# Not working after latest update

**URL:** <https://community.homey.app/t/not-working-after-latest-update/66467>\
**Category:** Devices\
**Tags:** zigbee, homey-pro\
**Created:** [July 24, 2022, 4:15pm UTC](https://community.homey.app/t/not-working-after-latest-update/66467 "2022-07-24T16:15:49Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [July 24, 2022, 9:32pm UTC](https://community.homey.app/t/not-working-after-latest-update/66467/8 "2022-07-24T21:32:21Z")

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But… that’s in that post (and the discussion in that topic).  
But okay, you’d best contact Athom support and create a diagnostic report, and send it’s ID along with it.  
Perform a full software download (how-to [here](https://community.homey.app/t/howto-pro-restarting-homey-pro-to-recovery-mode-adv-options-from-mobile/61222))

When you want/have to perform a zigbee reset, first save all the zigbee device ID’s (the script below explains how);  
Then, when all devices have been paired again, use this [wonderful script](https://community.homey.app/t/how-to-pro-cloud-tool-to-fix-advanced-flows-after-removing-and-re-adding-devices/65018) to replace the zigbee device ID’s and so all flows get fixed

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_[View the full topic](https://community.homey.app/t/not-working-after-latest-update/66467)._