# New user help with Fibaro devices

**URL:** <https://community.homey.app/t/new-user-help-with-fibaro-devices/22253>\
**Category:** Questions & Help\
**Created:** [December 10, 2019, 7:18pm UTC](https://community.homey.app/t/new-user-help-with-fibaro-devices/22253 "2019-12-10T19:18:52Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Johan\_Mauritzson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_mauritzson/32/16675_2.png) [@Johan\_Mauritzson](https://community.homey.app/u/Johan_Mauritzson)\
**Post date:** [December 10, 2019, 7:18pm UTC](https://community.homey.app/t/new-user-help-with-fibaro-devices/22253/1 "2019-12-10T19:18:53Z")

</div>

Hi!

I just purchased a Homey to our new house. Unfortunately the experience of homey has not been the best yet, but I’m sure I’m doing something wrong.

The house came with Fibaro dimmers and switches. I’ve tried to add these to homey but just got a lot of problems.

I’ve downloaded the Fibaro app. Tried to add the dimmers following the instructions. I managed too add one of them, but it worked poorly. Also it was not added under the Fibaro app, but under “basic z-wave devices”, why is this?

Tried to add some of the other dimmers and switches, but it just failed not finding them. Now when I’m tryin, nothing at all happens when I press the switches 3 times fast. Before it at least tried to add it.

I have not yet open the switches up to press the “b” button.

Can someone help me with this? Some tips please 🙂

Kind regards

---

<div class="post-metadata">

**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\
**Post date:** [December 10, 2019, 7:23pm UTC](https://community.homey.app/t/new-user-help-with-fibaro-devices/22253/2 "2019-12-10T19:23:32Z")

</div>

> [@\[HOW TO\] Adding a Z-wave device to Homey](https://community.homey.app/t/how-to-adding-a-z-wave-device-to-homey/19148):
>
> Adding a Z-wave device to Homey This post is to try to help adding a Z-wave device to Homey. There is a lot of posts on the forums where Z-wave devices could not be added and where is stated that it must be a broken Z-wave chip then. Am not saying that’s impossible but most of the times it can be solved with below steps. If adding a Z-wave device is failing (for whatever reasons) then please try this below steps. Please try to follow the steps with love. Like where the PTP states to wait at …

---

<div class="post-metadata">

**Author:** ![Igy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/igy/32/22144_2.png) [@Igy](https://community.homey.app/u/Igy)\
**Post date:** [December 10, 2019, 7:24pm UTC](https://community.homey.app/t/new-user-help-with-fibaro-devices/22253/3 "2019-12-10T19:24:16Z")

</div>

First remove device before adding it. Also put Homey on power bank and remove/add device close to the Homey.