# Niko zigbee switches loses connection after homey pro hub update everytime…?

**URL:** <https://community.homey.app/t/niko-zigbee-switches-loses-connection-after-homey-pro-hub-update-everytime/117139>\
**Category:** Questions & Help\
**Created:** [October 2, 2024, 7:48am UTC](https://community.homey.app/t/niko-zigbee-switches-loses-connection-after-homey-pro-hub-update-everytime/117139 "2024-10-02T07:48:29Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Gerry\_Molenbroeck](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gerry_molenbroeck/32/81500_2.png) [@Gerry\_Molenbroeck](https://community.homey.app/u/Gerry_Molenbroeck)\
**Post date:** [October 2, 2024, 7:48am UTC](https://community.homey.app/t/niko-zigbee-switches-loses-connection-after-homey-pro-hub-update-everytime/117139/1 "2024-10-02T07:48:29Z")

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I have a homey pro 2023. In my whole house I have Niko zigbee switches. Everytime the homey pro hub updates, the switches loses connection and doesn’t respond anymore.

This is a big probleme because everytime I need to disassemble the switches from the wall, reset the switches and then implement them back in al the flows…. Everything works always fine, connection is always perfectly, but only when homey has a update this happens… what should I do because this is not professional. Please help.

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [October 2, 2024, 7:50am UTC](https://community.homey.app/t/niko-zigbee-switches-loses-connection-after-homey-pro-hub-update-everytime/117139/2 "2024-10-02T07:50:21Z")

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> [@Gerry\_Molenbroeck](#):
>
> Everytime the homey pro hub updates, the switches loses connection and doesn’t respond anymore.

Have you tried a [PtP](https://community.homey.app/t/howto-ptp-on-homey-pro/17304) after an update?

> [@Gerry\_Molenbroeck](#):
>
> because this is not professional

Homey isn’t a professional device.

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**Author:** ![Gerry\_Molenbroeck](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gerry_molenbroeck/32/81500_2.png) [@Gerry\_Molenbroeck](https://community.homey.app/u/Gerry_Molenbroeck)\
**Post date:** [October 2, 2024, 8:03am UTC](https://community.homey.app/t/niko-zigbee-switches-loses-connection-after-homey-pro-hub-update-everytime/117139/3 "2024-10-02T08:03:59Z")

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Hello, I have tried a ptp, didn’t work…

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**Author:** ![DirkH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkh/32/78952_2.png) [@DirkH](https://community.homey.app/u/DirkH)\
**Post date:** [October 2, 2024, 8:24am UTC](https://community.homey.app/t/niko-zigbee-switches-loses-connection-after-homey-pro-hub-update-everytime/117139/4 "2024-10-02T08:24:51Z")

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> [@Gerry\_Molenbroeck](#):
>
> verything works always fine, connection is always perfectly, but only when homey has a update this happens… what should I do because this is not professional. Please help.

You’re right. That should not happen.  
So I guess you better contact [Athom support](https://homey.app/en-de/support/) or [Niko support](https://homey-niko@drenso.nl).