# No connection with mobile app (IOS) Homey Pro early 2023

**URL:** <https://community.homey.app/t/no-connection-with-mobile-app-ios-homey-pro-early-2023/108224>\
**Category:** Questions & Help\
**Tags:** homey-pro, homey-pro-2023\
**Created:** [April 14, 2024, 8:04pm UTC](https://community.homey.app/t/no-connection-with-mobile-app-ios-homey-pro-early-2023/108224 "2024-04-14T20:04:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Waterman67](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/waterman67/32/47798_2.png) [@Waterman67](https://community.homey.app/u/Waterman67)\
**Post date:** [April 14, 2024, 8:04pm UTC](https://community.homey.app/t/no-connection-with-mobile-app-ios-homey-pro-early-2023/108224/1 "2024-04-14T20:04:24Z")

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I can connect to my homey with the web interface. When i try to connect to the homey pro early 2023 with the mobile app (IOS) it says no connection. I have restarted the homey. i have logged out from the mobile app. I have deleted the app from the mobile phone and installed it again. Not connection possible. When i try to install a new app via the web interface. The app says homey offline.  
Software on homey 10.3.4

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**Author:** ![SingKT](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/singkt/32/173226_2.png) [@SingKT](https://community.homey.app/u/SingKT)\
**Post date:** [April 14, 2024, 8:13pm UTC](https://community.homey.app/t/no-connection-with-mobile-app-ios-homey-pro-early-2023/108224/2 "2024-04-14T20:13:17Z")

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Did you check your router wether both share the same net, ip range, …?

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**Author:** ![Waterman67](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/waterman67/32/47798_2.png) [@Waterman67](https://community.homey.app/u/Waterman67)\
**Post date:** [April 15, 2024, 5:56am UTC](https://community.homey.app/t/no-connection-with-mobile-app-ios-homey-pro-early-2023/108224/3 "2024-04-15T05:56:23Z")

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Homey is connected direct with cable and with wifi. Both have same ip range. The homey is also not reachable from outside when i try to connected with the web app. Probably a firewall issue from ziggo. I have not changed anything on the network.