# New Homey Pro doesn‘t allow connection to its Wlan and doesn‘t reset **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [February 21, 2022, 12:19pm UTC](https://community.homey.app/t/new-homey-pro-doesn-t-allow-connection-to-its-wlan-and-doesn-t-reset/60798 "2022-02-21T12:19:18Z")\ **Posts on this page:** 1\ **Showing post:** 3
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [February 22, 2022, 3:37am UTC](https://community.homey.app/t/new-homey-pro-doesn-t-allow-connection-to-its-wlan-and-doesn-t-reset/60798/3 "2022-02-22T03:37:27Z")
Scroll all the way down at this page [https://tools.developer.homey.app/tools/system](https://tools.developer.homey.app/tools/system), you’ll find a “Restart into recovery mode” button. Just wait a few minutes with this after Homey started up. Afaik Iphones seem to want an acknowledgement if you connect to a wifi point which doesn’t have a connection to internet, like Homey in startup mode. Isn’t there a “No internet? OK, but connect anyway” button or something popping up? Otherwise, grab a device with a Firefox browser and proceed without the Iphone, and follow procedure: > **[Resetting Homey Pro to factory defaults](https://support.homey.app/hc/en-us/articles/360024602314-Resetting-Homey-Pro-to-factory-defaults)** > > Sometimes you want to fully reset Homey and wipe all information stored on Homey. The process only takes a few steps. > > Make sure Homey is powered on in the upright position. > Make sure Homey is powe... Dit heeft er nu niet direct mee te maken, maar wie weet: Je wifi tijdelijk even ‘downtunen’ kan ook geen kwaad, Homey is vrij kieskeurig en snel van slag > [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… --- _[View the full topic](https://community.homey.app/t/new-homey-pro-doesn-t-allow-connection-to-its-wlan-and-doesn-t-reset/60798)._