# No support from Athom for a new HP2026
**URL:** https://community.homey.app/t/no-support-from-athom-for-a-new-hp2026/151195
**Category:** Questions & Help
**Created:** [February 16, 2026, 11:52am UTC](https://community.homey.app/t/no-support-from-athom-for-a-new-hp2026/151195 "2026-02-16T11:52:11Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@Manni\_A](https://community.homey.app/u/Manni_A)
#### Post date: [February 16, 2026, 11:52am UTC](https://community.homey.app/t/no-support-from-athom-for-a-new-hp2026/151195/1 "2026-02-16T11:52:11Z")
Has anyone contacted support recently?
I reported, a newly purchased Homey Pro 2026 that wasn’t working, 10 days ago and haven’t received a response or any other support. Because of this, I can’t return the HP2026 either.
Regards, Manni
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### Author:  [@Patrickske](https://community.homey.app/u/Patrickske)
#### Post date: [February 16, 2026, 12:03pm UTC](https://community.homey.app/t/no-support-from-athom-for-a-new-hp2026/151195/2 "2026-02-16T12:03:48Z")
I would create a new support ticket. They should respond within a few days.
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### Author:  [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [February 16, 2026, 9:00pm UTC](https://community.homey.app/t/no-support-from-athom-for-a-new-hp2026/151195/3 "2026-02-16T21:00:33Z")
I’m sure it’s with good intentions, Patrick, but, AFAIK:
Please DON’T advice to create additional tickets in order to “nudge” support. This increases the load and response times.
Penalty: the original ticket is moved down the waiting list.
@Manni : when you create a ticket, you’ll get an automated acknowledgement within a few hours;
1. When you didn’t: first check your spam folders
2. When nothing’s there, log in to [https://support.homey.app/](https://support.homey.app/) and go to “Requests” by tapping your avatar
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- If you don’t find your ticket: obviously something has gone wrong, create a ticket _ **and check it a few hours or a working day after that** _
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- If your ticket is present, and two weeks have passed:
You can create an additional ticket, and refer to your original ticket with it’s ticket number.
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### Author:  [@Sharkys](https://community.homey.app/u/Sharkys)
#### Post date: [February 17, 2026, 2:39pm UTC](https://community.homey.app/t/no-support-from-athom-for-a-new-hp2026/151195/4 "2026-02-17T14:39:01Z")
Have you created is as Warranty claim? Normally those has priority
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### Author:  [@Manni\_A](https://community.homey.app/u/Manni_A)
#### Post date: [February 18, 2026, 8:39am UTC](https://community.homey.app/t/no-support-from-athom-for-a-new-hp2026/151195/5 "2026-02-18T08:39:00Z")
Yes i did.
Now, after ten days, Athom has finally responded with a suggested solution, which has already failed three times. Now I’m waiting again…
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### Author:  [@Sharkys](https://community.homey.app/u/Sharkys)
#### Post date: [February 18, 2026, 6:27pm UTC](https://community.homey.app/t/no-support-from-athom-for-a-new-hp2026/151195/6 "2026-02-18T18:27:47Z")
What exactly is not working btw ?
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### Author:  [@Manni\_A](https://community.homey.app/u/Manni_A)
#### Post date: [February 20, 2026, 7:47pm UTC](https://community.homey.app/t/no-support-from-athom-for-a-new-hp2026/151195/7 "2026-02-20T19:47:14Z")
Zwave devices are not working after restoring Backup from hp2019. Btw they have answered meanwhile, and told me that there are more reports about that and they are investigating.