# Nuki 3.0 Pro does not work within Homey? **URL:** \ **Category:** Devices\ **Tags:** app\ **Created:** [December 29, 2021, 6:18pm UTC](https://community.homey.app/t/nuki-3-0-pro-does-not-work-within-homey/57414 "2021-12-29T18:18:26Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Depeej](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/depeej/32/21924_2.png) [@Depeej](https://community.homey.app/u/Depeej)\ **Post date:** [December 29, 2021, 6:18pm UTC](https://community.homey.app/t/nuki-3-0-pro-does-not-work-within-homey/57414/1 "2021-12-29T18:18:26Z")
Hi all, I’ve just got my hands on the new Nuki 3.0 Pro; wit build in WiFi. Of course I immediately tied to include the Nuki in Homey, using the dedicated Nuki app. Unfortunately the new 3.0 version does not seem to work (yet). The app has been updated 5 months ago, while the new Nuki just has been released. Could anyone help me out with making this smart lock even smarter with Homey? Thanks! Pim ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [December 29, 2021, 6:23pm UTC](https://community.homey.app/t/nuki-3-0-pro-does-not-work-within-homey/57414/2 "2021-12-29T18:23:37Z")
Contact the app developer. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 30, 2021, 3:19am UTC](https://community.homey.app/t/nuki-3-0-pro-does-not-work-within-homey/57414/3 "2021-12-30T03:19:53Z")
There’s an alternative Nuki direct app also. (Developer) info here: > [@\[APP\]\[Pro\] Nuki Direct](https://community.homey.app/t/app-nuki-direct/10853): > > [NukiCube3] Your home has never been so smartly secured This is an alternative Homey app for Nuki Smart Lock 1.0, 2.0, 3.0 (Pro) and Nuki Opener. Differently from [The Nuki app created by Athom](https://apps.athom.com/app/io.nuki) that relies on the Nuki cloud service for controlling your devices, Nuki Direct uses nothing but your local network for communications between your Homey and your Nuki devices via Nuki Bridge (internet access is optionally used for simplifying the initial pairing of a device). When a Nuki device changes … ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [December 30, 2021, 11:02am UTC](https://community.homey.app/t/nuki-3-0-pro-does-not-work-within-homey/57414/4 "2021-12-30T11:02:56Z")
You need the test version of the app: > **[Nuki](https://homey.app/en-us/app/io.nuki/Nuki/)** > > Keyless electronic door lock for smart access ---
**Author:** ![Depeej](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/depeej/32/21924_2.png) [@Depeej](https://community.homey.app/u/Depeej)\ **Post date:** [December 30, 2021, 9:42pm UTC](https://community.homey.app/t/nuki-3-0-pro-does-not-work-within-homey/57414/5 "2021-12-30T21:42:54Z")
Thanks so much for your reply! I’ve tested the experimental app. And it really is, experimental 🤓😅. At first, everything seems to be working like it should. But after a certain amount of time, the Nikki app isn’t able to find the device anymore. Error: Token cannot be refreshed. When I try, try to fix, Homey leads me to the Nuki web app to log me in again. Then it works again, for a while. I tried to reach out to the developers, but it seems hard to contact them. Anybody here who could help me out or reach out to the developers? Thanks, and all the best for 2022! ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [December 31, 2021, 7:51am UTC](https://community.homey.app/t/nuki-3-0-pro-does-not-work-within-homey/57414/6 "2021-12-31T07:51:10Z")
On this side is explained how to get in contact with Athom (developer of the app): > **[Submitting a support request](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request)** > > If you are encountering problems and need support, you can request support via our support desk. > Contacting support > > Make sure you gather as much information as possible, this will help the support... ---
**Author:** ![Maurice](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/maurice/32/26294_2.png) [@Maurice](https://community.homey.app/u/Maurice)\ **Post date:** [December 31, 2021, 10:46am UTC](https://community.homey.app/t/nuki-3-0-pro-does-not-work-within-homey/57414/7 "2021-12-31T10:46:15Z")
How did you knew there was a beta app? 😃 Can’t wait for the official app, I also want to add the Nuki 3.0 ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [December 31, 2021, 11:03am UTC](https://community.homey.app/t/nuki-3-0-pro-does-not-work-within-homey/57414/8 "2021-12-31T11:03:03Z")
When someone writes that a “new” device is not supported, the first place I look is the app store. To check if there is a test version, you just have to type /test after the URL. In this case, however, I read it on Slack. A very comfortable solution is to use the App Version Checker app from @Adrian_Rockall (thanks for that). This app checks once a day if there is a new app version (final and test) available from the apps you have installed on Homey. But this app is only available in the community app store. > **[Homey Community Store](https://store.homey.community/app/com.community.store)** > > The Homey Community Store (HCS) provides an alternative App Store for your Homey. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [December 31, 2021, 11:13am UTC](https://community.homey.app/t/nuki-3-0-pro-does-not-work-within-homey/57414/9 "2021-12-31T11:13:40Z")
> [@Depeej](#): > > I tried to reach out to the developers, but it seems hard to contact them. Anybody here who could help me out or reach out to the developers? I’m wondering why you ask this question and why you opened this thread. Wasn’t it you who was already in contact with Athom (Emile) on Slack? ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/5/a5e32bd453642b8aeae98bcc86030f3d5d34e361.jpeg) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/e/de0a7488a96ededcb63111b0650e27e61a43dfb0.png) Maybe it is because of the holidays why Emile has not reported back. Still, I would make an official request (as mentioned above), since Slack is probably not the official way to track bugs. ---
**Author:** ![Depeej](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/depeej/32/21924_2.png) [@Depeej](https://community.homey.app/u/Depeej)\ **Post date:** [December 31, 2021, 1:01pm UTC](https://community.homey.app/t/nuki-3-0-pro-does-not-work-within-homey/57414/10 "2021-12-31T13:01:03Z")
Hmm no, bot even familiar with Slack. Never heard of… But I can see that others experience the same issues, so it will probably will be addressed soon. This thread can be closed. Thanks all! ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [December 31, 2021, 1:11pm UTC](https://community.homey.app/t/nuki-3-0-pro-does-not-work-within-homey/57414/11 "2021-12-31T13:11:37Z")
Okay, so it wasn’t you, sorry… 😂 ---
**Author:** ![Marcel\_Markes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_markes/32/941_2.png) [@Marcel\_Markes](https://community.homey.app/u/Marcel_Markes)\ **Post date:** [January 3, 2022, 7:00pm UTC](https://community.homey.app/t/nuki-3-0-pro-does-not-work-within-homey/57414/12 "2022-01-03T19:00:20Z")
Hoe did you get the 3.0 Pro. I can’t fine Him. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [January 4, 2022, 8:04am UTC](https://community.homey.app/t/nuki-3-0-pro-does-not-work-within-homey/57414/13 "2022-01-04T08:04:49Z")
Actually sold out. > **[Smart Lock 3.0 Pro white - Euro Profile Cylinder - Nuki](https://shop.nuki.io/en/access-solutions/smart-lock-3-pro-white-euro-profile-cylinder/)** > > NukiSmart Lock 3.0 Pro ---
**Author:** ![Marcel\_Markes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_markes/32/941_2.png) [@Marcel\_Markes](https://community.homey.app/u/Marcel_Markes)\ **Post date:** [January 4, 2022, 10:42am UTC](https://community.homey.app/t/nuki-3-0-pro-does-not-work-within-homey/57414/14 "2022-01-04T10:42:17Z")
Thx Met vriendelijke groet, Marcel Markes ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [January 6, 2022, 8:58am UTC](https://community.homey.app/t/nuki-3-0-pro-does-not-work-within-homey/57414/16 "2022-01-06T08:58:13Z")
Hello Yann, Because this is a different topic and the original thread has already been solved, I suggest opening a new thread. ---
**Author:** ![Yann\_Yann](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yann_yann/32/31711_2.png) [@Yann\_Yann](https://community.homey.app/u/Yann_Yann)\ **Post date:** [January 6, 2022, 9:17am UTC](https://community.homey.app/t/nuki-3-0-pro-does-not-work-within-homey/57414/17 "2022-01-06T09:17:18Z")
Hi Fantross, Ok i’m gonna do this. Thanks! ---
**Author:** ![Depeej](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/depeej/32/21924_2.png) [@Depeej](https://community.homey.app/u/Depeej)\ **Post date:** [October 23, 2022, 9:17pm UTC](https://community.homey.app/t/nuki-3-0-pro-does-not-work-within-homey/57414/18 "2022-10-23T21:17:46Z")
Hmm almost a year later and the Nuki app hasn’t updated yet. The experimental version does not work outside of my WiFi network anymore. The test app as mentioned above seems not available anymore? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [October 24, 2022, 12:06am UTC](https://community.homey.app/t/nuki-3-0-pro-does-not-work-within-homey/57414/19 "2022-10-24T00:06:46Z")
Did you try the community app alr? It also uses local connection instead of cloud [https://store.homey.community/app/nuki.homey](https://store.homey.community/app/nuki.homey) > [@Depeej](#): > > The test app as mentioned above seems not available anymore? Correct. When the test app passes the tests, it’ll become the stable version. When you enter /test after the app url, and test version does not appear —\> no test version available. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [October 24, 2022, 3:57am UTC](https://community.homey.app/t/nuki-3-0-pro-does-not-work-within-homey/57414/20 "2022-10-24T03:57:35Z")
I have installed the official Nuki app from Athom (version 2.4.0). The Nuki 3.0 Pro does exactly what it should. However, the Nuki Bridge is still needed. But this is not dependent on Athom, but on Nuki itself. ---
**Author:** ![Depeej](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/depeej/32/21924_2.png) [@Depeej](https://community.homey.app/u/Depeej)\ **Post date:** [October 24, 2022, 5:27am UTC](https://community.homey.app/t/nuki-3-0-pro-does-not-work-within-homey/57414/21 "2022-10-24T05:27:54Z")
It always worked without a bridge. The pro has WiFi build in, so there is no need for a bridge…? [Next page](https://community.homey.app/t/nuki-3-0-pro-does-not-work-within-homey/57414.md?page=2)