# Nuki 2.0 ‘cannot parse token response’ issue **URL:** \ **Category:** Apps\ **Tags:** app\ **Created:** [January 6, 2022, 9:19am UTC](https://community.homey.app/t/nuki-2-0-cannot-parse-token-response-issue/57912 "2022-01-06T09:19:09Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Yann\_Yann](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yann_yann/32/31711_2.png) [@Yann\_Yann](https://community.homey.app/u/Yann_Yann)\ **Post date:** [January 6, 2022, 9:19am UTC](https://community.homey.app/t/nuki-2-0-cannot-parse-token-response-issue/57912/1 "2022-01-06T09:19:09Z")
Hello, I can’t use my Nuki V2 with Homey ( on iPad but same problem with windows) At first The lock was working but logging out every day and I was using “fix” over and over. So I did a “hardware” reset and uninstalled the Nuki app, as well as the Homey app, I deleted the Nuki Web account. After reinstalling everything and creating a new Nuki web account, I can no longer use my lock with Homey I have the message “could not parse token response”. Any idea to solve this problem please? Thank you. Yann ---
**Author:** ![marko0703](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marko0703/32/48666_2.png) [@marko0703](https://community.homey.app/u/marko0703)\ **Post date:** [January 6, 2022, 12:21pm UTC](https://community.homey.app/t/nuki-2-0-cannot-parse-token-response-issue/57912/2 "2022-01-06T12:21:06Z")
I have the same issue since today. Until yesterday it was running without any issues. Out of nothing I get now the same message „Could not parse…“ and repairing is not working neither. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [January 6, 2022, 4:01pm UTC](https://community.homey.app/t/nuki-2-0-cannot-parse-token-response-issue/57912/3 "2022-01-06T16:01:36Z")
This may not be very helpful, but I use the [Nuki Direct](https://store.homey.community/app/nuki.homey) app from the Community App Store and have no problems. Maybe you should contact Athom. > **[Submitting a support request](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request)** > > If you are encountering problems and need support, you can request support via our support desk. > Contacting support > > Make sure you gather as much information as possible, this will help the support... ---
**Author:** ![marko0703](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marko0703/32/48666_2.png) [@marko0703](https://community.homey.app/u/marko0703)\ **Post date:** [January 6, 2022, 4:58pm UTC](https://community.homey.app/t/nuki-2-0-cannot-parse-token-response-issue/57912/4 "2022-01-06T16:58:31Z")
The Homey Community Store Installer (Mac) is not installing the Store app to my Homey. Reason I don‘t know. Installation is starting but running and running and no success. ---
**Author:** ![Yann\_Yann](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yann_yann/32/31711_2.png) [@Yann\_Yann](https://community.homey.app/u/Yann_Yann)\ **Post date:** [January 6, 2022, 5:38pm UTC](https://community.homey.app/t/nuki-2-0-cannot-parse-token-response-issue/57912/5 "2022-01-06T17:38:42Z")
Thank you for your suggestion, I took a look to Nuki direct, it looks great but It seems that I m not allowed to download it and don t know how to install it🤗… ---
**Author:** ![Wayne\_Laagewaard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wayne_laagewaard/32/35878_2.png) [@Wayne\_Laagewaard](https://community.homey.app/u/Wayne_Laagewaard)\ **Post date:** [January 6, 2022, 6:51pm UTC](https://community.homey.app/t/nuki-2-0-cannot-parse-token-response-issue/57912/6 "2022-01-06T18:51:38Z")
Same here, cant process the repair ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [January 6, 2022, 6:59pm UTC](https://community.homey.app/t/nuki-2-0-cannot-parse-token-response-issue/57912/7 "2022-01-06T18:59:25Z")
@marko0703, if there is an issue, please try to clarify this in the [Homey Community App Store](https://community.homey.app/t/homey-community-app-store/29865) thread. @Yann_Yann, please follow this [instruction](https://store.homey.community/hcs) and read the FAQs. ---
**Author:** ![Yann\_Yann](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yann_yann/32/31711_2.png) [@Yann\_Yann](https://community.homey.app/u/Yann_Yann)\ **Post date:** [January 6, 2022, 7:19pm UTC](https://community.homey.app/t/nuki-2-0-cannot-parse-token-response-issue/57912/8 "2022-01-06T19:19:37Z")
Thanks Fantross, I have installed Hcs but Nuki direct download button is ‘grey’ I can t click on it… is it the same for you? ---
**Author:** ![Yann\_Yann](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yann_yann/32/31711_2.png) [@Yann\_Yann](https://community.homey.app/u/Yann_Yann)\ **Post date:** [January 6, 2022, 7:50pm UTC](https://community.homey.app/t/nuki-2-0-cannot-parse-token-response-issue/57912/9 "2022-01-06T19:50:24Z")
Oops that was just because I didn’t t entered the code.🤗 Nuki Direct looks nice. ---
**Author:** ![Rudy-Bombaerts](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rudy-bombaerts/32/47671_2.png) [@Rudy-Bombaerts](https://community.homey.app/u/Rudy-Bombaerts)\ **Post date:** [January 9, 2022, 4:29pm UTC](https://community.homey.app/t/nuki-2-0-cannot-parse-token-response-issue/57912/10 "2022-01-09T16:29:17Z")
so for the moment everyone has the same problem and no one seems to look at nuki itself? I have the same problem but also the google assistant is losing connection all the time to nuki. so there is a problem with nuki server, not the nuki app. the nuki direct app is not using the cloud from niki and therefor is still works but not easy to install for all none technical persons I think. ---
**Author:** ![marko0703](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marko0703/32/48666_2.png) [@marko0703](https://community.homey.app/u/marko0703)\ **Post date:** [January 10, 2022, 6:26pm UTC](https://community.homey.app/t/nuki-2-0-cannot-parse-token-response-issue/57912/12 "2022-01-10T18:26:14Z")
Feedback from support is strange: We need to report issues to Nuki as they changed something in their API. As I’m still quite new in teh Homey Community it sounds strange aa the developer of the App is Athom - how Nuki can fix this? I have received similar feedback to other Apps developed by Athom that they refer to the Manufacturer and we need to contact them?! I’m a bit disappointed on feedback to their own Apps. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 10, 2022, 6:34pm UTC](https://community.homey.app/t/nuki-2-0-cannot-parse-token-response-issue/57912/13 "2022-01-10T18:34:23Z")
Well, if a manufacturer dares to change their API and it breaks an Athom app, who’s at fault here? Certainly not Athom for not keeping up with the changes. /s ---
**Author:** ![marko0703](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marko0703/32/48666_2.png) [@marko0703](https://community.homey.app/u/marko0703)\ **Post date:** [January 10, 2022, 6:45pm UTC](https://community.homey.app/t/nuki-2-0-cannot-parse-token-response-issue/57912/14 "2022-01-10T18:45:43Z")
But still Athom needs to fix it as the API is used by other Smart Home gateways or developers as well - it’s nothing unique?! They need to adapt their app to a changed API or am I wrong? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 11, 2022, 6:46am UTC](https://community.homey.app/t/nuki-2-0-cannot-parse-token-response-issue/57912/15 "2022-01-11T06:46:33Z")
> [@marko0703](#): > > or am I wrong? You’re not wrong, you just don’t know what [“/s”](https://www.urbandictionary.com/define.php?term=%2FS) means 😉 ---
**Author:** ![marko0703](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marko0703/32/48666_2.png) [@marko0703](https://community.homey.app/u/marko0703)\ **Post date:** [January 11, 2022, 7:06am UTC](https://community.homey.app/t/nuki-2-0-cannot-parse-token-response-issue/57912/16 "2022-01-11T07:06:19Z")
Than educate me 😉 ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 11, 2022, 8:01am UTC](https://community.homey.app/t/nuki-2-0-cannot-parse-token-response-issue/57912/17 "2022-01-11T08:01:24Z")
You also don’t know how links work? 😬 [Urban Dictionary: /S](https://www.urbandictionary.com/define.php?term=%2FS) ---
**Author:** ![marko0703](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marko0703/32/48666_2.png) [@marko0703](https://community.homey.app/u/marko0703)\ **Post date:** [January 11, 2022, 8:17am UTC](https://community.homey.app/t/nuki-2-0-cannot-parse-token-response-issue/57912/18 "2022-01-11T08:17:36Z")
No, but now I know. Got it 🙂 ---
**Author:** ![Yann\_Yann](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yann_yann/32/31711_2.png) [@Yann\_Yann](https://community.homey.app/u/Yann_Yann)\ **Post date:** [January 12, 2022, 9:59am UTC](https://community.homey.app/t/nuki-2-0-cannot-parse-token-response-issue/57912/19 "2022-01-12T09:59:56Z")
Hi to all, the test version : [Nuki App voor Homey | Homey](https://homey.app/nl-nl/app/io.nuki/Nuki/test/) seems to have fixed the token issue.🤞 ---
**Author:** ![marko0703](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marko0703/32/48666_2.png) [@marko0703](https://community.homey.app/u/marko0703)\ **Post date:** [January 12, 2022, 8:08pm UTC](https://community.homey.app/t/nuki-2-0-cannot-parse-token-response-issue/57912/20 "2022-01-12T20:08:42Z")
Got the same feedback but maybe better to keep Nuki Direct 😉 ---
**Author:** ![marko0703](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marko0703/32/48666_2.png) [@marko0703](https://community.homey.app/u/marko0703)\ **Post date:** [January 12, 2022, 9:18pm UTC](https://community.homey.app/t/nuki-2-0-cannot-parse-token-response-issue/57912/21 "2022-01-12T21:18:38Z")
After a while it shows again an error: Token cannot be refreshed. Than I need to repair again. Looks like the Nuki Direct version is more stable 😉 [Next page](https://community.homey.app/t/nuki-2-0-cannot-parse-token-response-issue/57912.md?page=2)