# New Philips Hue Outdoor Motion Sensor not showing up in Homey? **URL:** \ **Category:** Questions & Help\ **Created:** [January 1, 2022, 10:06am UTC](https://community.homey.app/t/new-philips-hue-outdoor-motion-sensor-not-showing-up-in-homey/57583 "2022-01-01T10:06:27Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![Niels\_Henrik\_Duevang](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/niels_henrik_duevang/32/16394_2.png) [@Niels\_Henrik\_Duevang](https://community.homey.app/u/Niels_Henrik_Duevang)\ **Post date:** [January 1, 2022, 10:06am UTC](https://community.homey.app/t/new-philips-hue-outdoor-motion-sensor-not-showing-up-in-homey/57583/1 "2022-01-01T10:06:27Z")
Hi - I’ve had my Homey for 2 years running perfect. From the beginning I’ve had 2 Philips Hue bridges connected with eg 3 Hue Outdoor Motion sensors. Yesterday i added a new one to one of my Hue bridges - working just fine👍 But when i try to add i to Homey via “+” and chooses the right bridge - Homey can’t see any devices? I have tried to restart the Hue app - what to do? ---
**Author:** ![Nitramevo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nitramevo/32/17475_2.png) [@Nitramevo](https://community.homey.app/u/Nitramevo)\ **Post date:** [January 21, 2022, 9:23am UTC](https://community.homey.app/t/new-philips-hue-outdoor-motion-sensor-not-showing-up-in-homey/57583/2 "2022-01-21T09:23:23Z")
Same issue for me yesterday. Have made a support ticket and also a post in the app forum: > [@\[APP\] Philips Hue - Transform the way you experience light](https://community.homey.app/t/app-philips-hue-by-athom/79/193): > > Hi, does anyone know how to activate automations on the hue bridge? Tried it by webhook flowcard , but not sure what I am doing crazy_faceface_with_monocle Can‘t find them in the clip editor Thx Thilo ---
**Author:** ![EVegt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/evegt/32/7831_2.png) [@EVegt](https://community.homey.app/u/EVegt)\ **Post date:** [January 24, 2022, 5:27pm UTC](https://community.homey.app/t/new-philips-hue-outdoor-motion-sensor-not-showing-up-in-homey/57583/3 "2022-01-24T17:27:17Z")
Same issue here, hue outdoor sensor adder to hue bridge, bus can 't be seen by homey pro. Would love some light on this! ---
**Author:** ![Niels\_Henrik\_Duevang](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/niels_henrik_duevang/32/16394_2.png) [@Niels\_Henrik\_Duevang](https://community.homey.app/u/Niels_Henrik_Duevang)\ **Post date:** [January 25, 2022, 2:20pm UTC](https://community.homey.app/t/new-philips-hue-outdoor-motion-sensor-not-showing-up-in-homey/57583/4 "2022-01-25T14:20:26Z")
Hi Nitramevo and EVegt– yes, it’s a fact the problem exists. Originally I also made a ticket with both Homey (and iConnecthue as I also use their service). - iConnecthue did the fix in 2 days - Homey said they would consider fixing it in the future if they had ressources Come onnnnnnn Homey… ---
**Author:** ![Lava](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lava/32/50805_2.png) [@Lava](https://community.homey.app/u/Lava)\ **Post date:** [January 27, 2022, 8:01am UTC](https://community.homey.app/t/new-philips-hue-outdoor-motion-sensor-not-showing-up-in-homey/57583/5 "2022-01-27T08:01:53Z")
I created as well a ticket for homey some weeks ago. Good experience: i got a very fast reply - many thanks Bad experience: they told me it will take some time to add the new PH outdoor motion sensor and this was 21 days ago. I expected this will take a few days but after three weeks still no improvement or implementation so I am somewhat disappointed that it takes so long to be able to use a very broad established device and brand at all. If it was about something more exceptional or any niche product I could understand but for maybe the number one brand in home automation from a global distribution perspective I had expected faster support, honestly ---
**Author:** ![Niels\_Henrik\_Duevang](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/niels_henrik_duevang/32/16394_2.png) [@Niels\_Henrik\_Duevang](https://community.homey.app/u/Niels_Henrik_Duevang)\ **Post date:** [January 27, 2022, 8:47am UTC](https://community.homey.app/t/new-philips-hue-outdoor-motion-sensor-not-showing-up-in-homey/57583/6 "2022-01-27T08:47:41Z")
Could’nt agree more - supporting PH is fundamental… ---
**Author:** ![MNHPetersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mnhpetersen/32/131659_2.png) [@MNHPetersen](https://community.homey.app/u/MNHPetersen)\ **Post date:** [January 27, 2022, 10:03pm UTC](https://community.homey.app/t/new-philips-hue-outdoor-motion-sensor-not-showing-up-in-homey/57583/7 "2022-01-27T22:03:56Z")
Here’s the answer I got from support: > Thank you for reaching out and submitting your request! We mainly focus on the development of Homey itself. Although we originally have created the Homey app for this brand, we have only limited resources to add new devices, so the best way to realize the implementation of new devices is to get in contact with Philips Hue directly. Not what I hoped for… ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 28, 2022, 6:27am UTC](https://community.homey.app/t/new-philips-hue-outdoor-motion-sensor-not-showing-up-in-homey/57583/8 "2022-01-28T06:27:02Z")
The Hue app is created and maintained by Athom, at least according to the app’s page. So it’s a bit strange that support is passing the buck to Signify/Philips Hue. ---
**Author:** ![MNHPetersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mnhpetersen/32/131659_2.png) [@MNHPetersen](https://community.homey.app/u/MNHPetersen)\ **Post date:** [January 29, 2022, 1:19pm UTC](https://community.homey.app/t/new-philips-hue-outdoor-motion-sensor-not-showing-up-in-homey/57583/9 "2022-01-29T13:19:06Z")
I totally agree. It’s a bit strange they want me to contact Philips. Like Philips would listen to me… ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 29, 2022, 1:25pm UTC](https://community.homey.app/t/new-philips-hue-outdoor-motion-sensor-not-showing-up-in-homey/57583/10 "2022-01-29T13:25:14Z")
Apparently, Athom realised that they’re responsible for the app and added support for the sensor in v5.5.5: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/1/d192934ce281254288679f1515f704cb8d44ee07.png) Currently available in the test version of the app: [Philips Hue App for Homey | Homey](https://homey.app/a/nl.philips.hue/test/) ---
**Author:** ![Niels\_Henrik\_Duevang](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/niels_henrik_duevang/32/16394_2.png) [@Niels\_Henrik\_Duevang](https://community.homey.app/u/Niels_Henrik_Duevang)\ **Post date:** [January 29, 2022, 11:12pm UTC](https://community.homey.app/t/new-philips-hue-outdoor-motion-sensor-not-showing-up-in-homey/57583/11 "2022-01-29T23:12:41Z")
Hi Robert - at least it’s good news they realised they are responsible for their own Hue app, which - I guess - after all is pretty central in many users setup 😀 My app is 5.5.4 - how can I get the upgrade? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 30, 2022, 7:04am UTC](https://community.homey.app/t/new-philips-hue-outdoor-motion-sensor-not-showing-up-in-homey/57583/12 "2022-01-30T07:04:47Z")
> [@Niels\_Henrik\_Duevang](#): > > My app is 5.5.4 - how can I get the upgrade? Follow the link in my post. ---
**Author:** ![Niels\_Henrik\_Duevang](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/niels_henrik_duevang/32/16394_2.png) [@Niels\_Henrik\_Duevang](https://community.homey.app/u/Niels_Henrik_Duevang)\ **Post date:** [January 30, 2022, 1:33pm UTC](https://community.homey.app/t/new-philips-hue-outdoor-motion-sensor-not-showing-up-in-homey/57583/13 "2022-01-30T13:33:35Z")
Thanks - now I have it installed👍 But - Homey - back to work: It still can’t see the new sensors😉 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/2/9252a0dba902a4e02366a5e2f30c391de199386e.jpeg) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/d/dd153f4c1034821f5bf97b688127c8c77badb89b.jpeg) ---
**Author:** ![MNHPetersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mnhpetersen/32/131659_2.png) [@MNHPetersen](https://community.homey.app/u/MNHPetersen)\ **Post date:** [January 30, 2022, 9:27pm UTC](https://community.homey.app/t/new-philips-hue-outdoor-motion-sensor-not-showing-up-in-homey/57583/14 "2022-01-30T21:27:02Z")
Same here. ---
**Author:** ![Nitramevo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nitramevo/32/17475_2.png) [@Nitramevo](https://community.homey.app/u/Nitramevo)\ **Post date:** [January 31, 2022, 5:31am UTC](https://community.homey.app/t/new-philips-hue-outdoor-motion-sensor-not-showing-up-in-homey/57583/15 "2022-01-31T05:31:52Z")
Ditto 🧐 ---
**Author:** ![iGiorgis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/igiorgis/32/130594_2.png) [@iGiorgis](https://community.homey.app/u/iGiorgis)\ **Post date:** [October 22, 2024, 12:44am UTC](https://community.homey.app/t/new-philips-hue-outdoor-motion-sensor-not-showing-up-in-homey/57583/16 "2024-10-22T00:44:52Z")
any news about outdoor motion sensor? ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [October 22, 2024, 12:15pm UTC](https://community.homey.app/t/new-philips-hue-outdoor-motion-sensor-not-showing-up-in-homey/57583/17 "2024-10-22T12:15:40Z")
![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/c/ac0cc6251ee79e04923324eb4982829396a37095.png) 🤔 I’m pretty sure the problem has already been solved, so this topic will be closed. If you have any questions about the Philips Hue app from Athom, please use the dedicated app topic. > [@\[APP\] Philips Hue - Transform the way you experience light](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79): > > Philips Hue This discussion is started to centralize all Questions, Answers and Information around the Philips Hue app for Philips Hue devices. Note: This topic is not actively monitored by Athom. If you have issues with this app, please report it to [support](https://homey.app/support/), mentioning the version of the app + a good description of the issue. Links: [Philips Hue App](https://apps.athom.com/app/nl.philips.hue) no public Github App repository Supported devices Philips Hue Lights Philips Hue Dimmer Switch Philips Hue Tap Philips Hue Motion Sen… ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [October 22, 2024, 12:15pm UTC](https://community.homey.app/t/new-philips-hue-outdoor-motion-sensor-not-showing-up-in-homey/57583/18 "2024-10-22T12:15:48Z")
Closed on October 22, 2024, 12:15pm UTC