# Newbie problems with Pro 2026

**URL:** <https://community.homey.app/t/newbie-problems-with-pro-2026/153021>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [March 27, 2026, 12:41pm UTC](https://community.homey.app/t/newbie-problems-with-pro-2026/153021 "2026-03-27T12:41:42Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![David\_P](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/david_p/32/120919_2.png) [@David\_P](https://community.homey.app/u/David_P)\
**Post date:** [March 27, 2026, 12:41pm UTC](https://community.homey.app/t/newbie-problems-with-pro-2026/153021/1 "2026-03-27T12:41:42Z")

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I’ve just bought the Homey Pro 2026 as I’m fed up with Home Assistant. Much to like but I’m already hitting problems. Is this the place to seek help?

Examples: I have connected some Sonoff devices but cannot link the Plug S60TPG. It’s not listed in the Sonoff App. How do I bring it into Homey?

I have tried loading some Apps and other elements but they fail to complete, often leaving the little wheel circling constantly.

I’d appreciae advice as to how to get round these and where to look/ask for help

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**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\
**Post date:** [March 27, 2026, 1:28pm UTC](https://community.homey.app/t/newbie-problems-with-pro-2026/153021/2 "2026-03-27T13:28:31Z")

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Is it a WiFi smart plug? In that case, you can use the eWeLink app:

> **[eWeLink | Homey](https://homey.app/en-us/app/cc.ewelink/eWeLink/)**
>
> Works with everything

If it’s a ZigBee device, you can add it using + → Add device → ZigBee

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<div class="post-metadata">

**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [March 27, 2026, 8:03pm UTC](https://community.homey.app/t/newbie-problems-with-pro-2026/153021/3 "2026-03-27T20:03:35Z")

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> [@David\_P](#):
>
> I have tried loading some Apps and other elements but they fail to complete, often leaving the little wheel circling constantly.

That’s pretty vague. If (you think) it’s an app issue, post your questions in the dedicated app topics

> [@Welcome to the forum!](https://community.homey.app/t/welcome-to-the-forum/31/1):
>
> If you have questions about a community app or want to report a bug, please use the appropriate topic, the developer platform (e.g. GitHub, Bitbucket) or contact the app developer. Links can be found in the App Store, otherwise please search for an appropriate topic in the forum.

You’ll find lots of howto’s here:

> [@Welcome to the forum!](https://community.homey.app/t/welcome-to-the-forum/31/1):
>
> If you have a question, please first browse the [Knowledge Base](https://support.athom.com/hc/en-us) to see if you can find your answer there.

.

> [@Welcome to the forum!](https://community.homey.app/t/welcome-to-the-forum/31/1):
>
> If you need support from Athom or find an issue related to Homey, the smartphone or the web app, please visit [Support | Homey](https://homey.app/support/)

.

> [@Welcome to the forum!](https://community.homey.app/t/welcome-to-the-forum/31/1):
>
> If you are looking for an app, the quickest way to check whether a device is supported, is to search the app store [Homey Apps](https://homey.app/apps/)

> [@Welcome to the forum!](https://community.homey.app/t/welcome-to-the-forum/31/1):
>
> For certain Infrared, Zigbee, Z-Wave or Matter devices no extra app is needed.