# Nuki 4.0: device not available **URL:** \ **Category:** Questions & Help\ **Created:** [December 12, 2024, 10:46am UTC](https://community.homey.app/t/nuki-4-0-device-not-available/123754 "2024-12-12T10:46:57Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\ **Post date:** [December 12, 2024, 10:46am UTC](https://community.homey.app/t/nuki-4-0-device-not-available/123754/1 "2024-12-12T10:46:57Z")
Hi all, Since a few weeks my Nuki 4.0 lock keeps losing connection. It says the device is unavailable. After repairing the device (logging into Nuki again through Homey → Repair) it works again for a few days. But then it loses connection again. Anyone else with this problem? Is there a solution for this? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 12, 2024, 10:53am UTC](https://community.homey.app/t/nuki-4-0-device-not-available/123754/2 "2024-12-12T10:53:06Z")
> [@Daan\_Dagevos](#): > > Anyone else with this problem? > [@Nuki acting up](https://community.homey.app/t/nuki-acting-up/122186): > > Is anyone else having issues with their Nuki app? Since about a week it stops working once a day and I need to repair it by logging back in to my account. ---
**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\ **Post date:** [December 12, 2024, 10:56am UTC](https://community.homey.app/t/nuki-4-0-device-not-available/123754/3 "2024-12-12T10:56:44Z")
The search functionality of the forum is mediocre at best. I did search for any recent Nuki topics, but only found old ones… Thanks. ---
**Author:** ![Ugo\_MRN](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ugo_mrn/32/114339_2.png) [@Ugo\_MRN](https://community.homey.app/u/Ugo_MRN)\ **Post date:** [December 14, 2024, 11:26am UTC](https://community.homey.app/t/nuki-4-0-device-not-available/123754/4 "2024-12-14T11:26:31Z")
Hi, Indeed I also have the same problem and I ended up finding the reason. For my part, the problem recurs every time the NUKI 4.0 lock disconnects from the WIFI. If there is a WIFI cut I must redo the repair procedure in Homey and it works again. I hope I was able to provide a food for thought. Have a good day. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 14, 2024, 11:30am UTC](https://community.homey.app/t/nuki-4-0-device-not-available/123754/5 "2024-12-14T11:30:30Z")
> [@Ugo\_MRN](#): > > If there is a WIFI cut I must redo the repair procedure in Homey and it works again Check if you can give your Nuki a fixed/static IP address. In theory, Homey should be able to discover the device when it has changed its IP address, but that’s only in theory 🤷🏼‍♂️ ---
**Author:** ![Ugo\_MRN](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ugo_mrn/32/114339_2.png) [@Ugo\_MRN](https://community.homey.app/u/Ugo_MRN)\ **Post date:** [December 14, 2024, 11:34am UTC](https://community.homey.app/t/nuki-4-0-device-not-available/123754/6 "2024-12-14T11:34:53Z")
Thank you for your feedback but unfortunately it is already configured with fixed IP and it has not settled anything. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 14, 2024, 11:47am UTC](https://community.homey.app/t/nuki-4-0-device-not-available/123754/7 "2024-12-14T11:47:55Z")
In that case, you should contact Athom (who made the app) to make them aware of this bug (as they don’t read this forum): [https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request)