# New Homey Pro, supposed to be loose parts inside it? **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [March 28, 2023, 1:56pm UTC](https://community.homey.app/t/new-homey-pro-supposed-to-be-loose-parts-inside-it/78517 "2023-03-28T13:56:58Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![KarlO](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/karlo/32/79886_2.png) [@KarlO](https://community.homey.app/u/KarlO)\ **Post date:** [March 28, 2023, 1:56pm UTC](https://community.homey.app/t/new-homey-pro-supposed-to-be-loose-parts-inside-it/78517/1 "2023-03-28T13:56:58Z")
I received my new Homey Pro, but it was really poorly packaged and now there appears to be a loose part inside it. I cannot imagine they designed it with intentional loose parts…? It turns on, but I am sceptical. Anyone else? I would have contacted Homey support, but it’s impossible since it asks me to verify my email, which I can’t do, since I am not receiving any emails to verify. ---
**Author:** ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\ **Post date:** [March 28, 2023, 2:00pm UTC](https://community.homey.app/t/new-homey-pro-supposed-to-be-loose-parts-inside-it/78517/2 "2023-03-28T14:00:49Z")
There have been reports of loose parts. It is even mentioned here: [https://homey.app/en-us/wiki/hp23-early-access/](https://homey.app/en-us/wiki/hp23-early-access/) Only way is to ask Athom by requesting support via: > **[Submitting a support request](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request)** > > If you are encountering a problem, and need support, you can contact our support team here. >   No email verification is necessary. ---
**Author:** ![KarlO](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/karlo/32/79886_2.png) [@KarlO](https://community.homey.app/u/KarlO)\ **Post date:** [March 28, 2023, 2:05pm UTC](https://community.homey.app/t/new-homey-pro-supposed-to-be-loose-parts-inside-it/78517/3 "2023-03-28T14:05:16Z")
Thanks, I was able to use that link without signing in. When I click on the normal submit link on the support page, it asks me to log in. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 28, 2023, 3:16pm UTC](https://community.homey.app/t/new-homey-pro-supposed-to-be-loose-parts-inside-it/78517/4 "2023-03-28T15:16:58Z")
I can’t follow you, please define “_the normal submit link_”? When I just follow the links: [https://support.homey.app](https://support.homey.app) Scroll down to Customer Support Click on “Submitting a support request” Click on 3. You can create a request here I can create a ticket without having to log in: > ![Screenshot_20230328-171510_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/4/d4c9ac942be478c613622cbd4c9e11e8bf18ccd9.jpeg) > ![Screenshot_20230328-171526_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/7/47ceb0df1325abe63db29edeac1050622d62129e.jpeg) ---
**Author:** ![KarlO](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/karlo/32/79886_2.png) [@KarlO](https://community.homey.app/u/KarlO)\ **Post date:** [March 29, 2023, 7:33am UTC](https://community.homey.app/t/new-homey-pro-supposed-to-be-loose-parts-inside-it/78517/5 "2023-03-29T07:33:27Z")
Yesterday, when I clicked the Submit link, it took me to the login page, at which point I simply get the graphic below. Today though, it works fine. Thanks. ![Screenshot 2023-03-29 at 09.31.03](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/5/c5ef797c0585e08c3b14961fded1c54e67612981.png) ---
**Author:** ![KarlO](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/karlo/32/79886_2.png) [@KarlO](https://community.homey.app/u/KarlO)\ **Post date:** [March 29, 2023, 7:52am UTC](https://community.homey.app/t/new-homey-pro-supposed-to-be-loose-parts-inside-it/78517/6 "2023-03-29T07:52:28Z")
Customer support offered me to replace the product, or keep it as they expected it to still function as intended without affecting the warranty. They informed me “The sound you hear is due to a physical, non-functional part of Homey Pro that has come loose and has a bit of moving space, creating the sound. The physical part that let loose does not affect Homey Pro’s functionality in any way. Although it contains metal, this is shielded with rubber from the electronics inside of Homey Pro, preventing short-circuits, and the part is in its correct place. It can move a little bit when Homey Pro is shaken (making the sound you hear), but it is still in place within the bottom of the device.” ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [March 29, 2023, 2:12pm UTC](https://community.homey.app/t/new-homey-pro-supposed-to-be-loose-parts-inside-it/78517/7 "2023-03-29T14:12:57Z")
Would be interesting to know how fast they would be replacing it… if in next few months or if they have units spare for warranty claims. ---
**Author:** ![Bernd\_Gaykema](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bernd_gaykema/32/112153_2.png) [@Bernd\_Gaykema](https://community.homey.app/u/Bernd_Gaykema)\ **Post date:** [February 9, 2025, 4:16pm UTC](https://community.homey.app/t/new-homey-pro-supposed-to-be-loose-parts-inside-it/78517/8 "2025-02-09T16:16:00Z")
My Homey Pro 2023, also from the early badge, started to rattle when moving around. I opened the product (4 hidden screws) and saw this: ![DSC_4365](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/f/1fd72b60a03706368e702d392180277d5fc722f9.jpeg) A big piece of metal was bumping against some electronic components. Some Bisonkit and a glue clamp solved it. I still wonder what the piece of metal is doing in the bottom case. For cooling? For creating a kind of earth for the antennas? Or just to give it some weight so that it is not slipping away by the USB-C power cable? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [February 9, 2025, 4:23pm UTC](https://community.homey.app/t/new-homey-pro-supposed-to-be-loose-parts-inside-it/78517/9 "2025-02-09T16:23:06Z")
“Commercial weight”. Light devices, compared to their size, are considered “cheap” in general. By adding a chunk of lead it seems to give a feel of quality when handling the unit. Something like that 😬 It’s a bit silly they used cheap ass glue though 🤣🤣🤣 ---
**Author:** ![Bernd\_Gaykema](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bernd_gaykema/32/112153_2.png) [@Bernd\_Gaykema](https://community.homey.app/u/Bernd_Gaykema)\ **Post date:** [February 9, 2025, 4:25pm UTC](https://community.homey.app/t/new-homey-pro-supposed-to-be-loose-parts-inside-it/78517/10 "2025-02-09T16:25:18Z")
Haha, to justify the price… 😂 Poor gluing during the production process, that’s for sure!