# No longer possible to add Aqara devices **URL:** \ **Category:** Questions & Help\ **Tags:** zigbee\ **Created:** [August 9, 2023, 12:12pm UTC](https://community.homey.app/t/no-longer-possible-to-add-aqara-devices/86628 "2023-08-09T12:12:41Z")\ **Posts on this page:** 9\ **Page:** 2
**Author:** ![Glenn\_Seegers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/glenn_seegers/32/8353_2.png) [@Glenn\_Seegers](https://community.homey.app/u/Glenn_Seegers)\ **Post date:** [August 17, 2023, 11:49am UTC](https://community.homey.app/t/no-longer-possible-to-add-aqara-devices/86628/22 "2023-08-17T11:49:13Z")
Bridges? You mean routers i hope? And if you deleted them and still have the battery powered devices connected you’re doing it wrong, you have to reset your complete zigbee network and start with connecting the routers (main’s powered devices) first and then add the battery stuff. ---
**Author:** ![Angelo\_Bonnes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/angelo_bonnes/32/61174_2.png) [@Angelo\_Bonnes](https://community.homey.app/u/Angelo_Bonnes)\ **Post date:** [August 17, 2023, 12:53pm UTC](https://community.homey.app/t/no-longer-possible-to-add-aqara-devices/86628/23 "2023-08-17T12:53:50Z")
Oh sorry of course I mean ROUTERS. thank you ☺ How can I reset the zigbee network? ---
**Author:** ![Angelo\_Bonnes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/angelo_bonnes/32/61174_2.png) [@Angelo\_Bonnes](https://community.homey.app/u/Angelo_Bonnes)\ **Post date:** [August 17, 2023, 1:06pm UTC](https://community.homey.app/t/no-longer-possible-to-add-aqara-devices/86628/24 "2023-08-17T13:06:36Z")
And: I read here in the forum “repair zigbee devices”. How can I do that? ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [August 17, 2023, 3:05pm UTC](https://community.homey.app/t/no-longer-possible-to-add-aqara-devices/86628/25 "2023-08-17T15:05:06Z")
> [@Angelo\_Bonnes](#): > > I’ve now removed all zigBee bridges from Homey I wrote RE-PAIR, not REMOVE… now the best solution would be indeed to reset your Zigbee network and start from scratch, but this is hell amount of work - that’s why I suggested some **exact steps you did not follow unfortunately** ;-( Now by removing all routers you might have completely ruined your zigbee mesh, because there is just 15 devices which you might have directly connected to HP19, so most probably now it will be impossible to add back routers. If so, try to ADD BACK again routers first - add one / two router, if additional will refuse, wait 1-2 hours and continue… if you will be not able to add even first router back, reset is the way to go. After adding back routers, RE-PAIR (pair again WITHOUT REMOVAL!) existing battery operated devices. ---
**Author:** ![Angelo\_Bonnes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/angelo_bonnes/32/61174_2.png) [@Angelo\_Bonnes](https://community.homey.app/u/Angelo_Bonnes)\ **Post date:** [December 5, 2023, 9:54am UTC](https://community.homey.app/t/no-longer-possible-to-add-aqara-devices/86628/26 "2023-12-05T09:54:15Z")
Thank you again for your help. I have now decided to reset Homey to the factory settings. First I created a backup. After the factory reset, I restored the backup. The problem is still there: it is not possible to add new ZigBee devices. No matter from which manufacturer. I therefore suspect that the problem is not with the firmware. So it makes no sense to restore the backup. Instead, I really need to re-learn all the devices. Or? Or could it perhaps be a hardware defect in the Homey? ---
**Author:** ![Angelo\_Bonnes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/angelo_bonnes/32/61174_2.png) [@Angelo\_Bonnes](https://community.homey.app/u/Angelo_Bonnes)\ **Post date:** [December 12, 2023, 7:53am UTC](https://community.homey.app/t/no-longer-possible-to-add-aqara-devices/86628/27 "2023-12-12T07:53:04Z")
Do you not want to answer me anymore? 😮‍💨 ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [December 12, 2023, 8:17am UTC](https://community.homey.app/t/no-longer-possible-to-add-aqara-devices/86628/28 "2023-12-12T08:17:54Z")
Well, it’s unclear what you have performed so far, because you were provided some guidance but you did not follow it unfortunately. So maybe let’s start again from scratch : 1. Can you share your current dev. view without the bottom part of keys/MAc etc. ? [https://tools.developer.homey.app/tools/zigbee](https://tools.developer.homey.app/tools/zigbee) 2. **+ Describe your current issue.** - eg. all existing devices operates just you can’t add new one ? Which ? 3. What is your current firmware version ---
**Author:** ![Angelo\_Bonnes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/angelo_bonnes/32/61174_2.png) [@Angelo\_Bonnes](https://community.homey.app/u/Angelo_Bonnes)\ **Post date:** [December 14, 2023, 10:31am UTC](https://community.homey.app/t/no-longer-possible-to-add-aqara-devices/86628/29 "2023-12-14T10:31:44Z")
Thank you very much for your answer. I despair of the problem. 😫 1. ![Bildschirmfoto 2023-12-14 um 10.49.08](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/f/2f1a07a4bdadbbb00155519096632b95d1fb9c33.jpeg) 1. All installed devices function normally. But it happened again and again that ZigBee devices stopped working from one day to the next. Then I had to delete the relevant device and reprogram it again. Now this no longer works. ZigBee devices can no longer be programmed. I have tried with: Aqara motion detectors, temperature sensors, various switches, Philips Hue lamps, IKEA Tardfri lamps, Osram Lightify lamps and plugs INNR lamps and plugs Homey cannot find the devices even though they are in pairing mode. ![IMG_2061](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/c/0c92685050821041327bdc7b7f03ffadd31540a7.jpeg) ![IMG_2060](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/a/ca1653981c2438e88783072a63eb1a50357ae60b.jpeg) 1. ![IMG_2057](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/7/1720825f13a3c40824acbe083e10f8b02e0877ab.jpeg) ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [December 14, 2023, 7:15pm UTC](https://community.homey.app/t/no-longer-possible-to-add-aqara-devices/86628/30 "2023-12-14T19:15:06Z")
I must repeat myself as you seems did not follow on previous guidance … > [@No longer possible to add Aqara devices](https://community.homey.app/t/no-longer-possible-to-add-aqara-devices/86628/14): > > Fix-repair those devices with ? in the route : first those ROUTERs then 2nd END DEVICES Is it possible that you are fully turning off (without power) those Zigbee, which are routers ? If so, try to avoid it. After repairing (not sure there is maintenance option in HP19, simply try to add existing devices WITHOUT removing them - it will tell you that it’s already added and this means success), restart your Homey. It should help stabilizing your Zigbee network, ? shall disappear from the Zigb… Read it again and try it again. Fix-repair means add-re-add those with question mark, WITHOUT removing them - it will tell you that the device is already paired, that’s fine. Not sure there is maintenance option with HP19, but re-adding even if already exists, shall be fine. After all question marks will disappear, restart Homey and try it again. Then describe the results and paste the latest [Homey Developer Tools](https://tools.developer.homey.app/tools/zigbee) There MUST BE not ? in mesh routes. [Previous page](https://community.homey.app/t/no-longer-possible-to-add-aqara-devices/86628.md?page=1)