# Not able to connect to Fibaro devices **URL:** \ **Category:** Devices\ **Created:** [September 18, 2023, 11:24am UTC](https://community.homey.app/t/not-able-to-connect-to-fibaro-devices/89665 "2023-09-18T11:24:20Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Rallmo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rallmo/32/55946_2.png) [@Rallmo](https://community.homey.app/u/Rallmo)\ **Post date:** [September 18, 2023, 11:24am UTC](https://community.homey.app/t/not-able-to-connect-to-fibaro-devices/89665/1 "2023-09-18T11:24:20Z")
Hi. I’m having issues connecting to my Fibaro devices (smart plugs), worked flawless for years until saturday evening or sunday morning. I restarted both the app and the Homey itself, but I get timed out. Any one else having the same problems? ---
**Author:** ![Jo\_San](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jo_san/32/3732_2.png) [@Jo\_San](https://community.homey.app/u/Jo_San)\ **Post date:** [September 18, 2023, 12:49pm UTC](https://community.homey.app/t/not-able-to-connect-to-fibaro-devices/89665/2 "2023-09-18T12:49:14Z")
With the little amount of information you pass here it is impossible for anyone to point you in the right direction I’m afraid. For instance: - Which Homey are you using (2016, 2019 or 2023)? - Did you look in the developer tools to see what the devices are reporting ([https://tools.developer.homey.app/](https://tools.developer.homey.app/))? - Did you change anything other in your zwave network that could have killed the routing to these devices? ---
**Author:** ![Rallmo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rallmo/32/55946_2.png) [@Rallmo](https://community.homey.app/u/Rallmo)\ **Post date:** [September 18, 2023, 1:33pm UTC](https://community.homey.app/t/not-able-to-connect-to-fibaro-devices/89665/3 "2023-09-18T13:33:39Z")
I’m using Homey early 2019 10.0.1 with version 7.4.0.1310. The version on Fibaro app is v3.7.3. Haven’t looked there and not shure what to look for to be honest when peeking in there. It says its ready, available and with no warnings but I’m not able to interact with any of the 4 smartplugs. Haven’t added/removed/changed anything in regards to Z-wave or anything else in my tech setup for that matter. ---
**Author:** ![Jo\_San](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jo_san/32/3732_2.png) [@Jo\_San](https://community.homey.app/u/Jo_San)\ **Post date:** [September 18, 2023, 1:41pm UTC](https://community.homey.app/t/not-able-to-connect-to-fibaro-devices/89665/4 "2023-09-18T13:41:02Z")
In the developer tools you can see if a zwave device is having issues and which route is used to connect to the device. Just log in with your homey account and in the left bar click on zwave. ---
**Author:** ![Geir\_Skalvik](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/geir_skalvik/32/66215_2.png) [@Geir\_Skalvik](https://community.homey.app/u/Geir_Skalvik)\ **Post date:** [September 18, 2023, 2:51pm UTC](https://community.homey.app/t/not-able-to-connect-to-fibaro-devices/89665/5 "2023-09-18T14:51:17Z")
I noticed while being away on vacation that three of my fibaro dimmer 2 stopped working (Friday or Saturday). In the developer tools they all show unknown last route, unreachable. Have tried test/heal to no luck. I’ll have to wait until I get back home to check what’s going on. Running homey pro 2023, with fibaro app v. 3.2.3 ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [September 18, 2023, 4:02pm UTC](https://community.homey.app/t/not-able-to-connect-to-fibaro-devices/89665/6 "2023-09-18T16:02:47Z")
> [@Geir\_Skalvik](#): > > Running homey pro 2023 Firmware? @Rallmo and @Geir_Skalvik, please do a [PTP](https://community.homey.app/t/how-to-ptp/17304). ---
**Author:** ![Rallmo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rallmo/32/55946_2.png) [@Rallmo](https://community.homey.app/u/Rallmo)\ **Post date:** [September 18, 2023, 4:45pm UTC](https://community.homey.app/t/not-able-to-connect-to-fibaro-devices/89665/7 "2023-09-18T16:45:50Z")
I found that PTP instruction after posting here, so I turned of the Homey for 10 minutes maybe 4-5 hours ago but with no success. All are unreachable in dev tools, some have a last known route and some are unknown. Should I do a reset of the z-wave network? ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [September 18, 2023, 5:31pm UTC](https://community.homey.app/t/not-able-to-connect-to-fibaro-devices/89665/8 "2023-09-18T17:31:25Z")
> [@Rallmo](#): > > Should I do a reset of the z-wave network? You will have to fix all flows… Please share [https://tools.developer.homey.app/](https://tools.developer.homey.app/) without the network keys part. If you have cloud backups, you can try to restore your backup after factory reset prior to this you can try to re-apply firmware - full firmware download it’s called in HP19 > [@Geir\_Skalvik](#): > > fibaro dimmer 2 stopped working I hope they did not die (blue blinking) - if so, contact me. But this is different problem with the one shared here by Rallmo. ---
**Author:** ![Geir\_Skalvik](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/geir_skalvik/32/66215_2.png) [@Geir\_Skalvik](https://community.homey.app/u/Geir_Skalvik)\ **Post date:** [September 18, 2023, 6:20pm UTC](https://community.homey.app/t/not-able-to-connect-to-fibaro-devices/89665/9 "2023-09-18T18:20:42Z")
I turned the fuse on/off, and now they are back to normal 🙂