# Not working after latest update **URL:** \ **Category:** Devices\ **Tags:** zigbee, homey-pro\ **Created:** [July 24, 2022, 4:15pm UTC](https://community.homey.app/t/not-working-after-latest-update/66467 "2022-07-24T16:15:49Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Magnus\_Myrvold](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/magnus_myrvold/32/57526_2.png) [@Magnus\_Myrvold](https://community.homey.app/u/Magnus_Myrvold)\ **Post date:** [July 24, 2022, 4:15pm UTC](https://community.homey.app/t/not-working-after-latest-update/66467/1 "2022-07-24T16:15:49Z")
Hi. My Aqara motionsensor, temp sensor, door/window sensor and leak sensor is not working anymore after the latest update. I have restartet homey 10 times and rolled it back to the day i know it worked. But homey forces me to update when I roll back… please help! ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [July 24, 2022, 4:48pm UTC](https://community.homey.app/t/not-working-after-latest-update/66467/2 "2022-07-24T16:48:11Z")
> Not working vater latest update What is vater? > [@\[Tip\] Problems with Homey?](https://community.homey.app/t/tip-problems-with-homey/35744/1): > > **2. For Homey Pro only - firmware (fw) version.** > Plz don’t say “latest version”, because we have stable and rc versions. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [July 24, 2022, 6:01pm UTC](https://community.homey.app/t/not-working-after-latest-update/66467/3 "2022-07-24T18:01:21Z")
> [@Dijker](#): > > What is vater? Autocorrected “after”? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [July 24, 2022, 7:35pm UTC](https://community.homey.app/t/not-working-after-latest-update/66467/5 "2022-07-24T19:35:08Z")
> [@Homey pro loses connection with all my zigbee after update](https://community.homey.app/t/homey-pro-loses-connection-with-all-my-zigbee-after-update/65778/28): > > Try some different, first they wanna know exactly my issues and see my ZigBee network. And they told me to do a full installation of the update from recovery mode , but it didn’t help. Ask me to try cut the power to the ZigBee switches and turn it backnon after min 10sec But what got my zigbee up and running was to reset 2bottons and re-pair them without deleting them in the app after them re connected as new divece. everything started working ---
**Author:** ![Magnus\_Myrvold](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/magnus_myrvold/32/57526_2.png) [@Magnus\_Myrvold](https://community.homey.app/u/Magnus_Myrvold)\ **Post date:** [July 24, 2022, 9:12pm UTC](https://community.homey.app/t/not-working-after-latest-update/66467/6 "2022-07-24T21:12:45Z")
Yes, sorry abot that. ---
**Author:** ![Magnus\_Myrvold](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/magnus_myrvold/32/57526_2.png) [@Magnus\_Myrvold](https://community.homey.app/u/Magnus_Myrvold)\ **Post date:** [July 24, 2022, 9:17pm UTC](https://community.homey.app/t/not-working-after-latest-update/66467/7 "2022-07-24T21:17:39Z")
Thanks for the Info. I saw not that Homey cant start zigbee for some reason. I went out for a few houres now, and unplugged my Homey but it did not help. The error message is: “manager.zigbee.controller\_start\_failed”. Any idea of what might be wrong? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [July 24, 2022, 9:32pm UTC](https://community.homey.app/t/not-working-after-latest-update/66467/8 "2022-07-24T21:32:21Z")
But… that’s in that post (and the discussion in that topic). But okay, you’d best contact Athom support and create a diagnostic report, and send it’s ID along with it. Perform a full software download (how-to [here](https://community.homey.app/t/howto-pro-restarting-homey-pro-to-recovery-mode-adv-options-from-mobile/61222)) When you want/have to perform a zigbee reset, first save all the zigbee device ID’s (the script below explains how); Then, when all devices have been paired again, use this [wonderful script](https://community.homey.app/t/how-to-pro-cloud-tool-to-fix-advanced-flows-after-removing-and-re-adding-devices/65018) to replace the zigbee device ID’s and so all flows get fixed ---
**Author:** ![Magnus\_Myrvold](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/magnus_myrvold/32/57526_2.png) [@Magnus\_Myrvold](https://community.homey.app/u/Magnus_Myrvold)\ **Post date:** [July 25, 2022, 8:34am UTC](https://community.homey.app/t/not-working-after-latest-update/66467/9 "2022-07-25T08:34:31Z")
Thank you so much! I will try to do that after i hear from Homey. I orderd it in january 2022, and receved a unstable one from early 2019 that was clearly used before. And the power adapter was broken. It has been unstable a few times before… ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [July 25, 2022, 12:04pm UTC](https://community.homey.app/t/not-working-after-latest-update/66467/10 "2022-07-25T12:04:36Z")
YW! > [@Magnus\_Myrvold](#): > > early 2019 The latest model is called ‘Early 2019’ but it shouldn’t been used of course.