2 days ago from Athom with a different solution (creating a new Nuki user instead of a new Homey user). Haven’t tried that one. But for me, creating a new family member in Homey and using that to repair the nuki connection is working so far (since 9 days). ---
**Author:** ![LumeijStraat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lumeijstraat/32/56449_2.png) [@LumeijStraat](https://community.homey.app/u/LumeijStraat)\ **Post date:** [December 30, 2024, 1:42pm UTC](https://community.homey.app/t/nuki-acting-up/122186/17 "2024-12-30T13:42:26Z")
I got instructions to create just new Nuki user. I haven’t had the issue with Nuki logging me out for over a week so I will wait and make new user the next time I get the issue. ---
**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\ **Post date:** [December 30, 2024, 2:00pm UTC](https://community.homey.app/t/nuki-acting-up/122186/18 "2024-12-30T14:00:17Z")
How did you link the new user to Homey? Did you add the nuki as a new device? ---
**Author:** ![LumeijStraat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lumeijstraat/32/56449_2.png) [@LumeijStraat](https://community.homey.app/u/LumeijStraat)\ **Post date:** [December 31, 2024, 6:19pm UTC](https://community.homey.app/t/nuki-acting-up/122186/19 "2024-12-31T18:19:05Z")
I haven’t done anything cause I am not sure what they want me to do. So I’ll wait for issue to come back. Hopefully the issue is solved by it self. ---
**Author:** ![LumeijStraat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lumeijstraat/32/56449_2.png) [@LumeijStraat](https://community.homey.app/u/LumeijStraat)\ **Post date:** [January 7, 2025, 5:30pm UTC](https://community.homey.app/t/nuki-acting-up/122186/20 "2025-01-07T17:30:48Z")
Knock on wood. I haven’t had any issues with Nuki logging out on Homey so I guess issue solved it self for me. [Next page](https://community.homey.app/t/nuki-acting-up/122186.md?page=2)